AWFUL CUSTOMER SERICE AND DISHONEST SALES PRACTICES
This dealership is a joke. If you see a low price online, just know they will not honor it. I tried to buy a 2008 BMW M6 for two weeks only to never get a response. I was told multiple times they are SO BUSY (literally in CAPS). I was a cash buyer, looking to pay the online price but then was sold on thousands upon thousands in dealer fees. The icing on the cake was this response I received from Mike Appleby, the GM of the dealership: "I paid 26700 for the car in August. Ive spent close to 3000. Just in maintenance and have other fees in there. I really want to trade and car and work Someone who isnt as smart as you and switch them to payment. I could make a lot more money with the right customer. Im really in no rush either as it took me longer to get it ready I never really drove it through the fall convertible season. But the spring season is not that far away and I like this car" That is word for word, from the facebook chat. As you can see, the online price was not honored and I was too smart and too qualified to buy the car. This dealership is a joke! Are they in the business to sell cars or prey on the vulnerable. If you ask me, they prey on the vulnerable.
I got the keys
I had an awesome experience at Antwerpen. Tim W was an awesome salesman and he went above and beyond to accommodate me. Thank you for your patience. I love my Tl already!
Ask for Jake
Jake was amazing. He made my car buying experience pleasurable. Very knowledgeable of the inventory and upfront with pricing and details. Finance got me a great rate with little down. Couldn't get any better.
experience and would not recommend them
I got approved and went to dealership and sales person told me that he would try to get me approved. I told him I was approved through CAC. He wanted to try to get me approved through another dealer. I waited almost a week for my car salesmen Kenny Pittrell to call me back about the amount to put down. I then called for a manager for took my name and number and told me that he would get back to me about my approval. so after that another week, I called and talk to top person Charles. he tell me you need a co-signer. I said what happen to my approval through CAC. I don't know what they told you, he said but I need a co signer. These people must think I am dumb when It comes to buying a car. if I needed more money then ok but don't lie and waste my time about needing a co signer. I would dare ever send a person here to purchase [non-permissible content removed] through them. I don't care how their credit is.
SHADIEST dealer I have ever bought a car from
Unless you really know what you're doing when buying a used car, DO NOT COME HERE!!! They charge RIDICULOUS "hidden" fees which they try to pass off as a "Maryland State Inspection fee" of $2500, plus a $495 reconditioning fee--ummm, no that's just a shady profit fee. Make them mark that xxxx down OR WALK OUT. I have never had a worst car buying experience. I DO NOT RECOMMEND THIS DEALERSHIP. Buyer beware
Terrible customer service
To anyone in the market for a new or used vehicle DO NOT go to Antwerpen! Joe the service manager and his team at their Randallstown location like damaging vehicles when they are their for service, then try to half ass fix it multiple times before they realize patching it isn't going to fly it needs to be replaced! Getting a hold of Brian Dolan in customer relations @ Antwerpen Toyota in Clarksville location is harder than getting a hold of the president! Shouldn't the customer be able to get in touch with customer relations !!!Then the GM tells me they aren't responsible for damage while the vehicle is in their possession!! WTH have you lost your mind Mr. Matt Apple-bee?? I have purchased 2 new vehicles from Jack and the Antwerpen team over the last 2 years and have had them serviced there also, needless to say you will never see me again for ANYTHING! Clearly Jack saying YES doesn't apply to taking responsibility for damage you did! I am so pissed! Please share with anyone looking to buy a vehicle!