National Motors of Waldorf

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of National Motors of Waldorf

3.6
Overall Rating
(54)
Recommend: Yes (33) No (21)
Write a review: Sales | Service
sales Rating

Greatful Customer

byJameson 11/07/2018

after having my car totaled and going from one dealership to another I am extremely thankful and excited about my new car. The general manager, Kenneth, is a man of his word and got the job done and the two sales associates, Miguel and Joon were awesome they took the time to make sure I was comfortable and satisfied with my purchase.I got the exact car i wanted, low miles and fully loaded I couldn't more happier.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
106 Reviews
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sales Rating

Greatful Customer

byJameson 11/07/2018

after having my car totaled and going from one dealership to another I am extremely thankful and excited about my new car. The general manager, Kenneth, is a man of his word and got the job done and the two sales associates, Miguel and Joon were awesome they took the time to make sure I was comfortable and satisfied with my purchase.I got the exact car i wanted, low miles and fully loaded I couldn't more happier.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Poor service at National Motors Ellicott City

byWilliamon 10/11/2018

Buyers beware!! Purchased a used vehicle. First, They Told me the price was 17,000. Sat down to sign and presented it at 17,900. I said the price was 17. Kenneth dropped the price. Later that day I saw the car advertised on various web pages for $15,900 and they never told me. Then Kenneth told the $15,900 doesn’t include the reconditioning fee. Then I spoke to another Manager (Teresa)who told me they lower the price of sold cars to drive In customers lol Had a sound coming from the engine. They diagnosed it as having a bad serpentine and pulley. Took them four days to work on it and when I picked it up the sound was still there. The owner then told me it's not covered under warranty and they would not work any further on it then they proceeded to tell me how much it cost them. I decided to take it into BMW and they diagnosed the problem as actually being the valve cover! The mechanics left dirt and dust on the seats. Grease inside the door frames from their fingers. I was also promised a hitch to be installed on the vehicle as part of the trade deal. The mechanic did not install the wiring harness and now I'm left to have to bring the vehicle back again and leave it for them to install the wiring harness. When I went to drop the car off Initially for the first repair they did not order the parts in time therefore the parts weren't there when I was scheduled to bring the car in. The sales person, Robert failed to notify me that the parts hadn't arrived. He really dropped the ball by not following up with the repair staff and organizing my repair. I had to continue to follow up to inquire on the status of the parts. There was a huge failure in communication from staff and management. There is no teamwork there. They left me with a vehicle that still has he same sound coming from the engine and the manager refused to work on it again and said it wasn't actually Covered under the 30 day/1000 warranty. Additionally, when my wife went to pick up the vehicle for the first time right after purchase there was zero gas in the car and the salesman never put the tag on the car. Management fails to return phone calls then when I call back they sound annoyed and make the customer feel uncomfortable and unwelcome. Most importantly, National Motors made me as the customer feel like I wasn't "number 1!" I was left to feel like I wasn’t appreciated as a buyer. Buyers beware. Choose a dealership that will make you feeling appreciated and #1! Choose a dealer that will return your call and not explain that they are working with other customers while I am waiting for an answer to a serious question.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

TYPICAL BAIT SWITCH

byLavarDon 10/08/2018

Said truck was there and drove 45 minutes to get there, low and behold the truck was financed, serviced, tag / tiled , washed and driven off lot before I got there SOLD?? REALLY?? Was just there 40 minutes ago when i CALLED.... EMPLOYEES SMOKE RIGHT ON THE LOT. i read a lot of reviews, funny all 5 star, all perfect grammar and let me give you a hug atmosphere. Never been to a bad credit dealership where the English language was written so well. Amazing to me. I guess I can be the bearer of bad news,

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Good Car - Good Price - Great Service

byTom_Mon 10/03/2018

I was looking all over Maryland, Delaware and Virginia for a specific car. I knew exactly what I wanted to spend and exactly what I wanted. It became very apparent that a lot of dealerships were not motivated to sell me a car (at a fair price). My salespersons were James and Ken. It was a pleasure working with both of them. That's something I didn't get from any of the major dealerships I went to before. I will definitely go back to National for my wife's new car and will recommend to anyone who's looking for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very bad experience

byAnitaon 09/25/2018

Worst service, a lot of hidden fees, unfriendly salesperson, absolutely bad experience. Don't waste your time unless you want to pay too much. Research prices and check the purchase bill entirely.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Worst Experience Ever!

byDisgustedMotheron 09/14/2018

Stay away from these people. They sold a car that hadn't been examined and wasn't ready to sell. For weeks my son was told practically daily that the car he bought would be ready for pick up. and now two weeks later the car is still not ready. We've made several trips to the dealership which is an hour from home only to learn the car still needs repairs.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Service, Great Experience

byKen_Hon 09/05/2018

I purchased a vehicle from National Motors in Waldorf, MD. I have to say the service was excellent! My salesman was Markeith Broadwater and he was a true professional. He kept me informed all during the process and never me alone for long periods like some dealers do. He ensured that I was 100% satisfied with the vehicle and the sale. The rest of the team is just as good so you can't go wrong if you go there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Customer Service

byTriaon 08/27/2018

I absolutely loved our salesman, James. He was very attentive from the moment we walked in the door, even though his desk was the farthest away and he had a customer. He was very hardworking. He made our transaction enjoyable. I never felt that I was not getting the attention that I wanted. He stayed with us through the long process of making financial deals until the entire process was complete. I highly recommend if purchasing used vehicle to go to National Motorsof Ellicott City , and to find James to complete the experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Back In The Game

byAmenon 08/05/2018

I called into National Motors multiple times and no one got back to me right away. I eventually called and spoke to a manager named Coley and he said he’s sorry for no one getting back to you in a timely manner however he’s going to set me up with his top salesman Anthony Hartwell and we’ll put you in a car right away. Anthony Hartwell and Coley made the deal happen ASAP and to also mention that Anthony came to pick me up in order for me to get my Chevy Malibu because I had no way of getting to Ellicott City. These two men turned my whole experience around with National Motors. Amen Matthew - Bey

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Up’s & Downs

byTanyaon 08/03/2018

I called into National Motors because I was referred by a friend and being that I have a unique situation she said it would be best for me to go see them. I called in to arrange an appointment and I set it with Anthony Hartwell. Anthony was very pleasant, patient and understanding of my situation. Ultimately Anthony listened to all my concerns and offered me his best vehicle option based on my circumstances. Thanks for your input and your assistance. Tanya Corbin

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

VERY BAD CUSTOMER SERVICE

byDomomadashellon 08/01/2018

I am a new car buyer who is very disappointed with the experience i am currently having with the Waldorf branch. The sale process went very smooth. We got to check out different vehicles and found the one we liked the most, a 2011 Chevy Traverse. The inside of the vehicle was very dirty so our sales rep Lachan told us they have a great detail team who would clean it up like new, so that made me feel at ease about the interior. When we finished the sale process they took it to the bay to get detailed. It was after closing time for them so they were pretty much was rushing out to go home. As soon as we got into the car we can see the filth still there. I immediately went to speak to Lachan and she told us to just bring it back in the morning and they will do a good cleaning to it. The dealership opened at 10am i believe and that is when we dropped off the vehicle. We did not get a call the whole day to let us know if the vehicle was ready to be picked or not so we waited until i got off from work around 5pm to pick it up. When we got there the vehicle was still sitting in the exact same spot as we left it. We looked inside and nothing has been done to it. Lachan told us to give her until 7pm and it will be done. Got back at 7:30 pm and we could see a slight difference but it was still dirty. The whole 3rd row of our SUV had not even been vacuumed. You could see chips and other trash all on the floor in the back. At this point we were just so irritated that we just took our SUV and left. That very next day we noticed that the check engine light was on and the AC was not blowing cold air. We took it up to them again to be checked out. They told us the parts would be here by the end of the week. We bought our car on Sunday 7.22.18, the parts should have been there by Thursday or Friday. We have not received a call at all that week. So on Monday 7.30.18 i called the Waldorf branch and spoke to Ali to see if the parts were there. He gave some lame excuse about the mechanic they have went on vacation and he pretty much was not sure if the parts were there or not so he would have to give me a call back. I never got a call back regarding the parts but 30 mins after speaking to Ali i got a call from Tony who asked me to come pass to sign some more paperwork because my payments had decreased. So after work we drove to the Waldorf branch and was greeted by Ali who was so apologetic about not getting back to me and it was very busy but yes the parts are here so just drop off the SUV in the morning and we will take care of you. He did not even know we were there to sign some paperwork. Next day 7.31.18 we dropped off the vehicle at 11am. I gave my keys to Tony the manager and i got dropped off at work. Starting calling there around 2:30pm to see when i can expect the SUV to be ready. The receptionist answered and told me i need to speak to Tony so she transferred me to his line. I got no answer on his line so i kept calling back. The receptionist told me she will leave him my name and number and he will call me right back, but never called me. After work at 5:30 pm we just drove up there and again my SUV was in the same spot as we left it. We went inside to speak to Tony and asked him was it ready. He went over to talk to the mechanic and came back out after 10mins. He told us the mechanic has been so busy today but it will be ready by tomorrow. We expressed our frustration and let them know this is a big inconvenience because we need both of our cars to get around. We have children and it seems like they are just telling us anything to get us out of there. So Tony tells us to give them 30 mins and they can put the car back together so we can drive it out but still need to bring it back tomorrow. Our SUV was not even being worked on at that time so i don't know who's vehicle he was referring to. We spoke to the mechanic that was there and he assured us that the part would be there in the morning and he will work on our car as soon as they get the part. We were asking them if they can provide us with a loaner a vehicle until they get ours straight but they just kept saying that's above my pay grade and they could not do anything. Only advise they offered me was to take my vehicle back home and bring it back the next day, which came from another guy with a short hair cut that sits in the finance office. We went home upset once again. So today 8.1.18 at 1pm my husband drove past there to see what was the progress of the SUV. The vehicle still had not been moved. Now only one part is there and they could not work on the SUV because the mechanic was very busy. My husband had to go in a raise his voice fro something to be done. They are taking the SUV to the SUNOCO to get worked on there and should be ready by 5pm. We are still going to have to deal with this again when the other part comes in. I am so sick of this place and the staff there lying and telling people what they want to hear instead of the truth. Now we are short a vehicle and they do not seem to care. All they care about is making the sale. After that your own your own. I have a 2 year warranty and i hope nothing else goes wrong with the SUV because i will have to continue to deal with these [non-permissible content removed] who can give two cares about how we feel. What i do know is that this will be my first and last time car shopping at National Motors and i have told all my family and friends about my experience there. They are horrible!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Dealership - Very pleased with my new car

byLangdonon 07/16/2018

I cannot put in to words how happy I am with the car that I purchased as well as, my entire experience at National Motors of Ellicott City. The two employees that I personally dealt with, Joh Moran and Kenneth are great guys and did not try to rip me off or role in bogus charges into the finance contract, which is unfortunately customary practice for some dealerships, but it is not here! The entire experience from start to finish was very easy and they truly made it clear that they value their customers and want repeat business. after my purchase, the two of them have still been easy to reach and followed up on everything that they said they would since I purchased the car 2 weeks later. I have bought cars in the past from numerous dealerships and have never had an easier/honest/upfront used car dealership experience than I had at National Motors. I highly recommend anyone looking for a quality vehicle at a price you will not find elsewhere to take their business here, you will be happy you did!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Horrible service

byMelvinon 07/12/2018

Do not buy from this dealership, they are a bunch of [non-permissible content removed], they would do and say anything to get your money!!! You’ve been warned

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Stay away

byEnslaved74on 07/06/2018

At first I was very happy with National motors. They got me approved for a loan, I had decent credit but I’m on disability so very low income. I bought a 2015 Kia Optima. I was told it was 13,000 and they could drop it down to 11,000 because the car I picked out and started the process with, which was also a 2015 Kia Optima wasn’t available due to title problems. They told me to find close to the same thing and they’d match the price. Then the price of the trade I received isn’t what I was told either. Bottom line I paid about 5000 more then I was supposed to. When it came to my tags, can we say headache? They were supposed to transfer my tags cause I still had a year left and the were handicap tags. Did they, no the didn’t. Then the lady I talked to about got a little snippy when I said you were supposed to transfer my tags. I got the manager and told him what happened and he said he take care of it. Two weeks later I called to find out what’s going on with my tags and the same lady tells me again my tags are ready. I told her again I didn’t wanna accept my tags and the manager told you to fix the problem. She started getting nasty and I’ll admit I said things in my frustration I shouldn’t have said to a lady. After I Apologized she hung up on me. When I called back she got really nasty telling me I’m no one and was so unprofesstional. I went there to talk to the manager and when I ran into her at the dealer she started in on me in front on all the customers and every one else. So because some one didn’t do there jobs I had to go to MVA and get my HC tags myself and pay for all new tags. The car has obvious Signs of water damage all over the car but they claim it wasn’t in the Flood by they’re other location. I will say this, I talked to the owner and he said they will look into it and see about the water damage. I know this was a long review but I wanted to just explain a few problem I’ve had, I won’t get into the rest. Just be careful. This was at the Waldorf location. As for the people there I don’t have a problem with. My sales person was a nice guy, is name was Ali. I would recommend seeing him if you still go there.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Disgusted

byDaveon 06/26/2018

If your looking to get ripped off or lied too! Well you came to the right place........ National Motors OF WALDORF MD! They will tell you anything you wanna hear to buy their lemons!!! BUYER BEWARE!!! DO NOT BUY FROM THESE PEOPLE!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very Good

byRashaadMon 06/13/2018

I was search for a dealership that I could feel comfortable with. The staff immediately let me know that they were going to pull no punches and be upfront with the good , bad and ugly. Needless to say after 3 short hours I drove home in a new SUV.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Customer Service

bydeniseon 05/14/2018

Nice being able to walk away feeling like all my needs were met. Great Customer Service…I was able to walk away with everything I asked for...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dont trust,

byUNKNOWNon 05/01/2018

purchased a vehicle only to find out that it had frame damages during a trade in process that they failed to mention ,also they added this information on the notice to buyer form before submitting to MVA which I never received in my document package. they hand write most of the information on the form so they can do this type of stuff to people. MVA confirmed this action has been done multiple times by this company, but with your signature signed ,it's nothing they can do. TAKE YOUR MONEY ELSEWHERE !!!!!!!!!! National Motors will get you years later you will find out if you don't get the form Called "NOTICE TO BUYER"

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Don't Buy Your Car From Here!

byjp1991on 04/17/2018

I bought a 2015 Nissan Altima from National Motors Inc on Friday, March 2, 2018. A salesman named Roger assisted me. My car completely shut off in the middle of the road while driving the very next day. That following Monday I took the car back to the dealership to let their service manager Jorge work on my car. He advised me that 2 sensors were broken and after fixing them that my car would be fine. I left the dealership that day (March 5, 2018) and the car shut off on me again the next day (Tuesday March 6, 2018) while I was driving my kids to school. I called the dealership and requested a refund. I lost allot of time at work causing me to miss money. The manager Kenneth was very rude to me and my father. Yelling at me and refusing to refund my money. I then began to do research through carfax. I found out that the Nissan dealer that performed the last inspection instructed National Motors to replace the transmission, which they knew about and didn't. I also found out that the company who did the Maryland State inspection advised National Motors that during the inspection that the car was stalling but they still sold me the car knowing this. After allot of back and forth they replaced the transmission. I took my car to an actual Nissan dealership who advised me national motors did not install my transmission correctly. I then had to take my car to Nissan to get fixed. Nissan then advised me that I needed a new key fob, which National Motors agreed to fix. I've called them three weeks straight to get my key fixed and their finance manager Robert told me no they aren't replacing my key, after the new service manager Brandon already said he would. Robert was very rude and yelling at me on the phone and even hung up on me. To this day Im still going back and forth with them to get my key fixed. After they lied about having 2 keys for my car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Unsafe Work Completed

byMAMcCon 04/15/2018

I purchased a 2002 Jaguar convertible with the agreement that the airbags must be functioning for safety reasons. The airbag warning light was on during the test drive. They agreed that a safe car would be delivered to me. After they worked on the car and said they even took it to another location to find out what was wrong with the airbag before ordering the part and then fixing it, it was not fixed. They may have worked on the passenger airbag as explained but a side airbag is also not working. They then FIXED it by REMOVING the bulb that indicated that there was an airbag malfunction. They told me it was fixed. The car then started beeping and airbag alert on the way home from the dealership. They indicated everything was fine with it and had no idea why the alert was sounding. I took it to the local Jag dealership and had their jaguar mechanic look at it. Not only was he able to quickly tell me that the bulb had been removed but that the system showed that a side airbag was not working and could impact the functionality of all of airbag system as an entire system. I contact two people at the dealership yesterday after finding this out and no one has had the courtesy to contact me. Never again!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Amazing customer service

byAshJayeon 04/06/2018

Everyone was so friendly and knowledgeable about my interests and found exactly what I wanted. Thanks for all your help! I will definitely be back!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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