Toyota of Southern Maryland

Today 9:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Toyota of Southern Maryland

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Great sales staff

byMRodriguezon 08/23/2018

The entire staff is very knowledgeable and extremely professional. I especially liked the fact that the Ian listened to my requirements and only showed me cars that would fit them. He thoroughly explained everything to me. Matt was able to find great financing and patiently answered all my questions. I was able to buy the car in one evening. All I can say is thank you. I look forward to buying another car next year.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

13 Reviews
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sales Rating

Great sales staff

byMRodriguezon 08/23/2018

The entire staff is very knowledgeable and extremely professional. I especially liked the fact that the Ian listened to my requirements and only showed me cars that would fit them. He thoroughly explained everything to me. Matt was able to find great financing and patiently answered all my questions. I was able to buy the car in one evening. All I can say is thank you. I look forward to buying another car next year.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase CPO Hyundai Veloster

byGerryW18on 07/18/2018

Eric Polo was very helpful and professional when assisting me with the purchase. And even after the purchase, I had some questions. Eric responded with the information and help that I needed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best Car Buying Experience Yet!

byNJM1120on 06/02/2018

I went in, informed Shawn Dyson of the fact that I didn't have a lot of time, how much I could put down on a car and what I wanted my pymts to be no more than. Also informed him of my credit score, he asked me to start with the credit app...did that and the ball just rolled from there. This was the best and quickest experience I've had yet at a dealership, everyone was so wonderful...I was able to get a certified pre-owned car (that I really like) in 3hours (9am-12noon), with the original warranty and Toyota's certified warranty and with my pymt being around $60 less than what I was willing to pay! Record breaking!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Good experience buying new car.

byWildBillRon 07/21/2016

No hassle. I was able to test drive the car that I wanted. It drove well, so I was ready to buy. Enjoyable experience. No high pressure tactics. Everyone was friendly and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Car Buying Experience

byUHarrison 07/14/2016

There was no pressure, great salesman - Shawn Dyson & Toyota team. Everyone was pleasant and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

bySamanthaannon 05/17/2016

Joe rea was extremely helpful and got me into a great car. He also answered all my questions and showed me different features on my car before leaving.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Always Satisfied

byTammyBaon 05/17/2016

Everyone involved was very nice. The salesman, the manager and the credit dept were extremely easy to deal with and made everything more pleasant. This is the 3rd vehicle I've bought there and it has been a great experience each time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great job. Thank you.

byChuckster849on 05/17/2016

Jamie was very knowledgeable, professional, and a pleasure to work with. She also took whatever steps were necessary to ensure that I was satisfied with my purchase. This will be the third car purchased from Team Hyundai since 2010 and I am sure that it will not be the last.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

great service

byRobynMCon 05/16/2016

the personal care from Justin and Quinton was awsome!! i live not feeling as if i was bothering them when i came for my service. the Quick service that was completed for my 20000 mile check up. 1.5 hours and i was out the door .. wonderful!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

First rate service

bydanjanworkon 05/11/2016

Friendly staff, work completed in the time stated, comfortable waiting area. Salespersons come and go ...... Service is a constant. Keep up the great work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I Reached My Ultimate Goal

byBiggieSlimon 05/09/2016

The first initial contact upon exiting from our car was a Toyota associate that was very helpful and assisted us immediately. We came in to visit with someone else (had no prior or first hand knowledge) that gave us their name to request. He took us in and immediately introduced us to the receptionist and told her who were in to visit with and she made a phone call to request their presence. During the brief moment awaiting our initial contact, this associate, Shawn Dyson, explained the who, what, and all initial questions about SMD Toyota and that he would probably be the person to speak with us. Yes, he was. He was very knowledgeable, personable, easy to talk with, listened to our concerns and responded very quickly to each aspect. He raised no negative concerns but embraced each concern and made us feel very comfortable about our step in purchasing a vehicle. While awaiting approval, he made us feel much more comfortable. He introduced us to the present staff at the dealership and showed us around to other offices and explained their positions if we need to speak with them. Shawn is a fantastic salesman and we promised to send other friends and relatives just because of his tenacity in pleasing his customers and reaching their goals. We think he is fantastic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Toyota Southern Maryland

byScrim81on 05/08/2016

It was a quick and easy process! Joe Rea and Alyssa made it very easy on me to pick out and finance my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awful Service Department

byspradon 07/21/2011

I can’t speak to the sales team, but the service department is the worst. They were never outright rude or anything, just incompetent, useless, and unwilling to help. They were about to charge me ~1000 dollars to replace a throw-out bearing that they had replaced a year previous. After I brought up this point, they mentioned a TSB was in the works, estimated 2 months, and they would contact me when it was out. I never received a call from them, and I called them some 6 months later when I found out that a TSB had come out and had been out for a few months, while I am driving around a Truck that sounds awful due to this issue. I dropped it off on a Sunday night, to be picked up on Monday. I was given an excuse for 4 DAYS STRAIGHT on why I could not pick up my truck, and did without till Friday, no easy feat. At no point was I offered a rental car, and when I requested one, they refused. Upon picking up my truck, the Temperature Gauge/Overhead console was not functioning. I called them on my way home, and they refused to pay to have the part replace, even though it was completely functional when I dropped it off. I spoke with the service manager and the Toyota experience and neither seemed at all willing to help. I never had a pleasant experience with them and will never go back.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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