Today 8:00 AM - 8:30 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
8:00 AM - 8:30 PM
Tuesday
8:00 AM - 8:30 PM
Wednesday
8:00 AM - 8:30 PM
Thursday
8:00 AM - 8:30 PM
Friday
8:00 AM - 8:30 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Jaguar Land Rover Bethesda

3.9
Overall Rating
(19)
Recommend: Yes (14) No (5)
Write a review: Sales | Service
sales Rating

Outstanding sales and finance team

byRicky Fischon 06/27/2018

Bought a new Velar and loved the attention I was given , they worked with me and honored their commitment .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
19 Reviews
Sort by:
service Rating

LR3 repair

byHappyCustomron 08/30/2018

I had a terrific experience at Jaguar Land Rover Bethesda. They were very thorough and explained everything completely. I couldn't be more pleased!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding sales and finance team

byRicky Fischon 06/27/2018

Bought a new Velar and loved the attention I was given , they worked with me and honored their commitment .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fantastic Service - always

byGrace Con 06/21/2018

I have been taking my LR2 for servicing with Jaguar Land Rover Bethesda since 2012, and always received fantastic service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Car service at Jaguar Land Rover Bethesda

bySweetBerryon 06/18/2018

My service advisor, Ken Smith has great work ethic, communication skills, and helpful on explaining to me what would be done on my car for its first service. Being a first time car owner it gave me great relief to know that it would be affordable and that it would not take as long as I thought it would. My overall experience was great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review of service

byjeshowenon 06/06/2018

Excellent service and personable attention.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Zer Stars if it was Possible

byjct5fon 06/04/2018

Horrible experience. Bought a new CPO vehicle and they agreed to an oil change as part of the purchace. When we took it in, we were not in their schedule even tho an appointment was made. It then took an hour to get us a loaner vehicle which was filthy. They said the service would take 2 hours, I went to lunch in the area, and 2 hours later, I called to see if they were done. They said no, so I proceed to drive home. When I get home 30min later, I get a call that the car had been ready for us 30min ago. I’m like.... I called then and was told it wasnt ready. So already annoyed, I drive back to the service center in traffic. When I picked up the car, while sitting in traffic, I noticed a big pen mark right under the start/stop button on the white leather dash. The same blue pen that was being used by the service people when they took our car in for service! I try to get if off but without success as they let it sit for hours on the leather dash. They told me to take it back the next day, that it wouldnt be a problem to get out. Well, the next day, back at the service center, they could not get it out. I told the service manager about the problem and his response was, “you claim we did it?” I was floored! I just bought this car and they didn’t have the decency to cap a pen or wipe it off before it set, and now they are saying I did it! They then said they will call us on Monday to see what can be done. No call. Nothing. I even emailed their customer service representative about this. No response. Absolutely do not recommend this service center at all.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Safety Recall

bylco3025on 06/01/2018

I was given an unexpected surprise of a loaner car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Car purchase

byMelvin Mitchellon 05/04/2018

This was clearly one of the best car buying experience I have ever had. I have purchased over 10 cars in my lifetime and the car buying experience at Land Rover Bethesda was quick, upfront and simple. The entire team was very professional and a joy to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing experience at Auto Nation

byAnimesh Jaiswalon 05/04/2018

I was researching for a new SUV. I got In touch with Samantha at Auto Nation she worked with me to get the deal I required. For a change I had a pretty good idea of my pricing for New Land Rover Sport before I went to the dealership. At the dealership she took me for a test drive and explained me about all the features. She was awesome and I was happy at the end of the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Don't Trust Land Rover Bethesda (5/2018)

byDavidW11on 05/01/2018

Don't Trust Land Rover Bethesda (5/2018); general manager Mitch Henson changed offer, in writing, literally within 2 hrs 20 minutes of making offer, by a lot (over 8% hike from initial offer); not good faith, not trustworthy, not to do business at Land Rover Bethesda

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Great Experience

byshorcak3on 02/23/2018

The sales team was fantastic! They were very attentive and kept following up and asking if I had any questions. Everyone reached out with their business card. I did reach out a few times and they got right back to me. They already scheduled my first maintenance service which is not until 2019.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Kevin and Amanda are Good! Evelyn Rocks!

byJoeDiscoveryon 02/14/2018

Kevin and Amanda were wonderful and easy people to work with during our brand-new Discovery Sport purchase experience. I spoke to Kevin on the phone and explained to him all the specifications I need for my 7-seater discovery sport. It was wonderful to hear back from him and Amanda within a few hours that they had worked hard and got a vehicle that matched all my preferences. We got to the dealership a few hours before closing. Kevin and Amanda were still super helpful. Kevin (Sale Person) and Evelyn (Customer Financial Service Manager), stayed the whole time with us. Once we got home, we realized that our brand-new vehicle did not have coolant. We had purchased a maintenance and a vehicle pick-up service from Land Rover Bethesda. So, I knew the coolant/other fluid issues would be resolved fast. Next day, we called service, but they insisted that we had to talk to Kevin for our vehicle pick-up. We got with Kevin though the whole process took about 2 weeks for our issue to be resolved. Evelyn, apologized for the inconvenience we experienced, provided as with a loaner car, plus our vehicle pick up service from our home. She did an awesome job and honestly keeps her word. It’s our recommendation that management should give her a promotion.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst Dealership Evet

byNadoAC26on 01/20/2018

Sales experience is awful. Service experience after awful. There is nothing positive to say about this dealership. You would think luxury car a luxurious experience. Dishonest, extremely bad customer service. Don’t buy a car here

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Released Private Information to another dealer

byhonestbabyon 01/02/2018

Though I was buying a car from Hunt Valley Mercedes. Which they own. LR Bethesda did this:On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryan Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Land Rover Bethesda

byLRdiscosporton 12/13/2017

From the first time I stepped on the lot (Monday) until the time I was handed my keys (Friday), my sales associate, Samantha Cambridge, made the entire process one of the best car buying experiences ever. She was knowledgeable, understanding of my needs, and was on top of making sure I got the best client care.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Land Rover Bethesda

bymatthaganon 12/09/2017

I worked with Wale Okanlami who provided impeccable service and knowledge of my new Range Rover Evoque. His superb assistance helped to guide me on my decision to purchase this vehicle, which I am extremely happy with. Wale is now my go-to guy for anything Range Rover related and continues to provide stellar service. I'm in great hands with Wale!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying new 2017 Landrover Discovery Sport

byneranp73on 11/20/2017

Positive experience overall. Sales associates are courteous and not overly pushy which I liked. They followed up consistently and was very responsive over email and phone to any requests or questions that I had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

George VanTassel

bygvantasselon 11/02/2017

The Land Rover Dealer worked very hard to gain my business. Other similar dealers in the area did not do the same, and thus did not get my business. Both the sales person, and sales manager formed a great team to seal the deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Senior Vice President

bytellisnson 10/03/2017

I waited 2 1/2 hours until I was able to sit in someone's office to purchase a car where I already had a bank check but needed to sign appropriate documents. Vin numbers were wrong between vechicle I was told I was buying and one I actually bought( of course , the latter being more expensive) this caused an issue. Car was prepped in perfect order but was not shown to me in the entirety I would have expected. It seemed like a lot of very nice people doing nothing. The Manager Amanda saved the day. Had it not been for her I would have walk away and bought my 4th Range Rover somewhere else.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
videos
about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
The Drive Pink campaign, continues to raise millions for cancer research and treatment. Every Pink Plate on the road helps put the fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
Google Map
Amenities
Complimentary Coffee
Complimentary WiFi