DARCARS Chrysler Jeep Dodge Ram of Marlow Heights

Today 9:00 AM - 9:00 PM
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of DARCARS Chrysler Jeep Dodge Ram of Marlow Heights

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Prompt, Professional, and Personal Service

byOldsman231on 02/21/2017

I can't speak highly enough of the Service Steve, Neil, and Tim provided in helping my wife and I in buying our new 2017 Chrysler Pacifica. I have known Steve for 30 years and he has helped my family and myself with many car purchases over the years. He and Neil were helpful as my wife and I tested the van and a truck with our car seat and 1 year old daughter. There was no pressure, just help. Once we decided on the Pacifica, Tim helped us with all the paperwork and deciding on the right warranty protection for the car, again in a professional and no pressure manner. We now have an amazing new van for our family and cannot be happier. Thank you again to Steve, Neil, and Tim. The team at DARCARS Chrysler, Dodge, Jeep, Ram are amazing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
6 Reviews
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sales Rating

Prompt, Professional, and Personal Service

byOldsman231on 02/21/2017

I can't speak highly enough of the Service Steve, Neil, and Tim provided in helping my wife and I in buying our new 2017 Chrysler Pacifica. I have known Steve for 30 years and he has helped my family and myself with many car purchases over the years. He and Neil were helpful as my wife and I tested the van and a truck with our car seat and 1 year old daughter. There was no pressure, just help. Once we decided on the Pacifica, Tim helped us with all the paperwork and deciding on the right warranty protection for the car, again in a professional and no pressure manner. We now have an amazing new van for our family and cannot be happier. Thank you again to Steve, Neil, and Tim. The team at DARCARS Chrysler, Dodge, Jeep, Ram are amazing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BAd Judgment

bynicolesmith87on 05/09/2015

I family member and i arrived on the lot the browse, we did not go in because we did not need help from a sales person, but this sales person decided to come out of the building and pressure us in to buying a car. which is something i hate. Then the saleman proceeded to ask me my credit score and to come in and sit down to talk to him, i said no. i told him i want a $200 car note and im not ready to buy a car today and im not here for that. He mad the comment to me that it kills him how ignorant black people are, and then he told me he doubt i have $10000 to put down in irder to get that amount in a car note. I was highly offended by his comment! This man does not know me or my financial situation. Yes i do have $10000, how dare he make that comment towards me. Im sure any other day hes a good sales person but on 5/7 he was not very good. I will not recommend him to anyone

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

What a waste of time

bywinee20721on 03/09/2015

I had been calling all day in regards to a particular vehicle. I spoke with Eugene a very nice salesman, I explained to him that I had already had been approved for a loan thru a bank that referred me to the dealership. He wasn’t sure about the how the process worked but he would give me call once he got all the details. He called my back very promptly and told me to come on in that my loan documents were fine and all we had to do was test drive and paperwork. I rushed to the dealership after work and when I arrived I was promptly greeted by Eugene, we spoke for a moment and he took me to the car I was interested in and we looked it over. He explained that they were detailing the car and we can drive it once it was finished. He looked over my paper work again and we began the process of completing the paper work. Eugene came back with another credit application and asked why did I have to fill out another application, he said that it was something required by the dealership. I completed all the paperwork in package and completed the additional application “required” by the dealership. Five minutes after I completed the paper work a finance manager came to greet me and took me to his office. The first words out of his mouth were why don’t I want to finance with Chrysler, I explained that interest would be higher than the one I was offered and they would want more money up front. That I would stick to my finance company, He then states that he can get me a better loan thru Chrysler and I asked him what would my interest rate would be and how much down would in require like I said the interest rate was higher and the they wanted 1100 down, when my finance company only required 300 down. I explained I don’t want to put more down because it doesn’t affect my payment; my payment was still the same. At first the money down was required by the bank and then it was to cover the dealerships bank fee. He called in another finance manager and he tried to sell me on the same crap as the other finance manager, they refused to use my loan documents and tried to bully me into their higher rate and more money down loan. They thought because I am young African American woman, I didn’t know much about loans and how they work and they could bully me into their option. I walked out of the dealership so frustrated and I felt very bad for Eugene he was great salesman but he finance mangers were [non-permissible content removed]. I contacted my finance company and will contact the dealership general manager.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

TERRIBLE SERVICE DEPARTMENT

bySalam40on 10/09/2014

The service department is horrible took my 2011 Durango for a oil change,tire rotation and to change my turn signal. They to me after the oil change that they couldn't do the tire rotation because they couldn't get my back driver side wheel off because my lugs were swollen what a joke, then they wanted to charge me 140$ to Change my turn signal,what a absolute joke of a service department. The service receptionist was even terrible. I would not ever I mean ever recommend this place to no one

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

dont ever go here

byaboyd2on 04/18/2013

this place is some [non-permissible content removed]. they told me that my car need 1200 worth of work done and that was not even what was wrong with my car......I took my car to them twice in the same month and they said that there was nothing wrong with my car two weeks later the car shut down and would not start again had to get it towed to another dealer to get it fixed.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

HORRIBLE HORRIBLE

byNekojon 07/21/2010

Car was taken and I was informed to phone in the morning to get status. I have phoned now 7 times and after being put on hold for 15 MINUTES, hung up and phoned back. My return call was answered by some woman who evidently didn't want to come to work today as the sighs and attitude prevailed in this phone call. I was again transferred to service and again, after more than 10 minutes on hold, hung up. My husband attempted to phone 4 times and he was put on hold for more than 15 minutes. We are both working adults and do not have time to stay on hold. We finally just gave up and almost 24 hours later, after having our car taken there, still no phone call. I read the horrible reviews on line about how [violative content deleted] and unprofessional this place is and that getting your car back without getting ripped off was going to be a task in itself, but he decided to go there anyway. NEVER AGAIN.

  • Recommend this dealer? No
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