AutoNation Chevrolet Buick GMC Laurel

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Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of AutoNation Chevrolet Buick GMC Laurel

4.4
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Trax

byMeldouglas40on 08/05/2018

We went to Nissan in Glen Burnie first and the price per month was 150 dollars more than the deal we got at Auto Nation! This is the third car we have bought from them and the finance people go over and beyond to help you get the deal you want! My son will be looking for a truck soon and I am sending him there! I will always be a loyal customer to Auto Nation !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
28 Reviews
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sales Rating

Trax

byMeldouglas40on 08/05/2018

We went to Nissan in Glen Burnie first and the price per month was 150 dollars more than the deal we got at Auto Nation! This is the third car we have bought from them and the finance people go over and beyond to help you get the deal you want! My son will be looking for a truck soon and I am sending him there! I will always be a loyal customer to Auto Nation !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Chevrolet is making it hard to leave the brand

byMikeinMDon 07/31/2018

Oscar in the service department is almost single handedly keeping me in the Chevrolet brand. The new Dodge trucks are calling me, but they take such good care of me I can't pull the trigger.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

pistons and rings

byCheryleon 07/18/2018

the engine work was completed but not in the time that Chevy indicated. I dropped the car off (clean) on July 4th to be returned at the end of my vacation on July 16th. On the 14th I called to see if my vehicle would be ready and the service rep could not give me an answer nor could he provide with information on a loaner. This was a warranty repair. I found out Monday morning at 7 am that my vehicle was not ready. Chevy provided a loaner for which they went over with a fine toothed comb for any scratches, provided stringent rules for the loaner. I returned the loan at 4:30 that evening unscathed. My vehicle looked as if it had been parked under a large bird rookery and was greasy on the exterior. I promptly complained. They provided me a voucher to go get an auto car wash at the nearby Exxon. Not exactly equal service from the service department. This was the 3rd time I have had poor to non-existent service with Chevy in Laurel.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine Maintenance

byJermaleon 01/25/2018

The service was good. The Service Writer took her time to make sure all of my concerns were addressed. The wait time was a bit longer than I expected; 2 hrs, but overall I was satisfied with the service I received.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thorough & Quick

bynicolequeenon 06/19/2017

From the time I walked in, excellent service was given. The gentleman at the front listened to my concerns and helped answer every question that I had. He was very patient and a good listener. He gave me a wait time and they exceeded their expectations by finishing sooner than they said! After the service, the gentleman explained all that took place and didn't sound "salesy," as most people do to get you to sign on for additional services that they think your car needs. He was really good at explaining the car's results and telling me what I needed to do next. I will definitely be coming back and making the switch to this location over the other that I've been going to.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great salesman, very helpful.

byMarkThomas44on 03/28/2016

I can say enough positive things about Automation. I inquired about a Chevy Spark and the next day I was driving a Chevy Spark off the lot. A great experience from beginning to end. Thanks Automation and thanks Marc!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Customer Service!

byAndrerm15on 10/05/2015

I can't speak for every sales person, but the person I did business with was great! If you want a smooth car transaction, honesty, professional attitude, Earl is the perfect person. He wasn't pushy, he was honest, and showed great customer service. He will stay in touch even after your car purchase to make sure you're happy! They provide the carfax and repair info you need to know about the vehicle you want. Just leave your entire day open, because it may or may not take a while. But ask for Earl Raye. He's great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

byJsher54775on 07/30/2015

AutoNation did a great job on my vehicle. The SUV now rides much better than when I brought it in for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

byCarlosel94on 06/27/2015

Well when I got there I went to go see the camaro and then the guy came and I told him that I wanted one to pay under 500at least and he did everything he could and lowered it 390 a month .. And I gave 2000 down payment so it was good for me .. Satisfied!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great New Car Buying Service

bysilverado2018on 01/19/2015

This was the first great experience I've had in buying a new vehicle. They had the exact Silverado I was looking for and I never felt pressured to make a decision about it. This was the first time I didn't walk away from a new car buying experience with a headache. 5 stars!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Overall bad service

bynsxgirl24on 12/23/2014

I brought a used car here years ago and didn't have any problems so this was my first choice which was a mistake. I brought a new Cruze with 5 miles sure there are always recalls this car had issues before I got the first hundred miles on it. Received the run and around from my salesman to service advisors. Service is horrible and the service advisors don't follow up with you. Had to wait weeks to get a second key to my new vehicle and it was the wrong key. And they had to refund me because they processed my tag transfer wrong and overcharged me. I am looking for another dealership to handle my service needs.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

Great car, horrible salesman

byissues2on 07/31/2014

Got a great deal, but came with a price. The salesman was extremely rude, did not provide me with any information and kept telling me how I was making him lose customers and money. If he didn't want to sell me the car, he could have said something, but he decided to be rude and waste 2.5 hours of my time instead. Love the car, didn't love the service. Don't ever ask for Chris.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great auto-buying experience!

byswimmer64on 07/24/2013

I am very appreciative of the customer-oriented experience I recently had, purchasing a 2013 Traverse. Since I had done a great deal of research prior to the purchase, I believe I got a very fair deal, vis-a-vis, the price of the car. Also, the salesman was very knowledgeable, considerate, yet not pushy. The sales manager met every one of my requests, related to my trade-in and the price of the new vehicle. The finance manager, pointed me in the direction of alternative financing that save me money. AutoNation, Laurel, is an extremely professional and well-run business. Since I have previously purchased cars there and always use their service department, I had prior knowledge. What was new was the personnel with which I dealt in the Sales Department. They did not let me down, in fact, they exceeded my expectations! AutoNation and Chevrolet are being extremely well represented by the management and staff in Laurel, MD. Our family owns 3 Chevrolet products and based on my experience, we will continue to do business there and definitely recommend this business to our friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

best dealer

bynorm636on 07/08/2013

We contacted Auto Nation because we were interested in a 2013 Chevy Suburban. We called Friday, and by Friday afternoon they had the vehicle we wanted to see and encouraged us to come in for a test drive. We arrived Saturday morning and the dealership was very busy, but Frank A. (the manager) and our salesperson Earl R. were more than accommodating. Every question we asked was answered in detail, but without pressure. It didn't take us long to decide to buy the truck, and again, they make sure everything was exactly the way we asked. We will certainly recommend this dealership to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Dealer - Great Car - Happy Customer

byebporte1000on 07/06/2013

Before purchasing my new 2014 Impala, I read many professional reviews as well as on-line documentation available on the gm.com web site. Anthony M., our salesman, was extremely helpful, but not pushing by explaining differences between the 2013 and 2014 Impala, and in helping us select great interior and exterior colors and the available options for our new car. Anthony's in-depth knowledge of the the car's engine, transmission, steering, sound proofing techniques, and advanced suspension system was excellent. I had previously visited another dealer where the salesman had little or any knowledge of cars he was trying to sell. Anthony, will be my first contact when I replace our 2008 Saturn Aura which has run flawlessly for five years. Thanks for your great support, Ed

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Internet Purchase

byDJWmson 07/01/2013

I made an initial visit with the intent to test drive and purchase within 2 hours. However, the dealer did not have the vehicle with spec's that I requested that initially irritated me for wasting time. However, within 48 hrs I was alerted the exact vehicle that I wished would be on site for me see. Pricing was provided, deal was done. Bill C. is outstanding!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best experience EVER!!!

bykonrad381on 04/19/2013

My experience with Fox Chevrolet was by far the most outstanding experience I have ever and I do mean ever buying a truck. Kyle, Anthony, and Riley went above and beyond to get me into the truck I wanted. I will recommend to anyone looking to purchase a vehicle that they go to Fox Chevrolet.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Enjoyed buying experience at FOX BUICK in Laurel, MD

byday_at_a_timeon 01/10/2013

My relative lived in VA but was visiting MD and purchased a car from FOX BUICK in Laurel, MD. The salesman, Bill, was very professional, courteous, patient, and attentive to our needs. The store manager and finance officer were very helpful as well. No one was pushy and Bill gave us accurate info as far as pricing between VA and MD. This helped us know how to proceed with the purchase. He also informed us of incentives that we were not aware of that helped to seal the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

poor care of my car

byrosemary6on 07/01/2010

I took my 2005 envoy to this shop because of my brakes. they tried to charge me 1500.$ I called the company that fixed my brakes before this they charged me 600.00 for the same job. the reason I know they overcharged was when I told them to out my car back together, the repair man stated if it was a question of money-they could work something out. In addition, they denied the repair claim to both of my extended warrentee companies. My brother who was a mechanic for GMAC for 5 years stated that what they claimed could not be true. I had a tow truck there in several hours. the dealer put my car on the road- not completely assembled. when the tow truck dropped at the other repair shop all of my tires nearly came off the vehicl causing further damage. And they \charged me 100$ for their time. I would never under any circumstances recommend a GMAC vehicle again because they state I have to use their services, and because of this service rendered.When I bought the vehicle, I was told any reputable mechanic.

  • Recommend this dealer? No
service Rating

Poor service

bycjimmech2on 12/27/2009

I bought my 2008 Pontiac Grab Prix in for a "clunk" in the front end. After having my car for five hours, all I was told was my transmission fluid needed to be changed. What has that got to do with the problem I bought it in for, and why wasn't it checked out? I even took the car in early to be looked at. Five hours from a GM certified mechanic and they found nothing and were more then happy to charge me $200 for my troubles

  • Recommend this dealer? No
sales Rating

[violative content deleted]

byarlayte01on 11/24/2009

I went to the dealer because they told me that since they did not have the car I wanted they could order it. Since they had to order it, they said they would offer me $500 off of the invoice price. After researching here on Edmonds, I printed out the pricing that showed the manufactures, the invoice, and what everyone else is paying. I took it to the dealer and he tried to tell me the manufactures price is invoice price. Then he tried to tell me that the freight cost were not included in the $745 tranport fee. I had initially put down a $500 deposit via debit card on the car. I called the next day to cancel the order and he acted as if he was upset. He said I will get that handled for you and hung the phone up in my ear. Today makes 3 business days I have not seen my refund back in my account.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
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