Brown's Toyota of Glen Burnie

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Brown's Toyota of Glen Burnie

4.9
Overall Rating
(31)
Recommend: Yes (30) No (1)
Write a review: Sales | Service
sales Rating

Comfort zone

byIrison 09/29/2018

How informative the sales associate was about the vehicle. They were confident the vehicles would meet my performance expectations and safety needs. I admire how polite and "not pushy" they were. Great experience all the way through to financing.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

90 Reviews
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service Rating

Browns Toyota top of the line customer service

bySarahon 10/05/2018

Brown’s Toyota will always be my dealership about 3 years ago I bought my car and haven’t had any issues with my vehicle, I always receive the upmost care and all my questions get answered my car is always returned to me on time and in great condition. The customer service agent Adrienne Myers was absolutely exceptional, very professional she answered all my questions, she gave me detailed information about my vehicle Service. She went above and beyond to make sure I was comfortable showing me the waiting room which I might add was very relaxing the coffee the donuts and the charging station. She definitely took my Toyota experience to whole another level of care and service. It’s employees like her that make a difference and make Brown’s Toyota set apart from the rest. She has taken care of me a couple times and since I have referred two of my very close friends to Brown’s. The driver for the shuttle George is very nice and very punctual. Thank you for the care of my Toyota and the wonderful staff you provide.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

10000 mile. Checkup

byDonaldon 10/05/2018

Waiting area atmosphere

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great dealership

bySarfrazon 10/05/2018

Whenever my car required service I go to Brown’s Toyota because of good and satisfactory service. Specially Adrienne Myers is very very helpful and kind.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent.

byRichardon 09/30/2018

Excellent customer service and maintenance.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

4 stars

byCarolon 09/29/2018

courteous. clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Comfort zone

byIrison 09/29/2018

How informative the sales associate was about the vehicle. They were confident the vehicles would meet my performance expectations and safety needs. I admire how polite and "not pushy" they were. Great experience all the way through to financing.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Service

byAllisonon 09/24/2018

Every one is very friendly and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byMichaelon 09/21/2018

On time and friendly service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Tires rotated

byMichelleon 09/21/2018

This time that I was at Browns I just need my tires rotated. I called and asked if I could my tires rotated and they say to come Down and they will take care of it! It didn’t take very long even with me not having an appointment!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great

byNinaon 09/21/2018

Fast friendly service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service

bySherryon 09/21/2018

Quick, convenient, friendly. The survey questions below need a third answer, ie., NA. some service is warranty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

quick and efficient

byElizabethon 09/18/2018

Prompt and thorough service, text message notifications.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

No cost

byJameson 09/16/2018

They covered an issue I had with no cost to me after a previous visit..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2019 Toyota Corolla

byNicholeon 09/14/2018

Kind and friendly staff, made this experience very easy for me

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Toyota Yaris

byManduon 09/14/2018

Timely, quality, snacks and Wi-Fi

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service as Usual... even as a last minute drop in at 6pm.

byDavidEon 09/14/2018

I stopped by, at 6pm, to have a tire fixed. It had a nail in it. I asked if it was possible to also do the 10K service while I was there. They completed everything in an hour while I had a cup of free coffee and browsed the showroom floor. Great service as usual.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service team

byRoberton 09/14/2018

Donuts, Hot chocolate and Oh yes, The service department Technicians are very knowledgeable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change

byMarciaon 09/14/2018

Employees helpful and informative on my vehicle

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service appointment

byGaryon 09/07/2018

on time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Well Done

byVicon 09/07/2018

Exceptional Service agent . Very customer focused.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Thank you

byMengion 09/04/2018

The courteous approach towards service of Toyota Care manager.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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