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Customer Reviews of Heritage Chrysler Dodge Jeep Ram Owings Mills

5.0
Overall Rating
5 out of 5 stars(59)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Ask for Kevin Howard!!

by Jeff L on 10/22/2022

Buying a vehicle can be a long drawn out stressful process. We have purchased many vehicles each with a different experience. From the moment we walked in Kevin Howard took care of us on a late evening making sure all our questions were answered and we felt totally comfortable. He took the time to show us the different vehicles we were interested in and helping us make the best decision based on our needs. Each step of the process was clearly explained and what options were available. This dealership will continue to have our business in the future. Ask for Kevin Howard!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

59 Reviews
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5 out of 5 starssales Rating

Ask for Kevin Howard!!

by Jeff L on 10/22/2022

Buying a vehicle can be a long drawn out stressful process. We have purchased many vehicles each with a different experience. From the moment we walked in Kevin Howard took care of us on a late evening making sure all our questions were answered and we felt totally comfortable. He took the time to show us the different vehicles we were interested in and helping us make the best decision based on our needs. Each step of the process was clearly explained and what options were available. This dealership will continue to have our business in the future. Ask for Kevin Howard!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent Service

by Joseph L on 05/27/2022

Scott Rivenbark has been my service advisor for over 14 years. He is the main reason why I have my vehicle serviced at Heritage Chrysler Dodge Jeep Ram. He is very thorough and detail oriented. He makes sure every issue is addressed and resolved.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

It was a great experience specially with the salesman

by Lisa on 01/14/2022

There was absolutely no pressure buying our Jeep Wrangler. Kevin Howard our salesman was such a great person to deal with. We came in late at night and said we may be back the next day. Kevin came in on his day off and sold us our Jeep Wrangler. He went over all the instruments so we understood how to work the panel. If anyone is looking for a Chrysler or Dodge go to Owings Mills they are so honest and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Best car buying experience

by theresa4517 on 07/19/2018

Best car buying experience to date! Jon Berenson took the stress out of buying and communicated honestly. He, along with the finance team made me feel like they were doing all they could to get me on the road without coming off like they were trying to take advantage of me like other dealership were. Jon deserves 10 Stars. I would highly recommend him and the entire dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

A+ 2019 Dodge Ram Purchase Experience

by RamConvert on 05/28/2018

I drove 1.5 hrs to purchase my 2019 Dodge Ram 1500 Limited, with ALL the options I wanted. I searched the cars.com app for the specific truck and selected Heritage CDJ Fiat Owings Mills from reading the reviews. I spoke with two other Dodge Ram dealerships in Northern Virginia, who did not make me feel comfortable in making the final purchase of my FIRST Ram truck. Jeffrey and Jon worked late into the evening to ensure I was comfortable with my pending purchase, to include; out-the-door pricing and trade-in value. Errol and Tony made me feel VERY comfortable and welcomed when I arrived. I highly recommend Heritage CDJ Fiat Owings Mills for ALL car purchases; it is well worth the drive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

Horrible Customer Service

by chosen01 on 09/23/2017

Purchased a Chrysler200 from them the car depreciated and when I sold it I had 10k in negative equity..went back to get my prorated GAP & Extended Warranty refunded and none of the Finance Team wanted to even acknowledge that I was waiting...these guys only acknowledge their Buying Customers..who they are quite happy to sell cars that don't hold any value.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

4 out of 5 starssales Rating

Jeep

by MyJeep2015 on 09/16/2017

I've been looking for a specific Jeep for a few months now. John Ferraiuolo sent me links everytime one became available. He was a pleasure to work with, very upfront and helpful. He made sure that any concerns I had were taken care of. Roman Clark in financing was wonderful to work with as well, even with a last minute change on my part.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

A Great Experience

by thornbud on 09/06/2017

Having decided to replace my older vehicle, I spent several days visiting dealerships and reviewing a wide range of different makes and models. Arriving at yet another dealership, I didn't know my journey would end; but, Heritage [CDJR] Owings Mills became my last stop. The variety of product (in my case- Cherokee), coupled with the perfect level of assistance from Joe Perry (salesperson) won me over. Now this is where the story really begins and the dealership shines. Although I pretty much made my decision during the first visit, my 'major purchase buying strategy' requires that I make at least one more visit before executing a deal. Joe seemed to understand, so I was not hounded with phone calls or bombarded with silly solicitous emails. It was perfect. He was laid back until I was ready. Then he flipped the switch and went to work for me. With the help of Jeff Webber in management and Gordon James in finance, I got the Jeep that I wanted. Along with Robert Rivenbark in service, these guys made for the best experience that I've ever had in 50 years of buying 2 and 4 wheel vehicles. The next time you want to buy a vehicle, do yourself a favor and check these guys out! In case you're wondering, NO they didn't pay me to write this; but, maybe they should. LOL

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Pleasant Buying Experience

by bimmer18 on 03/25/2017

I was going to purchase either a Honda Pilot or Toyota Highlander because I needed a dependable SUV for work. Primarily because these 2 models are dependable and reliable. But I wound up instead with a beautiful Jeep Grand Cherokee and I'm Very please with this SUV and the overall buying experience. I highly recommend you go see Sales Manager Jeff Webber - He will take CARE of you the right way the first time. Andre Deshields is an excellent sales consultant who knows his craft well will take care of all your needs and concerns. I am Very pleased with my Jeep Grand Cherokee and it a better overall value compared to the Pilot and Highlander. So do yourself a favor and go to Heritage Jeep for your next SUV and you'll be happy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Experience

by Jlawrence on 03/17/2017

Joe C was excellent, from the moment we came in he was welcoming friendly,honest and up front. He made buying a car a fun experience. The entire staff was great. Steve the general sale manager was also awsome. Will recomend chevy/buick to anyone looking to purchase a new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Amazing customer service !

by Rodkisha on 01/18/2017

I came in for pricing and info and left with a my new Jeep. Darren and Roman were great ! Thank you guys!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Excellent Customer Service!

by RamDriver on 12/30/2016

I recently bought a 2016 Ram 2500 from Darren Lane at Mile One in Owings Mill MD. It was a hassle free buying experience. We walked in with the idea of learning and looking only.. After some time with Darren I felt comfortable with his honest approach. I would highly recommend Calling Darren for your next vehicle!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Amazing

by kris10coleman on 12/14/2016

Darren is an amazing salesman honest gets you the best deal possible. He makes sure that he meets your needs and expectations without any hesitation. Ken the guy that works all the numbers, 👍 he totally works the numbers. Amazing dealership amazing people this is the place to go. I will never go any where else.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Ask for Darren Lane

by BridgeXpert on 10/31/2016

I had great experience buy my new car. Darren is very professional, he helped a lot on making this process as smooth as possible. very helpful and respecting your needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

I Went to Jared!

by buyermwc on 10/14/2016

And I am so glad I did! Buying a car can be a stressful experience. However, Jared Wright’s optimistic attitude, knowledge about the vehicles, insight into the financing process and wonderful sense of humor helped to make the process much more enjoyable. After making an initial inquiry, the Sales Manager connected us with Salesman Jared Wright. Jared was easily able to answer questions about the vehicles – from the differences in the package options available, to gas mileage, to resale values, to estimates for add-on options, etc. We threw a variety of questions and concerns his way; he patiently listened, provided the answer immediately, or went to find the best resource to provide the information asked. Our meetings with him spanned several days, and he still maintained his good humor and “we can do this” attitude. We finally agreed on a vehicle and terms, had the paperwork printed and realized we had an additional request that required re-work. Sales Managers Jeff and Ken extended extra effort to see that the new request was accommodated. Throughout the process Jared interfaced with everyone from the Sales Managers, to Tony in Finance and Brent in Service, diligently working to ensure we received the terms we wanted and that our vehicle was prepped and ready as soon as possible. Jared even took the extra step of going back into work after he was off for the day, to retrieve our vehicle once it was ready and personally deliver it us. I cannot say enough good things about his professionalism and work ethic. He demonstrated his desire to guarantee his customers are happy with the car buying experience and ultimately their purchase

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Darren's Awesome

by jarill84 on 09/24/2016

It was a great experience, very helpful and willing to work with our budget. It was a painless experience and we got what we wanted. He was very personal and friendly and would come back for another car when ready.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great Experience from Start to Finish!!

by MissBCurtis on 09/09/2016

I recently purchased a 2016 Jeep Cherokee Backcountry edition from Heritage CDJ. They were super patient in dealing with me (I had certain must haves that were not easy to find) and even sent a driver to Pennsylvania to pick up the specific vehicle for me. The sales staff and finance department even stayed after close to make sure my vehicle was cleaned and paperwork was done. I live about an hour from the dealership so they did everything so that I would not have to drive out there again. I would definitely recommend them to everyone looking for one of the brands that they carry!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

John Ferraiuolo went above and beyond

by TheCarSeatLady on 08/26/2016

John Ferraiuolo was exceptionally helpful in allowing The Car Seat Lady to try out car seats in a 2017 Chrysler Pacifica. He went above and beyond and was very accommodating - even though he knew that I was not looking to purchase the vehicle, but rather evaluate it to help other parents in their vehicle buying decisions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

5 out of 5 starssales Rating

Great experience

by cleavej on 08/13/2016

I went here to purchase a car and left feeling like i bought great customer service.Purcell is a great person and salesman

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

John Ferraiuolo was fantastic

by caplisj on 07/05/2016

John was easy to work with and wonderful to deal with. I would recommend him to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Just Excellent Service!

by GwenMccready on 06/01/2016

My overall experience with the purchase of my Chrysler 200 was phenomenal; from my salesman John Ferraiuola to my finance manager Tony Hart. Very nice gentlemen. They took excellent care of me. John F. listened to me, and was very attentive to what I wanted and not what he wanted me to buy like some dealerships. I came in and knew what I wanted and the I left driving it! 🤗

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!