Waldorf Ford
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Customer Reviews of Waldorf Ford
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Randy is the best!
by Jacy w on 11/25/2024
We have purchased many vehicles from this dealership, and have always been treated great, but Randy Pyatt went above and beyond.
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Randy is the best!
by Jacy w on 11/25/2024We have purchased many vehicles from this dealership, and have always been treated great, but Randy Pyatt went above and beyond.When all you want is a good car buying experience ... but it's not possible
by Leah on 07/26/2024I recently called in about a vehicle I was interested in. The first man who I spoke with was kind and took note of what I wanted. Salesman Randy returned my call. I knew upon talking to him, I was going to be given a "car salesman" pitch. I… let him know what vehicle I was interested in. he returned my call with the numbers. I asked him for his BEST out the door price, and explained the week before I dealt with a dealership who gave me their best price, then dropped it $1,000 the next day. When Randy called me back again, he was more concerned with tacking on dealership "extras". I kindly replied I did not want any of the extras, I just wanted his best number. He still tried to sell me the paint protection, to which I declined again, and he mentioned the processing fee, which I read from auto trader, and the number I read was different from the number he stated. I sent him a text highlighting this. Hours later when he called me with the vehicle price, he told me he could not honor that number. It was a $300 difference. I did ask for a better deal and he was adamant, this was it. I asked for him to honor the processing fee multiple times, and he refused. The next morning, I woke up and was looking at vehicles and noticed, this dealership dropped the price of the vehicle $500, less than 24 hours after I asked for the best deal. I sent Randy an email, expressing how this was so disappointing. I'm assuming he forwarded it to his internet sales manager, as she replied, "she could've simply asked for us to honor the price now but she rather leave a review". I think this was meant for Randy, but she sent it to me instead. No one wants to deal with most car salesman, as it's always a hassle and a process especially, when you find a car, you really like and it is 4+ hours away. I do not like when my character is being questioned and this is exactly how I feel, after the email i received from the sales manager. Totally frustrating experience!
The following reviews are more than two years old. They are not included in the overall rating.
154 reviews
f 150 sale at waldolf ford laplata
by randy young on 07/13/2020all went well and no wasted time . very professional.Waldorf Ford is great!
by gwilliams217 on 04/28/2018updated 05/21/2018During a recent visit to Waldorf Ford in Waldorf, MD, I had an oil change and maintenance review done on my 2017 Fusion Sport. The process to make the appointment was easy, the service personnel courteous and professional, and the facility… clean and bright. Very happy here.Service at Waldorf Ford, Inc - Waldorf Md
by Estevez on 04/11/2018Great Experience. Recall on my Ford Fusion was taken care of quickly and the service was great. More than one person emailed/called to check on my service. I received an email telling me when the work was going to start and when the… vehicle was done.Excellent customer care & service
by Aussie74 on 01/10/2018We bought a 2nd hand vehicle from Waldorf Ford & couldn’t be happier. Fantastic customer service from a really great team of people.Waldorf Ford's great value
by fbustil on 11/11/2017I have taken my 2014 Escape for oil change every time except for 2 instances. Great customer service ans quality work at a great valueCustomer Review
by Gdaviss on 10/13/2017Ford has a reputation to uphold, especially when it comes to superior customer service and impeccable services rendered to me (the customer.) First impressions are very important. Callers and customers begin to form their impression of the… Ford brand, especially the dealership located in Waldorf. The customer service and impeccable service has a direct reflection on the ownership, employees, and management, from the top to the bottom. Superior customer service is everything. So, yes, I did receive very good service. Craig Burgess and David Bell are always very friendly, courteous, polite, well-mannered, and showcase their professionalism and professional presence. That's the Ford way and the Ford brand. It identifies who you are, what you are, and how you do business. When your employees have these star qualities and sterling attributes, it speaks volumes. It sets you above the competition, especially when you tell the truth, treat the customer with dignity and respect, and honor commitments. Anyone can sell cars, however, here's the thing - will they come back to buy a car or truck the second time around if you don't have those star qualities and the trust factor. I have purchased 3 or 4 Ford vehicles because I like the customer service and the way Ford does business. When you change the way you do business and don't represent your bran and name as absolute and trustworthy committed, then I will have to say bye-bye. I have been to the Jeep dealership and it was a waste of my time. Where are all those star qualities and attributes. Don't sell me a car and don't represent your first impression - Your Brand and Your Name. Your impeccable customer service and professionalism may seem like nothing, but this creates for me (the customer) a positive memory and a lasting one. Ford values their customers and takes pride in providing impeccable customer and conduct themselves with class in a highly visible and demanding business environment. Just let me know when you decide to not represent your brand as top-notch anymore so I can find out if Honda, Lexus, and any of the other tough competitors can stand and deliver on their star quality and sterling attributes that can't be overlooked or downplayed. BTW - did the dealership complete the work within the timeframe promised? The parts came in late and I had to wait a little bit, not too much. Craig and David were pleasant and made the situation tolerable and displayed good attitudes. Perhaps the process of delivery can be made a priority. Cars are like IPhones, we can't be without it. If that makes sense.Good service
by Choney261 on 06/19/2017Scheduling service was very accommodating to my schedule I dropped the car around 7:00 and asked if it would be ready before 12 noon and it was done before 12 noon.Fixed Computer System back to normal
by JoeFlash52 on 06/28/2016Though, the truck purchased is brand new, the auto repaired committed to the repair and did it in a timely fashion window frame suggested.ford will not be fair
by mslamme on 06/03/2016The dealer ship always responds fairly quickly and does the work. my main experience is strange parts have neede to be replaced at very large costs. these things I am sure the manufacture could have been able to look into as defective but… I nerve get that kind of help from your Customer service agents. I also bring my edge in for all check ups yet they said nothing about my brakes being low and the following check up I not only need brakes and rotters. alomost everytime I have used you it's been well over $1000.00. I am in the market for a new vehicle now and with these customer service experiences I don't plan on being amreturn customer. Sincerely, Barbara Lamm'e 2011 Ford edge unlimitedAmazing Customer Service!
by HappyBuyer85 on 04/19/2016Waldorf Ford is amazing! The customer service provided by Keith was the best I've ever had in a car buying experience. I'm definitely going to recommend Waldorf Ford to everyone.Great service, fairly priced
by ineil on 04/15/2016I had to have my entire engine replaced. Waldorf Ford did an excellent job and I will be back. Staff is great.great service
by linda725 on 04/18/2016the service was great. staff was helpful will have all work done thereAll around great!
by PaigeMarie on 04/05/2016updated 04/20/2016The Waldorf ford dealership was awesome. Everyone was friendly and super nice. I came in there very specific about what I wanted and they got me exactly that. Will definitely recommend to anyone looking for vehicles!Truck servise
by cooperw01 on 04/05/2016updated 04/18/2016My story is the work was done on time and I was told what was done and what I need too be done. My time was great.Great service Great people
by rhall001 on 04/15/20162013 Ford Fusion Hybrid Titanium . The Service was great and Dominic Holmes was great and the service Manager was also great. They all where so helpful. Thanks Rusty HallA Great Focus on Their Customers
by FiveFORDs on 04/13/2016This was the sort of auto service that most people probably dread -- annoying, the intermittent electronic problem! Not an issue with the great Service Department at Waldorf Ford. My Fusion Hybrid has both blind-spot and rear hazard… warning. Recently the speaker that goes "beep-beep-beep" had begun to sound more like a sick crow, and then not bothering to chirp at all. More irritating, the warning on the dashboard that something was amiss had become a flashing beacon. I thought this would be hard, but Dave B. in Service listened attentively when I first described the problem and I was delighted when the response was a confident "we've seen things like this before, you're probably correct about the cause, bring it in". Sure enough, the system didn't "like" that one small speaker not playing well with the rest of the technology, they had the part in stock, and the issue solved in a couple of hours (it's NOT an easy speaker to get to). Problem solved, as I've come to expect!Excellent service
by Rljrock on 04/11/2016The staff was friendly and courteous. Very accommodating.Great Service
by Washington20 on 04/01/2016updated 04/06/2016They completed the job in a timely manner and the service was professional. The technician did a good job.Great person
by Helpful24 on 03/31/2016The staff was great! The salesman, Fred, was helpful, kind, understanding, and helped me through a very difficult time!! I have had many difficulties in my life and my family helped me by purchasing the new car. Fred knew the situation… and although I was struggling by needing help from my family, Fred helped me feel more at ease.
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