Fred Frederick Chrysler Jeep Dodge Ram Laurel

Today 09:00 AM - 05:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Fred Frederick Chrysler Jeep Dodge Ram Laurel

4.9
Overall Rating
(50)
Recommend: Yes (48) No (2)
Write a review: Sales | Service
sales Rating

My new Pacifica

byJeanneon 08/13/2018

We had wonderful service from our salesman, Kelvin and the General Manager, Steve. Great info and service. Awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
52 Reviews
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sales Rating

My new Pacifica

byJeanneon 08/13/2018

We had wonderful service from our salesman, Kelvin and the General Manager, Steve. Great info and service. Awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Be careful of the Service Department, they are handling a large volume.

byJeep18LimitedBuddyon 08/10/2018

I place my car in approximately a week ago. This was based on recall and my Auto Start/Stop feature was not working correctly. The mishap of this feature caused a fender bender of my Jeep, because I had to shift my car into park and manually restart my car. I wrote a statement about the concern of this feature. The work took them a matter of hours. They did the recall on my car and then diagnose the concern of the feature in question. They stated that there were nothing wrong with my car, they did a test drive and they did diagnostic and found nothing wrong. Again, this is after they refreshed the ECM module within my Jeep. 9 out of 10 would have either deleted the codes or could have never been written into memory of the car. He mentioned that the update had updated my Auto Start/Stop feature. This is true in some regards. Where there are more information illustrated about why the A S/S is not cutting on. What I have notice is that the A S/S feature would list " @! is not starting because of battery has not been charged," for five to six hours and the next day the A S/S would work again. I am appalled by the seriousness taken by the service team at this dealership. The fact that they do not make up for there mistakes. The lack of customer service they give to there customers. I am going to try to give them one more chance to fix this situation. I am going to make a complaint to the Jeep organization.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

fastest vehicle purchase ever!

byDocon 08/03/2018

Alexis and Steve got me in the truck, test drove and got me the best price and payment option in good time....professional and courteous the entire time!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

my new durango

byJorgeon 08/01/2018

it was a great experience buying from Fred Frederick dodge, my sale guy Kelvin was great and have a awesome customer service. I will buy again from this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My New Pro Master 3500

byMCon 08/01/2018

Kelvin was so helpful, the process was easy. I had a wonderful experience in Fred Frederick Chrysler and With Kelvin.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Service Ever!

byPamelaon 07/27/2018

I really appreciated working with Steve and Earl. I would recommend their outstanding customer services to family and friends!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

First time buying a car

bydpoe1987on 07/27/2018

The staff at Fred Frederick were very professional, helpful, and fair in dealing with us. They were happy to explain the details of buying a car, honestly, and were nothing but a pleasure to buy from. Kelvin especially was friendly, making us feel more than welcome and explaining any details we needed. Steve worked to get us the best loan possible, and I would certainly recommend them to my friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

First time buying a car

byDavidon 07/27/2018

The staff at Fred Frederick were very professional, helpful, and fair in dealing with us. They were happy to explain the details of buying a car straight forward and honestly, and were nothing but a pleasure to deal with. Kelvin especially was friendly, making us feel more than welcome and explaining any details we needed. Steve was more than happy to explain anything in the paperwork that wasn't understood, and I would certainly recommend them to my friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Surprising First time buying

byValeria_Gaudalupeon 07/21/2018

Coming in to purchase our first new car we expected to have to deal with a lot of frustrating situations. the staff at the dealership was actually a relief to deal with. they explained all the ins and outs of buying a car and what we should expect and broke down all of the steps involved as we went through. After buying a car from this dealership and especially the salesman and women, Alexis Tyler and Steve Cole, has definitely set a new bar of what I will expect in future vehicle purchases. the courtesy and professionalism was a breath of fresh air in a field that I generally view as a hassle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Jeep Dealer In Town

byCompasson 07/20/2018

Exhaustive search of Jeep dealers in MD and VA. Finally found Fred Frederick, thankfully. Straightforward, honest, bottom line pricing. Whole process pleasant and painless. Bought new Jeep. Steve Cole, Sales Manager, is greatness. Alexis was extremely knowledgeable and helpful. Highly recommend above all other Jeep dealers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My fifth car from Fred Fredderick

byHamon 07/17/2018

As always, the staff here treated me like family. Called me by name, gave me exactly what I wanted and more.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

MY NEW RAM

byalleywisheson 07/10/2018

kelvin was great and straight forward and was a good feeling to buy a truck without the back/forth hassel... I will tell family and friends about my experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome Experience

byTomon 07/09/2018

The experience was as pleasant as buying a car can be.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Jim's Review

byJimon 07/03/2018

My family and I have bought several vehicles from Fred Frederick Chrysler in Laurel, Maryland over the years. We have really enjoyed working with the sales staff at Fred Frederick and they have treated us right! Thanks for everything you do!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My new Renagade

byPaton 06/30/2018

Kelvin Urbina was very professional and courteous. I feel he kept trying to get the best deal possible. The experience at Fred Frederick was above my expectations. Keep up the good work. Will gladly recommend your dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales experience w/ Earl!!!

byPaton 06/29/2018

The team were amazing but from first contact Earl McCain became the one to deal with!!!! thanks Earl for all your help!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Birthday Present for My Wife: a new Dodge Caravan SXT

byRichardon 06/27/2018

My wife really wanted a new Dodge Caravan SXT for her birthday. We went to Fred Frederick Chrysler Laurel, where Kelvin Urbina, our salesman, and Steve Cole, the finance manager, made our experience a pure joy. I would not only recommend this vehicle, but this particular dealership to anyone, without reservations.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My new Chrysler Pacifica

byCCon 06/23/2018

I had a great experience with Kelvin, He is very knowledge and He help me in the process. If you need a vehicle please come to see Kelvin, He will help you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My Billion Car

byAnsylemon 06/20/2018

Kelvin Urbina the Sales person that I dealt with at the Dealership did all that he can to get me in my new vehicle, I have more needs which maybe the dealer can help with so , he did well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Super Deal!

bySuperdealeron 06/20/2018

Earl treated us like family the minute we set foot into the dealership. He brought up the car ready to explain the details of the car front top to bottom. No pressure, super deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My New Van

byDennison 06/20/2018

Fred Fredericks Chrysler helped me into a new van for my family. I was hesitant to buy a new car because my last experience was not so good. My experience this time was completely different. Steve helped us and made us feel comfortable. Thankyou

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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