Adams Chevrolet

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Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Adams Chevrolet

4.6
Overall Rating
(13)
Recommend: Yes (12) No (1)
Write a review: Sales | Service
sales Rating

2018 Equinox Purchased at Adams Chevrolet

bydedwardson 10/30/2017

This was not my first time to purchase a Chevrolet, however, it was my first time to purchase a vehicle from Adams Chevrolet, and I will say it will not be the last. My experience with Adams was excellent. The sales person was very friendly and courteous, and very knowledge about the entire vehicle. He explained all new features to us and answered all the questions we had. He was not pushy and he took his time with us, and we feel we received a good deal. Very impressed. Also, the finance person was very kind and courteous, and explained all of the extended warranty option with us not being pushy. The entire experience at Adams was just perfect. Could not have asked for a better sales person or finance person. Definitely will recommend to family and friends. Love my new Equinox!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
29 Reviews
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service Rating

Oil change and Brakes

byjessicahumphrey1on 05/18/2018

Nicely greeted, fast service and a shuttle to drop me off at a store while I wait. This was all obtained on a walk in service request. Amazing.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 Equinox Purchased at Adams Chevrolet

bydedwardson 10/30/2017

This was not my first time to purchase a Chevrolet, however, it was my first time to purchase a vehicle from Adams Chevrolet, and I will say it will not be the last. My experience with Adams was excellent. The sales person was very friendly and courteous, and very knowledge about the entire vehicle. He explained all new features to us and answered all the questions we had. He was not pushy and he took his time with us, and we feel we received a good deal. Very impressed. Also, the finance person was very kind and courteous, and explained all of the extended warranty option with us not being pushy. The entire experience at Adams was just perfect. Could not have asked for a better sales person or finance person. Definitely will recommend to family and friends. Love my new Equinox!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

great experience

byPamelaKon 10/29/2017

I brought my son to purchase his first car. We had a great experience. Tom Penn was so easy to work with and we really felt like he was looking out for our best interest.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great dealership

byLfgiammon 10/29/2017

Awesome dealership great trade in value. Highly recommended purchasing car Adams

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

byJacjr22088on 10/29/2017

I requested a quote on chevy.com for my new 2017 Cruze and this dealership was the only one in the area that listened to me, tried to help and made the process enjoyable. Every other dealership sent me stock emails and seemed to not care about what I wanted out of my car. I found a 2016 Cruze on CarMax that I was going to settle for, sent the link over to Brian Harvey and he found me the exact car, a year newer with everything I wanted for about the same cost. I was expecting to have a new car in a few weeks, but I had it in days. Warranty packages that fit your needs, whether you're a full time driver or just doing a lot of point A to point B. Everything they did was with me in mind. If you're looking for a new Chevy, it would be stupid to go anywhere else in my opinion. These guys earned every cent.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent!

byjensmithon 10/26/2017

Quick, professional, helpful! Tom Penn was great! He stayed in communication with us from the time we set-up the appointment until after we bought the car. Super professional! The car we came into see was waiting for us when we arrived so we could test drive. We appreciated the quick process since we had our two small children with us. Before leaving Tom even took the extra step of cleaning off the stickers from the windows, helping us connect our phones to the car via blue tooth and explained the services OnStar had to offer. We love the car we bought and would definitely come back. This dealership is over an hour from our house and we would definitely come back when it is time for our next vehicle purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent customer service from tom penn

byBally1517on 10/25/2017

Very friendly and helpful

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tom Penn

bysbaker134on 10/23/2017

Robert and I looked on line for a car we wanted to purchase. We chose Adam's Chevrolet because we had bought several cars for ourselves and our son. Tom was very nice and listened to us about what we were looking for and also the type of payment we felt comfortable with. He went out of his way to find a car we liked. Everyone at Adam's were very pleasant right down to the finance manager and even Mr.Adams. Tom,thanks again for all your help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Sales and Service !

bySPV2008on 10/23/2017

I've purchased my second car from Adams Chevrolet, a perfect preowned 'Vette, and I can't be more pleased with every aspect of service! My sales rep, Justin, took care of every detail and was a pleasure to work with. There is no pressure to buy. The asking price on a pre-owned vehicle is right on target from the beginning. No hassle, no negotiating required! A fair price from the start! And when you purchase at Adams you get probably the best service department you have ever experienced. Once again, Joe, Jerry and Nick will provide fair treatment, no oversell, quick appointments, quality repairs and great follow up. Ron Adams is simply the best owner you will find in the auto business. I bring all our cars here for service, including two Hondas!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Nick Perez is a great salesman!

byGnixon95on 10/17/2017

I went there with no idea of what I wanted. He showed me the 2017 Silverado and I fell in love with it. He explained everything and made the process painless. He helped set everything up with the truck and was very helpful with it. The patience he showed me was outstanding as a 22 year old buying my first new truck. I will definitely call him for my next truck!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience & love new models

byshelleyhon 10/16/2017

Brian was a fantastic sales guy. We were well taken care of & they had a lot of patience. He was able to get the color I wanted in just one day. Would recommend Adams to anyone. Their service center is great as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New 2018 Silverado 2500 lt

byJoshibexon 10/16/2017

Great people to deal with. Justin is the best. Made the whole process so easy. Thanks again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible First-time buyer experience

byjeromejon 10/11/2017

My wife and I had a terrible experience buying our first car at Adams Chevrolet. We came here after having read all the great reviews, and were initially glad to have settled on an economy car that fit our limited budget. Everything went smoothly, until we handed them our money. We were given an assurance by the salesman that all our paperwork was up to date and that we’d be able to register the car the following day (this was very important to us since we live out of state and were about to travel cross-country). The next day we found out that the dealership had withheld the title from us, and that we therefore couldn’t register the car. Shortly after speaking to the salesperson who apologized to me on the phone, the manager Monty Wells called me back and berated me for accusing the dealership of being at fault. He screamed at me over the phone for five minutes, insulted me and accused me of lying on numerous occasions before hanging up on me. I found myself in a very stressful situation and Monty was in no way willing to help or acknowledge any error. I was utterly shocked. Despite having paid them around $10,000 just 12 hours prior, I sat there being treated like a lowlife, feeling taken advantage of and feeling helpless at the fact that I didn’t have access to the most important vehicle document which I should have received when we bought the car. I tried to call back on numerous occasions but no one answered, and when they did they purposely hung up on me. They were blunt about not wanting to speak with me, and ultimately they forced us to wait weeks to receive our title, without any type of formal apology. While their mistake could have been forgiven had they tried to remedy the situation, the manager really left me with a disgusting feeling in my stomach. My wife and I were left mad at ourselves for trusting this dealership, and ultimately it was clear to us that because we could only afford a car at the low end of the range, this establishment had no respect for us. As first-time car buyers our experience couldn’t have been worse. We came away extremely disappointed and feeling taken advantage of.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

[non-permissible content removed]

bySparky2013on 10/24/2015

Yes Mr Wells and Adams Suzuki was a far better experience than Adams Chevrolet. Did not feel lied to or cheated in any way at Adams Suzuki. Sale of the Suzuki was fast and efficient. Staff took the time when i came back two days latter to go over the car with me. Never had a issue with the service department. I would get my car back in the condition it arrived in and they would replace wiper blades and light bulbs at no charge. They would just say we found a bulb out and your wipers looked worn so we replaced them. I would still be driving the car had the gas mileage been better and the controls being red at night with small print made it very difficult on my eyes. When i bought my Spark it was a total 180 from buying my Suzuki. Not going into the issues on that again but ended up filing a claim with the BBB after a month of being ignored by the salesman and sales manager. Mr Adams ended up calling me and after the second phone call with him and GM customer service i was given a few hundred back and a $100.00 maintenance letter from GM. Was also told the salesman was fired. In January i brought my car in for service and when i left i found that someone had apparently gone as a passenger for a test drive of some sort. I work out of my car so the passenger side seat and floor had lots of stuff there. Also was a Giant Foods shopping bag folded up on the floor. Instead of the person opening the bag and placing the stuff from the passenger side in it they just scooped it all up and threw it in the back seat and left it that way. As i was pulling out of the dealership i noticed my passenger side mirror was facing the ground. Not such a big deal if you have electric mirrors. Since it was cloudy with light snow that day i could see the reflection of my brake lights in the big glass windows there. One light was out. I then turned on my rear wiper to clear the snow and get a better look and watched as a torn rear wiper screeched across the back window. I was very angry at this point and did not have time to go back inside to complain. So in July i did the on-line thing for service and put most of what i just said in the comments or what-ever box in the on-line form. Arrived at the dealership and verbally told the service guy the same stuff again plus i had noticed small oil spots on my driveway. He did not bat an eye, look away from the computer screen or comment on what i had just said. When the car was done he come into the waiting area and said “your all good Mr Snyder” so i assumed that it was. That night i decided to check the rear tail light and was shocked to see it was still out as well as a license plate light. Rear wiper was still torn as well. Then latter as i was looking at my Onstar monthly reports it said cabin air filter should be changed so i took it out and it was full of leaves and crap. So i just wrote you guys off at that point. Multi-point inspection? Really? You miss all that twice? Then i noticed two weeks ago that the front tires looked extremely worn for 26,000 miles and that oil spots were still appearing on the driveway. The rear tires showed no edge wear and it appeared they have not been rotated at all. So i called and spoke to Joe. Told him the whole story plus there was a wiring harness hanging down in the passenger side foot-well. Oh Mr Snyder bring it in and we will look it over real good he said. So Jerry waits on me and actually acts like he cares. Two hours latter i get a sorry we should have caught all that last time and it appears that the tires were probably not rotated. I replied well if the tires were that worn at 24,000 why did no one say anything? As i understand it there is a new DOT regulation that states that the best tires have to stay on the rear of the car. If they had been rotated from the start the tires would have worn evenly all the way around. So the rears have 6/32 nds and the fronts are 2/32 nds and i HAVE to buy new tires. Really? Oh and it appears Joe did not relay everything i told him to Jerry since i forgot about the wiring harness and it is still hanging down. Plus out of curiosity i left the dome light cover sitting on the dash with no bulb in it since it was burned out. No one ever ask or mentioned it. On to the next page. When i was a shop foreman at an automotive after-market customization shop and there was a issue such as this i for one would meet with the customer and also as a good will gesture give them something for free. Try to keep the customer happy and hope for repeat business. What did i get? A quote for four new tires and light replacement. I then said light bulbs are not covered under the bumper to bumper? No i was told. So i left and called GM customer service. The person could not tell me if they were or not. Said they would have to look it up and get back to me. I looked in the warranty section and could find no mention of light bulbs whatsoever. Never remember having to pay for light bulbs on any new vehicle i have owned under warranty. Actually never had three lights go out in under 3 years either. So no good will gesture of any kind was made. No prorated replacement tires or free light replacement. I bought all three bulbs for $19.00 and put them in myself. It took ten minutes. So i figures they must cost you guys less than $10.00 for all three. So to take a few minutes and at a cost of few dollars after missing stuff two times in a row would have been a small price to pay to lower the crappy opinion i have of Adams Chevy. I had no problem paying for a new rear wiper since that i consider a wear n tear item. The oil leak appears to have stopped though. So i lost $60.00 dollars in wages plus $19.00 for light bulbs and an hour n a half drive round trip for nothing really. Don’t have that great GM feeling especially since i have to buy new tires at around $500.00 or so when that should not be the case at 26,000 miles. I do remember having to replace tires on another car i had at 38,000 and thought that was bad. I got a new Onstar report a week after my last visit that says my tire pressure is 32 psi, supposed to be 40 psi. It appears the tires wear not checked in that regard either. I understand GM has a social media section now so i will post this here n there on the net to see if they catch wind of it. That is all for now, William Douglas Snyder

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

The service has been fantastic

by4wheeler6on 08/09/2015

I have had my truck back to this dealership numerous times for various service. I must say that the service dept has been great. It also helps that the service advisors are knowledgable and friendly. While the buying experience was a bit frustrating the service experience has been great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Well Done!!!

byphunt3928on 05/06/2015

My 30K service was overdue on my 2010 Camaro SS and, I left my 10% discount coupon at home but, the guys at the Adams Chevy service desk did everything possible to make my bill as low as possible and even threw in a free spark plug wire kit worth well over $70. My car was well taken care of my only wish was that they could have washed the car but all in all they did a great job!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Dept Review of Adams Chevrolet

byCathey1956on 05/05/2015

I have two vehicles (one is not a Chevy) and take both to Adams Chevrolet for all service. They are number one in my book.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Adams Chevy is Awesome!

bychrchaseon 01/24/2015

Terrific dealership! I received top dollar for my trade in. I have very affordable payments. Most importantly, I got a great deal on a top of the line Chevy Traverse. I am very happy with Adams Chevy in Havre de Grace

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Adams Used Car Sales

byPopz2on 12/20/2014

The folks at Adams made it quick and easy to get the car I wanted at a fair price. The sales staff were knowledgeable and pleasant to work with. They also made financing easy and provided me the best rate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

$200 to replace headlight bulb?

byDSB14on 12/16/2014

I have been a loyal customer of Adams for 8 years, but this last visit is my last. $200 to replace the bulb in the headlight of my 2008 Malibu! I realize GM has made it virtually impossible to do simply maintenance on their vehicles and you're almost forced to go to a mechanic for oil changes and replacing headlight bulbs now. Adams never offered a quote and charged me for 1 1/2 hours of labor which is ridiculous. Not even the mechanics themselves would pay $200 to have their headlight bulbs replaced. Loyalty means nothing to them. The manager in the service department only dropped the price by $50 after I complained. Every time I go to Adams I always feel like I'm being hustled by the service department. My recommendation to anyone who needs a bulb replaced in their headlight, don't go to Adams. Call around or take the time to do it yourself - even though on the Malibu it requires removing the bumper.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

New 2014 Silverado

byDwight1966on 08/09/2014

Saw the vehicle that I wanted online. Sent an email and the Internet salesman(Shawn responded qickly. A couple days later I stopped in and with the help of one of the sales personel, Nick Perez, I purchased the truck , ordered options which were received and installed within a week. All went very smooth. Everyone was very helpful. Dwight E

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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