Rockville Audi

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Rockville Audi

4.4
Overall Rating
(14)
Recommend: Yes (13) No (1)
Write a review: Sales | Service
sales Rating

Excellent Dealership

by Thyule4 on 01/18/2018

We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

60 Reviews
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sales Rating

Excellent Dealership

by Thyule4 on 01/18/2018

We contacted the dealership after finding the new vehicle (2018 Q7) we were looking for on CarGurus. Initially we talked to Lewis who was very polite and directed me to Keith Kinsey in sales. We were able to quickly and painlessly negotiate a deal with Keith. And once the deposit was taken care of, we drove to the dealership from out of state. Once we reached the dealership we were greeted and taken to our vehicle which had been prepped before our arrival and parked in an adjacent viewing area. Keith described all of the features to us in great detail and was very thorough and polite as well as knowledgeable. Rick in financing went over all the maintenance, warranty details, and protection packages with us. Rick also simplified the paperwork for us to streamline the whole purchasing experience. Rockville Audi truly had the best deal on the car we wanted and our experience with Lewis, Rick, and above all Keith Kinsey was an absolute pleasure. We look forward to purchasing our next Audi from Rockville in the near future, I highly recommend Rockville Audi. A+

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

No nonsense Audi purchase

by SportsCars55 on 02/25/2017

This Audi dealership is refreshingly easy to work with. No games, no hidden fees, etc. My sales person (Michael Adelman) was respectful, easy going and very knowledgeable about the Audi I selected. I received the fairest amount for my trade and the new car price was as posted on their website (and the lowest in the area). I financed elsewhere, but that was not a problem at all. This is my fourth Audi and the smoothest purchase to date.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst vehicle experience ever

by mwatczak on 01/09/2017

We purchased a Q5 from the dealership in July of 2016 and several months later we are still dealing with issues that took place during the purchase agreement. I regret purchasing a vehicle through this dealership and would advise others to be critical of your vehicle purchase when working with their team. There was questionable integrity with the sales team and additional issues ranging from being overcharged to below average work performed. Several months later we still have no resolution to the prearranged terms with the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Buying an Audi has never been easier at Audi Rockville

by nottalotofun1 on 11/26/2016

If you need to buy an Audi, make sure you ask for Brandon there. He's a true professional and was very patient with us showing us all of the options that came with our Q7. It was overall an easy, relaxing and enjoyable experience buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible experience

by reggiebo32 on 11/24/2016

Although I understand I was there to look at a used vehicle(not Audi or Porsche) I believe the customer service should have been better. The finance manager "Niel" was the worst, very nonchalant and could care less about me as a customer purchasing a vehicle. I am happy with my purchase, but the experience is another story.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Purchase of 2017 Audi A6

by connie2852 on 10/08/2016

This was my second experience with Rockville Audi and with the salesperson Maria Cokinos and both experiences were great. The friendliness and communications of all involved were fantastic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on new car

by MMC201624 on 09/22/2016

Efficient and excellent communication ... it was an excellent experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

15,000 Mile Factory Required Service / Inspection (August 18, 2016)

by cohenai2016 on 08/22/2016

I have always purchased and serviced my Audis at Rockville Audi since 1964, and have always found their sales and service departments to be outstanding in every way, and have always been most satisfied with the work performed. Max Aaron, their Assistant Service Manager, has always been an absolute pleasure to work with — he is extremely knowledgeable and always goes out of his way to accommodate my service requirements.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service Experience

by csoukup74 on 08/17/2016

5K service on my Audi Q5. Experience was flawless and the advisor I worked with was exceptional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Sales Experience

by Gman1129 on 08/13/2016

Just wanted to express my red carpet no hassle sales experience at Rockville Audi. Tristan and the whole sales staff was very accommodating from start to finish. I gave 5 stars because we received 5 star service from the folks a Rockville. Thanks for the snacks and coffee mug...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2005 Audi A8L MMI Repair

by NickBrame on 08/08/2016

My MMI needed repairing and an excellent job was done in repairing it. Nothing wrong with the Dealer or Staff but there appear to be some weaknesses in the 2005 A8L MMI System. The same repair was done in September 2013.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Rockville Audi Service Team Does it Again

by proffittv on 08/03/2016

Travel schedule was extremely tight this week and the team at Rockville Audi got me in for my S6 service in the only window I had. There is literally nobody better than David, Max, and the rest of the crew. This is why I keep buying Audis from this dealership...these guys are the best!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

I love your services.

by JWLIN0711 on 07/13/2016

The courtesy and services really exceeds my expectations. Even though I requested a loaner car at last minute, David T. went ahead tried all efforts to get one for me, although I got the ride later. Furthermore, upon excellent services, my original saleslady, Maria C. made a porter arrangement to deliver my extra car back to my home. Thank you indeed for the great jobs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Worth the drive to MD for this service!

by MonealNoVa on 07/02/2016

I recently decided to change service dealers and tried Rockville Audi. After two Audis and several years with another dealer I can assure you that these guys will go the extra mile for you. It's not pretentious but they are very respectful and courteous. My advisor, David T, seemed to genuinely care about getting my problem resolved as best he could. I was kept well informed of the progress along the way. In the end I am very satisfied with the experience and I plan to switch permenantly to this location, even though it is not my most convienient option.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Precise, Accurate & Exact time slot

by Hyesook on 06/29/2016

Rockville Audi service, David Turner, was great beyond my expectation. Exact & precise explanation, estimation, prompt action, repair in time & support. Everything about the experience of dealing with them is positive. Rockville Audi will make me to purchase another Audi without any hesitation next time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Help with my A6

by Jenackerman on 06/21/2016

Bryan Webster took great care of me when I called on a Friday evening. He quickly researched my A6 problems and when I arrived I only waited 10 minutes for my loaner. My car was ready the next day and was as good as new. He was helpful, responsive and pleasant to work with. Top notch service professional and also told me when to come back for future service on my A6.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by AdamHoey on 06/20/2016

Great experience and service. Team helped me resolve some issues moving parts between cars . Job was done in a timely and professional manner. Team was responsive to communications.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice quality team in a cut throat environment

by audihipster on 06/16/2016

First time I'd used this facility for service - had only purchased some interior Audi parts previously but was happily surprised how smoothly it all went. Great communication throughout and whomever I dealt with was on top of things - even got to speak to the mechanic. All was done in a very timely manner and from my regular maintenance servicing, my car definitely responds better! Yeah! It's all good~

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service....great snacks!

by Joanrich90 on 06/16/2016

Car repaired and serviced very quickly and efficiently. Snacks terrific.. Rent a car there immediately.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by extv1998 on 05/27/2016

Audi died end of day. Contacted service service started car. followed me into service dept. and was ready for me. Left car which was ready next morning. Great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

excellent service

by jcblancha on 05/06/2016

Took my Audi A3 in for service and Audi Rockville was fantastic. Good communication and great customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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