Fitzgeralds Gaithersburg Hyundai

by Roger on 02/06/2021

The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.

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by Mani on 01/19/2018

I have been doing business with fitz for over 12 years. I used to waste time at the other dealers and thinking i was winning till i purchased my first vehicle at Fitz back in 2003.Always 3 hours or less and you are out of the door.Best Protection plan and the best price without haggling. Just like Mr Fitz say. There is just no better way to buy a car.

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by Usmanazhar on 11/13/2017

Hassle free and best price. BO COX is an awesome salesman serving fitzmall Hyundai in Gaithersburg.He was very knowledgeable and professional. After this experience I won’t consider buying from elsewhere

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by vsmith1001 on 07/17/2017

Loved my 2011 Hyundai Elantra Touring for a 2017 Elantra Sedan and got a great deal...and the car is amazing with electronic everything you can imagine. OK, I'm old and "new" stuff is exciting, but it really makes the difference. Chose Fitzgerald's Lake Forest for their exceptional Service Dept., too. They took very, very good care of my old car and I keep my Service adviser. Win-Win!

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by sams34 on 08/21/2014

I recently purchased a car from Fitz Lakeforest and it was a great experience from start to finish. My salesman Brian R was very knowledgeable and nice. I would highly recommend Fitzgerald Lakeforest Subaru!!

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by steve0716 on 07/20/2014

I hadn't bought a car in 8 years but was glad I chose to return to Fitzgerald's Hyundai. I focused on a couple of local makes and dealers. The staff at both were friendly and knowledgeable. But it was so much more comfortable at Fitzgerald's, with their no pressure philosophy. I knew what the price of the car would be. There was no anxiety playing "let's make a deal" as with other dealers. And a got a great discounted prices on a wonderful vehicle. Upgrading 8 years in car technology was and easy, exciting and very rewarding experience at Fitzgerald's Hyundai.

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by Haris36 on 04/19/2014

I had a great experience with them. They were honest in telling me all the details and explained the terms and pros & cons of the car honestly. The sales guy who I worked with (JOHN D) was really friendly and tried to get me the best deal possible. Happy so far and I hope the future brings the same : )

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by USMunk on 10/18/2013

This was the best car buying experience I’ve ever had. I recently suffered a car fire which totalled my former vehicle after 268,000 miles. I needed a new car that was affordable, durable, and got great gas mileage - (I have a 110 mile daily commute) and the Hyundai Elantra sold me on it's quality and styling. I chose Fitzgerald for four reasons: They were recommended to me by my best friend, who has purchased four Hyundais from them. They were also recommended to me by my landlady - who’s a nun - and said they were the most wonderful people! I shopped around and even used my insurance company's car buying service, and Fitzgerald's posted webprice beat all the others. And finally, I was very impressed with their website. I researched some vehicles on the website, which I found to be extremely easy to use and full of valuable and helpful information to narrow my choices down to exactly the cost and options that I was interested in. I filled out the credit application online, mentioned my recommended sales person, and she contacted me the very next day, which was a Saturday, to let me know that the financing was approved. I live near the PA line north of Baltimore, but work in Bethesda, so I visited the showroom in Gaithersburg on Monday and completed the sale that evening. I want to express my appreciation for Maria F., who handled the sale and was top notch: Friendly, helpful, concerned about me and what I wanted and needed, offering alternatives without being pushy, respectful of my decisions - open and honest, and just a delight to work with. I also want to express my gratitude for Renda in the finance office. She was also very friendly and made the whole process easy to understand. Fitzgerald has great value in their extended warrantee and service options, which she presented - again in a very open, low pressure manner and allowed me to make the choices which were right for me and my budget. Finally, I want to say that I was very impressed with the delivery of the vehicle. I couldn’t take possession on Monday for logistical reasons, and the car was delivered down to my work at Bethesda by Maria on Wednesday at my request. Thank you so much!

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by wtyiese on 08/01/2013

After a very disappointing ordeal from Massey Hyundai in Hagerstown this was a nice refreshing experience. I not only got the car I wanted for a good deal I got the best service I've ever received at a dealership. Our sales rep John D. was fantastic and the GM Daniel R. took care of us. I would highly recommend them if you are looking for a car with great customer service!!!!

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by cuckold on 07/31/2012

This was the best car buying experience I have had. The sales team was extremely curteous and professional. They were outstanding.

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by paul241 on 07/14/2012

Watch out if you get your current vehicle appraised for a trade-in ... if you don't agree to go along with their manipulation of the agreed upon written deal for their new car, they will steal items off your existing car. I eventually got top mngmnt to reimburse me for the stolen items, but talk about sleazy sales tactics. And whatever you do, don't let them pressure you into signing the title until ALL other details are worked out to the nth degree. A 300lb+ manager went to grab for the signed title of the existing vehicle like it was a bag of cookies after they increased the sales price of the new car. Fortunately, I was faster! Should have called the cops on [non-permissible content removed]...

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by aaa22 on 02/25/2012

When buying or leasing a car you are essentially entering a long term relationship with the dealer. Before buying from Fitzgerald, consider the following. Fitzgerald Hyundai in Rockville and Gaithersburg refused to sell me a car because I said I would write a review about my experience. They also threatened me with their lawyers if I wrote a negative review. I couldn't believe what I was hearing and to me it seemed very much like discrimination. Now ask yourself, is this the type of company you want to enter into a relationship with? Do yourself a favor and don't waste your time with these guys who are absolutely indifferent about their customers.

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by cindyloohoo on 02/25/2012

My husband and I have purchased two vehicles in the past 18 months from Fitzgerald Hyundai, and both of our experiences have been wonderful. First of all, Fitzgerald has the most user-friendly, detailed website I have ever seen. It is so easy to narrow your search to include only the vehicles you are interested in, and each vehicle entry is loaded with all the information necessary to help it's users understand the vehicles they research. The other wonderful componant of the website is that there is full vehicle disclosure. The msrp, invoice, internet price, and value price are all clearly listed, along with all standard and optional equipment, tech specs, fuel ecomony, and other helpful features of each vehicle. Once we chose the vehicle we were interested in, we called our saleslady, Maria Fittro, and told her that we would be at the dealership in two hours to to test drive it. When we arrived, the vehicle was out front, ready to go. (We can't say enough good things about Maria: She is honest, knowledgable, approachable, competant, and proactive...a great sales person!) When we arrived back at the dealership to complete our purchase, we were further assisted by Mr. Greenspan, the Sales Manager, who made sure that we understood and benefitted from every available incentive and special financing offer available on our vehicle. As well, Mr. Rosenfeld, the General Manager of the dealership, saw to it that we were properly taken care of throughout the entire process. Although my husband and I have had wonderful experiences both times we have purchased vehicles from Fitzgerald Auto, perhaps the most impressive part of our experience is that no matter what type of vehicle we have purchased, we have always received the same high standard of professional courtesy and care. (The first vehicle we purchased was a base line 2010 Accent to use as a commuter car. The second vehicle we purchased was a fully loaded 2012 Santa Fe Ltd with all wheel drive.) To us, that high standard of genuine customer care - at every level - is what keeps us coming back to Fitzgerald. Great selection, great prices, great people....Way to go Fitzgerald!

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by rosstelson on 12/26/2011

I made the mistake of attempting to purchase a 2012 Genesis from another dealer (College Park Hyundai) because they promised to substantially beat the Fitzgerald Lake Forest Hyundai price. BIG MISTAKE! Unlike the other dealer, Fitzgerald Lake Forest honored their advertised price without misrepresentation, without tacking on inappropriate additional costs, etc. It was a pleasure to work with Fitzgerald Lake Forest.

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by pshafer on 03/12/2008

I bought a 2008 Hyundai Elantra GLS automatic with popular equipment package from this dealer for $13911 including $1500 rebate. At the time they guaranteed me that I would not find a better price anywhere else or they would refund me 100% of the difference plus give me 50% of the difference in parts and service. Well, two days later I found two dealers who beat their price by at least $300. I drove in and spoke with the general manager and showed him verifiable proof that two other dealers beat his price on the exact same car, but he would not honor the guarantee unless I brought in a signed purchase order. I tried to plea with him that there is no way any dealership is going to give me one, especially since I had already bought the car (and he knows it too), so there is really no way for a customer to make them honor their guarantee. In short, I'm happy with the car, but I feel like I was taken advantage of because they are refusing to honor the guarantee that I was given when I signed the purchase contract.

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