Buchanan Kia

Today 09:00 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Buchanan Kia

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
2 Reviews
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service Rating

Epic Fail for Service

bypvenselon 03/24/2017

Not able to duplicate issues until warranty expires. Technicians check off performed work when they didn't complete in full. Repeatedly on different service appointments. Technicians stand around and talk for long periods of time making the customer wait for hours on a simple basic oil change, tire rotation. Check the air in all tires before going in and I bet the techs mark their checklist that they filled tire pressure when they really didn't do anything. Heading home, low tire pressure light came on. Return to shop and all tires needed air. Really! Several issues with service counter reps & service manager with poor customer service. They think people are stupid and believe the BS stories. I left feedback after service like they requested that I do. My next visits I was harassed about my feedback! Unbelievable Bill.. 2012-2017 The loaner vehicles are old, junk, and some are not safe to drive. I have purchased vehicles from 7 different dealers and this was the worst dealer ever. I'm sure I will hear something about this comment if I ever need to go back. I stopped going here. Service Dept is a mess!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Awesome dealership

bycarlvr5on 10/13/2012

From start to finish, this dealership by far was the best. Not only did a get the best price, the whole sales staff were fantastic. It was well worth the hour and a half drive going there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
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