Heritage Subaru Owings Mills

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7:30 AM - 9:00 PM
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Thursday
7:30 AM - 9:00 PM
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8:00 AM - 6:00 PM

Customer Reviews of Heritage Subaru Owings Mills

5.0
Overall Rating
(11)
Recommend: Yes (11) No (0)
Write a review: Sales | Service
sales Rating

FAST AND EFFICIENT

by Otilrn5 on 10/09/2017

My husband and I had an appt with Santos but he had customer then so we were given to Jon Waugh. He was accommodating, knowledgeable, listened and answered our questions and concerns. Greg was also influential in our decision to buy from the dealership. The business transaction was straight forward and smooth. It was fast and everybody was efficient, friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

48 Reviews
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sales Rating

FAST AND EFFICIENT

by Otilrn5 on 10/09/2017

My husband and I had an appt with Santos but he had customer then so we were given to Jon Waugh. He was accommodating, knowledgeable, listened and answered our questions and concerns. Greg was also influential in our decision to buy from the dealership. The business transaction was straight forward and smooth. It was fast and everybody was efficient, friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Outstanding Sales Experience

by JasonGauthier on 01/21/2017

Heritage Subaru of Owings Mills made purchasing my 2017 Forester extremely easy. In fact, of all the cars I've purchased, Heritage easily made this the best car purchase I've ever had. I contacted the dealership by e-mail and arrived having already settled on a purchase price for the car and accessories I wanted. Trade-in went smoothly. I was worried that the purchase price was too good to be true and I'd get hammered on my trade-in, but I got exactly what I wanted for my old car. Waiting for the dealership to catch up with paperwork took more time than negotiating because there was very little haggling. The deal Heritage offered was so fair there was nothing to argue about! After purchase documents were signed, the car was detailed before delivery. This obviously wasn't a quick run through the car wash, though. The staff obviously took time making sure the car was nearly spotless inside and out. Heritage staff have been great following up to inquire if I had any questions and I returned 2+ weeks later for a post-delivery review of the cars technology in case I had unanswered questions. The tech review (Ariella) was excellent. Overall, I am very pleased with all aspects of my Subaru purchase at Heritage Owings Mills and I'd definitely recommend others stop in if they are in the market for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I Finally have my dream car

by Silverjoe on 01/08/2017

I recently purchased a new forester from heritage and I am quite happy with my experience. I had been thinking about buying a Forster for 3 months and finally decided and arrived at 7:30 and despite the late hour managed to leave at 11:00 pm with my dream car ( truck ) and I love it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Terrific experience with Heritage

by MarylandSmith on 12/07/2016

We've never owned a Subaru but after researching online, knew we wanted one. We initially went to a dealership on York Road and were completely ignored. We were shocked when we saw some of the reps sitting at desks, without customers and not one person looked up or asked if they could help us. We walked around the showroom for a few minutes and left. And went to Heritage the next day. A completely different experience from the moment we walked in. Everyone who walked by both said hello and asked what they could do for us. We'd gotten the name of a sales rep from a neighbor and although she had a customer, she quickly set us up with another rep so we could test drive. And it was nothing but outstanding service and the purchase of a 2017 Outback after that. Can't say enough about how happy we were with the whole process. I wouldn't hesitate to buy another car from them. Everyone followed-up as needed and otherwise went above our expectations. Pam in sales was terrific - gave me space while I contemplated buying, quietly followed up with me and otherwise was an excellent service rep. She was both very knowledgeable and competent. Oliver in tech assistance was icing on the cake .. he made it so much fun getting schooled in Subaru! I couldn't be happier with the whole process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Subaru Experience

by Kimgreg on 11/07/2016

Jon made the purchase of my Subaru Crosstrek a wonderful experience. He was knowledgeable, efficient, and quite personable. In addition, Jon and Oliver made sure that I was comfortable with all aspects of the vehicle after the purchase. Jon has kept in touch to make sure that all is well. I could not be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Wonderful experience

by My2016Legacy on 07/09/2016

James Franklin was an honest, friendly, experienced salesman. No pressure ... Jamesvmade the buying experience a pleasure. I am so glad we decided to work with this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Best dealership service department ever!

by patticakes104 on 05/13/2016

Heritage Subaru is truly the best dealership service department I've ever encountered. I'm still coming here long after my initial few service visits (where I frequently use the dealer just to ensure my warranty is in force) because the service is so good. I've never been sold a product or service I don't need, e.g., they fixed a tire rather than selling me a new one. And it is not that convenient any more (I moved out of the area).

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great buying experience

by LABARINTH on 03/15/2016

My entire buying experience was smooth. Thanks to my sales guy Jonathan I was driving home my new car same day. Great price, hassle free, very satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New Subaru Legacy

by dlgreen on 03/14/2016

I was interested in purchasing a Subaru Legacy and had researched what a "good and fair" price would for a 2016 Legacy. I made inquiries through True Car and was contacted by Jon Waugh from Heritage Subaru. I went to the dealership and was assisted by salesperson James Franklin who was great to work with - was professional, personable and thoroughly knowledgeable about the vehicle. Went on a test drive and James did everything possible to help me understand how to operate the car. I'm are very happy with the car and so very happy to have met James. Thank you for a great car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Worked with me and delivered

by BaltoShrink on 02/26/2016

After my car was totaled in a hit and run accident I went to Heritage Subaru to look at Outback models. The sales people were responsive, first via email and then in person and on the phone. They got me a car quicker than other dealers said they could and got me the model and trim I wanted. Overall, it was a great sales experience. On delivery day a "tech" specialist met with me to give me a thorough run through on the features and operation of the vehicle. Finally, the accessories I wanted were quickly ordered, my questions answered about installation and an appointment scheduled. Everyone has been especially accommodating and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Buying a car cab be fun!

by Sharasmile on 02/09/2016

My husband and I were interested in purchasing a Subaru Outback and we had been shopping around in the Harford County area. We had done our homework and knew what a "good and fair" price would for the vehicle we wanted. We could not find a dealer locally who would give us that price. However, my husband sent out inquiries through True Car and Jon Waugh from Heritage Subaru responded. We were hesitant at first since Heritage is 32 miles from our home, but we made an appointment for a test drive. From the beginning and going forward, Jon was professional, personable and thoroughly knowledgeable about the vehicle. We went on the test drives and Jon wanted both of us to experience handling the Outback and using some of the features. He did everything possible to help us understand how to operate the car. We are very happy with the car and so very happy to have met Jon. Thank you for a great car buying experience! George and Sharon 2/9/2016

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth and efficient experience

by LBW1111 on 01/31/2016

I had a very positive experience with Catherine Sparling as my sales person. She immediately adapted to my preferred way of doing business (via email), answered my questions fully and without injecting sales pitches, and was always friendly, articulate in her writing, and easy to deal with..Since the sale, she has been generous with her time in answering my many questions.I enjoyed working with Catherine and recommend her highly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Wonderful experience buying a new car

by outback17 on 11/10/2015

Santoz and the crew at Heritage Mazda helped make our car buying experience a pleasure! Thanks guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

A fair negotiation for new car and trade in

by davekennedy on 10/15/2015

We initially started out to just test drive cars from a few different car manufacturers, as we were not in a rush to buy. After stopping into Heritage Subaru, a sales representative (Kevin) assisted us. He was knowledgeable about the cars and we test drove a couple of cars. While sitting down with Kevin, our car was evaluated for trade in value. Numbers were crunched and the trade in value was taken off of the car we were interested in. Upon the first quote we decided that we would have to think about it and maybe get back to them in a few days. Kevin went back to the manager and came back with a lower price. We really were not looking to purchase that day and did not have our check book or title to our car. But with the 2nd offer being what we thought was a fair value and the car we were interested in was exactly what we were looking for, we decided that it was not worth passing up. They worked with us on the no title situation and on the additional money that we put down on the new car. Upon going into the Finance Office, we were once again please to find out that the finance manager found us an even lower interest rate. Upon almost completing the whole sales purchase, we discovered that we were unable to transfer our license plates to the new car because of a screw up at the Maryland DMV. They told us how to correct it and again worked with us on how we can come back after correcting the situation and they would finish the plate transfers (giving us temporary tags in the mean time for the new car). It was one phone call to Maryland DMV and the mess up at their end was corrected. I drove the new car back to the dealership, they looked it up on the computer and it showed we were cleared by Maryland DMV. I would say that our experience with Kevin and Heritage Subaru staff was great. It is one of only two car buying experiences that we walked away from feeling that we got a fair deal both on the price of the new car and our trade in value on the old car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Shipshape

by alongstory on 01/31/2015

We bought the full service package, great move. Scheduling, reminders, service hours - all good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent price and service

by Rock855 on 12/27/2014

I have shopped for Subaru Forester for a while and I know the price range for the car with the options I need. I asked Heritage Subaru at Owing Mills for a quote and I was offered a price that was higher than I had. I asked them if they could beat the lower price I had (I gave them a target price). They simply told me "that is a deal!" In addition, they offered me about $150 more for my trad-in car than a dealer closer to my home. Their service is efficient and friendly. No pressure and push for selection of service and protection packages.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Initial service

by infpaquarian on 12/13/2014

I purchased a 2015 Legacy Premium in August 2014. The deal included having fog lights installed. I was contacted, an appointment confirmed, and the fog light kit installed in a timely fashion for no charge. My first service appointment (oil change, etc.) was complimentary, also done in a timely fashion (I waited both times). The staff was friendly, efficient, and informative. I will continue to service my vehicle at the dealership based on the service so far.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honest, efficient, accommodating, professional, and ..good pricing!

by shadowchaser on 12/11/2014

I used TrueCar to get an initial quote. They send to three dealers... Heritage Subaru made sure that they outdid the other dealers. Greg Jacobson intervened to make sure I was well served by salesperson Pam Steinmetz. I negotiated by email...and when I came in, there were no surprises. She was very nice and very efficient. The price was extremely low on my Forester...and there was no slight of hand in dinging me with extra charges I didn't expect. Pam even came to our house when we needed to get another signature on the paperwork so my wife could be on the title. This is the second Subaru I have bought at Heritage and both times I had the same excellent experience. I recommend doing your research...figuring out what the best pricing is out there... and then talking to Heritage. Both times they went out of their way to make sure I was satisfied. They even matched Carmax on my trade in... a better price than any dealer had offered without Carmax. This was a great tax benefit, saving me over 800 dollars... and was 2000 dollars more than another dealer had offered me on my car. They did offer the extras at the end (extended warranty, Lojack etc) but there was no pressure when I declined. Overall, it was a great experience...and I love the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

superior customer service

by freebird31 on 10/13/2014

the team at heritage provided the best customer service from all 5 dealers i was dealing with. they replied to each inquiry promptly, they didn't waste my time haggling about price, their first quote was the best out of all dealers the first time out, and they were the only ones to find the exact car i wanted. there was no pressure to settle for options i didn't want. they will be my lifetime dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience!

by JoannaSmith on 09/07/2014

I went to look at new cars on my birthday! The representative (Marat M) was very knowledgeable about all the products and took his time to explain every question. The business office was able to get low financing for me and a good price for my trade in. We were very satisfied with our experience and I love my new Crosstrek.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent service

by richardbalto on 09/06/2014

My wife and I recently purchased a 2015 Subaru Forester at Heritage. From past experiences at car dealers I was prepared for it to be something of an adversarial experience. We went armed with all necessary information on the auto we wanted, and we went through the Consumer Reports buying service. Perhaps all that was to our benefit, but I have to say that we were pleasantly surprised at how we were treated. We never felt pressured or that we weren’t getting all the information we needed to make a good decision. Of particular help was Patrick, who, after we had already bought the car, gave us an extensive tutorial on how to use the electronic devices. We would return to Heritage to purchase another vehicle and would recommend them to our friends and acquaintances.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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