Customer Reviews of Heritage Hyundai Towson
Review type:
Best and safest experience as a foreigner
Update to previous review
by Neal F on 07/06/2026updated 07/13/2026Must read before buying a vehicle at Heritage Hyundai Towson Please read if you are thinking about purchasing a car at Heritage Hyundai Towson. This is technically my second review but I took the first one down as the GM was going to “make… it right”. I will start from the beginning and try to make it short. I bought a car and had a trade in. After we agreed on a price, I waited almost 5 hours for the finance guy. When we finished after 9:30 pm, I just wanted to get out of there. The very next day, I realized I left my sunglasses in my trade in. They were Maui Jim’s and a gift from someone special. I emailed my sales rep first thing in the morning. I didn’t hear back from him so I called around noon and spoke to a manager. Explained I left my sunglasses in the car. He said he was going to have someone check and call me back. At 4:30, I drove to the dealership. The manager I spoke with apparently didn’t have time to check. A very nice lady said she would help me. We found my trade in on the lot. She went to find the keys. She came back and said they cannot find the keys. She told me my sales rep will call me first thing in the morning. No one called me. Since I was at work, my folks decided to go to the dealership and try to find my glasses. When they got there, my sales rep and the dealership couldn’t find my trade in. Apparently, it was moved to another dealership. When the sales rep got a hold of the other dealership, he was told no sunglasses in the car. My sales rep called me to advise this. I asked for a manager to call me back this evening because this is unacceptable. I am sure you can guess, no one called me back. I decided other people needed to hear about my experiences. I wrote a Google, Facebook and Car.com review. The next day, Rob, the general manager at Heritage called me and wanted to “make it right” with me. He was willing to buy new glasses. I really wanted my old ones back but that wasn’t going to happen. I told him the name of the glasses and told him they cost $290. Rob found them online for a cheaper deal. He said he would cut me a check once I take down my reviews. Yes, I was stupid. I am too trusting. It’s been 4 weeks since the check was supposedly sent. I have texted and called the GM. He called me back over a week and a half ago. He was going to find out about the check and call me back. Never heard from him again. I texted two more times and again first thing this morning. Still nothing. Before shopping at any Heritage, remember my experience. Go somewhere else. If this is how they do business, they have lost a customer. And this was my 3rd car purchased at a Heritage dealership. And it will be my last. Update July 2026: I updated my review and gave them 4 stars. The general manager made it right with me. He took ownership and responsibility. I respect that because not many people would. Besides the general manager making it right with me, I recommend Heritage because I believe I got a great deal on my Tuscan. I am very happy with the deal.Neal, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Warning…These guys [non-permissible content removed]
by Allan Croghan on 04/14/2026Warning…These guys are [non-permissible content removed]! Go elsewhere and save yourself money and much headache! We bought a new Elantra without shopping the price and have regretted ever waking in their door! After being promised the… “best price” and being late at night as they closed we come to find out the next day that they snug in a $997 paint and fabric protection that we told them we didn’t want. Then it took multiple calls and weeks later to get out trade in check for our Subaru Outback. These guys are the MOST crooked dealership that I have ever witnessed, and my parents are now in the market for a new Sonata and I would NEVER EVER buy from this dealership again. Be careful and buy elsewhere, there are too many other dealers who are honest and will not screw you like Towson Hyundai did to us!Best and safest experience as a foreigner
by Kaan Unverdi on 02/28/2026I had a great experience at this dealership. Everyone was very friendly and helpful, and I never felt any pressure at all. My sales representative, Tatyana, was patient and knowledgeable, super friendly and Demetria in the finance… department explained everything clearly and made the paperwork easy. The whole process took about 2.5 hours, and I never once felt like they were adding extra charges. Very transparent and professional team — highly recommend!Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Hyundai Towson so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
Scammed 2012 Hyundai equus
by John Adams on 02/10/2026This place get 0 STARS🌟 !!! Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on my 2012 Hyundai Equus. I was told one price until time to… install which the price changed. The reman engine was purchase 12/24/24. The engine arrives 1/14/25. The service center assigned to me (steve) did not contact me nor replied to several voice-mails I left him. I then took the 40 min drive to get an update on my vehicle. I was told that the engine arrive but they didn't look at it yet to confirm the correct engine size etc. Two months later *after multiple engine hoist issues. I was contacted saying that the engine didn't fit. During installation I was told they broke my radiator and a few hoses.(which they said they would replace) They did not inform me at that time that the director has been in contact with a mechanic through text messages (allegedly the third party reman company) which the Third party company had no recollection of communicating with the director at Heritage Towson. The director was finesse into sending back the reman engine and my engine out my car for "specifications". There was absolutely no official documentation on the shipping of both engines.(reman and my car engine) which items over 350lbs are required to have a barcode to track shipping. I contacted the third party company to verify if the engine was grabbed by them. It wasn't and their is no tracking on neither engine. Heritage Hyundai tried to blame the third party company I used, just to find out that after they received my engine they started using the company making it no longer a third party vendor. The director took accountability for the communication issue that caused me to lose both engines. I payed for a another replacement engine with the understanding that they would take care of my engine and all the parts they shipped off due to negelace. Upon finally finishing putting the car together after 9 months, I was told I now have to pay to have the engine replaced which was now more than I was originally priced. I tired talked to the General Manager who was replaced twice in the 9 month span. ( just got 3rd General Manager) I also reached out to Corporate who Informed me that Heritage Towson is privately owned and it is out of their hands. This seems to be a norm for multiple Hyundai's. Heritage Towson tried make me pay for the rental, then when I didn't, they tried to harass me for the loaner back when my car was not finished for over 9 months. Upon paying to get my car back after paying months of car note and insurance, I receive my car with absolutely no engine oil, no coolant and no power steering fluid. The battery and alternator had to be replaced because they did not ground the alternator to the engine and the battery to the car. The battery terminal was not fully on neither causing a shortage throughout the vehicle. Leaving Hyundai I took the vehicle to a Maryland state inpection/service center, where they found out that the engine top oil pan was leaking due to being stretched out.(documented) They also found multiple bolts and screws not tighten in the engine and alternator.(also documented) Heritage Hyundai direct and current General manager insulted me by saying that I did this to my vehicle less than 48 hours of receiving the car which went from one shop to the next. Heritage Hyundai did not take accountability for their mess up. Even when they admitted it to my wife and I, they then changed up. I should have recorded the first conversation because they came back saying they never said that they would take accountability after waiting another month or two. Heritage Hyundai truly screwed me over but I will tell my story so that others will be aware of Heritage Hyundai Towson scamming customers. The best part of my experience was Toya, who was understanding and even though she was unable to make the final choice she did at least have a heart and know that Heritage Hyundai Towson was in the wrong try to scam me.Hi John, as we discussed at length there were a lot of unfortunate circumstances in this repair. You have the personal cell of both managers here, please reach out if you would like to discuss further. Service Director, Derek Kline, derek.kline@mileone.com, 443.846.0864
Easy to Work with Online
by Dan on 10/25/2025Made buying the car i wanted quick and easy - like the easy buttonHi Dan, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Do not go if you're a single mom
by R on 08/11/2025I brought my car in for some repairs covered under my warranty. Because I'm a single mom, I needed a guarantee that I would have my car or another car by the time my kids came home from their dad's. Instead of helping me, the service… manager fought and argued with me for over an hour in his office stating he wouldn't help me because it wasn't their policy. He ultimately threw me out of his office! A phone call to the general manager this afternoon and it was clear he wouldn't help me either. An old boy's club there. They're not in the business of helping single mom's. On top of all of this, they dismissed two issues with my car that I now have to get looked at somewhere else. I was told "I wouldn't worry about that." No thank you! It's no fun having to start my week advocating for myself and being brought to tears by a business that refuses to help me.Hi, we are so disappointed to learn of this situation you have described. Please reach out to us and we will work with you personally in rectifying the issues you experienced. Eugene Papaleo General Manager Heritage Hyundai Towson 801 York Rd Towson, MD 21204 410-832-2475 epapaleo@mileone.com
Friendly, helpful, and patient
by Brad Boucher on 12/20/2024updated 12/27/2024Elissa was extremely helpful. She spent half her day helping us identify the car that was the best fit for our needs and our budget. She then helped by driving us to the nearby dealership so we could test drive and purchase.Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Hyundai Towson so helpful in the purchase of your new vehicle.
Quick and Pleasant Service
by Meli on 07/27/2023I submitted an online inquiry and received an immediate response. I was searching from NJ and they were very accommodating and understanding of my situation. Raj was my salesman and he had my car ready for me when I arrived. The whole… process was quick and easy. They honored the online price with no surprise fees. I appreciated that especially since I was coming from far away. I drove in with a Sonata and left with a brand new Tuscon. I’m happy!Hi Meli, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Getting our first Hyundai!
by Mango Kool on 06/30/2022Thank you Raj Timalsina for helping getting our first new Hyundai! The Heritage Hyundai Towson dealership has the most new and used vehicles on their lot here on the Eastern seaboard. It made our car shopping easy with all the choices to… choose from. Car shopping made easy, what a novel concept.Hello Mango, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Extremely Poor Customer Service
by L Sullivan on 12/23/2021Worst experience ever due to extremely poor customer service. We were at the dealership over 6 hours mainly because they couldn't provide accurate financing numbers, math isn't that hard and their numbers started off nearly $100 more than… actual calculations. We ask numerous times for them to show us how they we're coming up with their numbers. They either couldn't or wouldn't. It felt like they were padding the numbers so they could up sell you a dealer installed extra. Forcing your sales staff to make customers put on a glove to feel the difference in paint protection is demeaning. We made an appointment which was worthless because the dealer didn't even have enough gas in the vehicle for a test drive. We drove in from out of state and wanted to ensure we didn't have to wait. That's all we did was wait. Our insurance card was enough proof of insurance for them and the waited to tell us we'd need to contact our insurance to provide specific documentation. All the time we were sitting around waiting on the dealer we could have contacted our insurance provider. The vehicle also wasn't detailed. The purchasing experience wasn't pleasant or expeditious. After leaving the dealership it took months for the dealer to submit the paperwork to the DMV, even though the dealer blamed the DMV. Calls and emails weren't returned even by the general manager. This is my first Hyundai and we do like the truck but the overall experience has soured us on the brand. The dealer didn't perform a basic presale inspection of the vehicle because if they had they would have realized the rain sensor bracket was loose and the auto feature wasn't working. Heritage clearly isn't about customer retention. My experience was so poor I doubt the positive comments on hear are real. I'm not looking for anything from them and I don't wish to communicate with them. I wouldn't recommend them nor will I ever purchase another vehicle from themThank you for taking the time to review Heritage Hyundai Towson. We sincerely apologize for your less than positive experience and any resulting inconvenience. This is certainly not our way of doing business at any of our Heritage stores, as we work hard to maintain a high level of customer satisfaction throughout your entire car-buying experience, including after the sale of the vehicle. Our General Manager, John Holliday, has attempted to contact you multiple times to address your concerns, but has been unsuccessful in reaching you. If you wish to further discuss the situation, please contact John directly at jholliday@mileone.com or 410.832.2475 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.
Best car buying experience ever!
by JMeehan1001 on 05/04/2018Hands down the best car buying experience Ive ever had. Buying a car can be a stressful event but it shouldnt be. Heritage Hyundai Towson made our experience everything but stressful. From my first contact with Jackie Coco, to meeting… and working with our awesome salesman Perry Satterfield, to our final meeting with Rob Miller to square away our financing, everything was just fantastic, and I drove away in my dream car! Perry, especially really went to bat for me to get me in the car I wanted. I will be recommending everyone I know thats looking to buy a car to skip the chaos and just go straight to Heritage Hyundai Towson. I cant thank you guys enough!Heritage Hyundai Has Great Pricing and Makes the Process Easy
by Ready4aHyundai on 05/02/2018I was in the market for either a used or a new Sonata. The last two new Hyundai vehicles I purchased were from my local dealership that gave me excellent prices each time. They also gave me a very good price on a new Sonata this time, and… sweetened that offer when I asked for an additional discount. I made one last check on the Internet, and came across Heritage Hyundai. They had some interesting prices online, so I called and Justin Skinner answered. We had a friendly, no haggle conversation, and after some discussion Justin offered an out-the-door price that was $1,200 lower than my local dealer. I gave my local dealer a chance to match since I have been loyal to them, and they couldn't touch the Heritage offer. I drove over 70 miles from my home to Heritage, and the experience was smooth and couldn't have gone better. Justin greeted me when I arrived, and Dominique Simon assisted Justin by showing me the Sonata I picked out and it's features, answering my questions, and completing the paperwork. Dom was very friendly and did a great job. I had also secured a loan prior to my visit, but Robert Miller found me a better deal that I accepted. It was very easy to complete the financing with him. Following the same theme, Robert was very friendly and helpful. Several days later, the General Manager Mike assisted me over the phone with some final components of the deal. All-in-all, I'm very happy with all aspects of this buy, the dealership, and the employees. It was well worth the drive, and since it was in Maryland, the processing fee was $500 less than Virginia too. I now have purchased six Hyundai vehicles for myself and family, so I obviously appreciate what Hyundai has to offer. I highly recommend Heritage Hyundai of Towson; plus Justin, Dom, Robert, and Mike as well. They'll take care of you.Warranty Repair of Proximity Sensor
by asenker on 04/25/2018Service was good, I worked with Deeana. When there were delays in getting parts I was notified right away and able to keep my loaner vehicle. While the repair was not completed on the first visit, I was kept up to date with the status… of my parts. The Service Manager (Mathew Grubb) is working with Hyundai to find a resolution as the work is warranty related. I will update again once the final resolution is complete.Thank you for taking the time to let us know about your experience! We are glad Deena and Mathew are working to get this resolved. Please don't hesitate to reach out if there's anything additional we can do for you in the meantime!
Try them out! I did.. twice! and both times happy.
by waymoon on 08/05/2017Another great deal with Heritage Hyundai Towson! This is my second new car purchase from this dealership and same sale consultant. First I went to Heritage and got a good offer from Stan Gabrovski. I wanted see I could get a better deal… from other dealership and Stan and his price manager allowed me to try, no pressure to commit and will keep their offer on the table even when I left. I tried other hyundai dealerships within maryland (i cannot spell out their names, but I will spend the time to write those poor reviews because they didn't even try to work with me) and only 1 of them could only match Heritage, but with the condition was that I sign with them or else the offer is off their table. I hate being forced and realizing that Heritage's good offer is actually a great deal, I went back to Heritage and they honored their great offer. Heritage Hyundai showed integrity. Stan Gabrovski will not pressure you to sign with them because he wanted me to compare the options and offers with the other dealerships. That shows that he's not forcing me and also very confident in their offer. While at Heritage, he put in the TIME and EFFORT to allow me try both Tucson and Sonata and different trims so I get a good feel of what I want. He worked with me into midnight hour, at least 3 hours past his regular hours. He really worked with me to get my trade value and sale value to what I realized was a very fair and a great deal overall. I ended up wanting the 2017 Sonata turbo which was rare since 2018 models are released. So he and his manager put in alot of time and effort over 4 days to get me that car and the color I was happy with. The car was delivered over 100 miles away. Ryan Stoll, the manager at closing the sale, did not pressure me either in purchasing their maintenance or care packages. He offered me plenty of time to read through each care package contracts, not just taking his word of mouth. Not a single moment did I feel coerced or pressured to buy any of them. I will definitely recommend you to try out Heritage Hyundai Towson especially if you ever feel pressured by another dealership. I worked with Stan twice already, and both times, very very happy. To Heritage Hyundai Towson: Please continue your professional and courteous way of business and working with your customers. Thank you so much.Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson
What Storm....Awesome
by bridgettet on 06/20/2017Andre was very responsive prior to arriving at the dealership, and was very polite upon my arrival. Ibrahim was very helpful thought my car buying experience. I came to the dealership with my 2 year old daughter in tow, and a storm on my… heels. Ibrahim provided facts about the car, and he setup a test drive starting in the garage. He allowed me to test my car seat in the car and was very knowledgeable. Great service!!Hi Bridgette Heritage Hyundai Towson, Ibrahim and Andre would like to congratulate you on your new purchase! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Bridgette and have a great day
Kevin's the best!
by Mikegop on 10/30/2016Kevin sold my father and I a vehicle! Not only do I love my car but my father truly enjoys his Tucson as well! Kevin is very professional and treats you like he is your family! You can't go wrong with him!Good afternoon Mike. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towosn works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. We sincerely hope you and your family enjoy your new Hyundai Tucson and please stop in again should you need any service. Thank you Mike and have a great day!
Amazing customer service from all involved!!
by Afronefield on 06/02/2016First let me start off with the salesman I worked with, Ibrahim Kassim. He was top notch amazing! Not only was he personable and considerate, but just a joy to talk to and have conversation with during the process. I felt very at ease the… whole time, which is nice to say because it can be a very tedious and intimidating process. Ibrahim was very professional and should be commended for his outstanding customer service skills. He really does go above and beyond. I love my new (to me) car and will 100% recommend Heritage Hyundai and Ibrahim Kassim to anyone in need of a new/used car.Go see them if you are in the market for a new car, period.
by alexandra_b on 05/18/2016My experience with this dealership was awesome from start to finish. Jason Sponseller, the GM, was able to get me approved for a 2016 Sonata and at the monthly payment I could afford. I was referred to him by a mutual friend. He took the… time to ask me what I wanted, and didn't want and came through for me. I was also referred to two other dealerships by friends who knew the GMs there. Jason was the ONLY one that actually called me himself. That spoke volumes to me. I was also able to get more than I expected when it came to car extras. LaToya Fowlkes took great care of us, as did Ty Pearmon in finance. I turned in my old car and excitedly drove away. I haven't stopped smiling about it all since. I HIGHLY recommend this dealership. They went over options but with no pressure at all. Some we took, some we declined. Any follow up that was needed has been awesome as well. I can't thank them enough for making an experience that was both exciting and stressful (in some ways), GREAT!! Go see them if you are in the market for a new car, period.Good morning. Heritage Hyundai Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Jason was able to assist you with your 2016 Sonata purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Outstanding Customer Service
by TUGrad2015 on 04/06/2016I had a really great experience with Heritage Hyundai. Ibrahim gave outstanding customer service. Although I was skeptical of buying a new car because I am a first time buyer, Ibrahim guided me every step of the way answering every question… I had and make me feel comfortable with my purchase of a 2017 Hyundai Elantra. I love the car and color! I never thought I would ever buy a brand new car but Ibrahim was excellent at assisting me. I was always a die hard Nissan fan, not anymore. :)Heritage Hyundai Towson appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new 2017 Hyundai Elantra for a checkup! Thank you again for the highly praised feedback.
Great place to by a car!
by william3131 on 03/04/2016Best car buying experience I've ever had. Sales (Stan) and Manager (Jason) were professional, knowledgeable, and fair. No pressure and willing to work with me to make things happen. After the purchase, Stan conducted a very good "tour" of… the new car and spent as much time as I needed on it. The dealership looked well run and efficient. The finance person was also knowledgeable and everything was ready for me when we sat down. I'll be back...William - Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.
Great Experience
by Lamfam04 on 02/21/2016LaToya (sales-person) and Tony (sales manager) at Heritage were a pleasure to work with. Latoya was very knowledgeable about the details of each model and was very patient when I decided to go with another model. Heritage also worked with… me via e-mial and were very straight forward with no pressure. Great sales team.Thank you for taking the time to review us! Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Hyundai Towson so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
by Miles Kerr on 03/03/2026