Fitzgerald Subaru of Gaithersburg

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
11:00 AM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Fitzgerald Subaru of Gaithersburg

4.6
Overall Rating
(11)
Recommend: Yes (10) No (1)
Write a review: Sales | Service
sales Rating

Great Purchase

byafang1wrxon 11/30/2017

Great customer service Michale DeJesus our sales consultant was very helpful, when we couldn’t find a WRX with the CVT in the color we wanted, he suggested we build it on line then order it. He told us that we would still get the Fitzgerald price if we ordered it and we did. We picked up the car last Saturday after Thanksgiving it is great we are very happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

30 Reviews
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sales Rating

Great Purchase

byafang1wrxon 11/30/2017

Great customer service Michale DeJesus our sales consultant was very helpful, when we couldn’t find a WRX with the CVT in the color we wanted, he suggested we build it on line then order it. He told us that we would still get the Fitzgerald price if we ordered it and we did. We picked up the car last Saturday after Thanksgiving it is great we are very happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

2015 Impreza 30 month Service

byksu0005on 11/13/2017

I waited for the car. Work was done quickly. Had the wiper blades replaced. They had a 3 year warranty and were replaced for free. Very happy with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best Subaru Dealership!

byDerbaderbon 09/02/2017

Highly recommend this dealership for your Subaru purchase! Andrew was very helpful and communicative throughout the entire process. I did not feel like they were trying to sell me anything, more like they wanted to provide me with what I wanted and needed and nothing more.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Great service, great value!

byalgreeneron 08/26/2017

Bill Sherrill helped me find the perfect car for me! He took the time to explain all the bells and whistles in each model I was interested in and never tried to pressure me into buying something I didn't want. I was able to test drive several cars and was able to purchase the one I wanted that same day. Moreover, everyone there stayed well after closing to ensure I was pleased with my purchase. I couldn't be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Highly recommended!

byUjhtkbron 06/26/2017

Mr. Tony O’Brien is very professional. He was very friendly and supportive. He helped me make the proper and informed decision in regards to picking a model by patiently explaining features of each model and helping me figure out which one was right for my specific needs. Tony is very knowledgeable about the different models and technology of Subaru cars. Tony also helped me trade in my Toyota Camry.  I am very appreciate of all his help and support.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

The "Fitz Way" is true

byServanton 06/13/2017

I didn't haggle at all! The first day I walked in they gave a print out of the vehicle I was interested in, with the price on it. That price was below the invoice and $300 less than what I could get through Costco auto program which I ended up paying. Everyone was patient and friendly, especially the salesman, Bik.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A Grest Place to Purchase a Vehiclr

byMichaelR12on 06/10/2017

Car buying always was a hassle, but Fitzgerald's no haggle pricing policy made the purchase of our new Subaru Forster easy and efficient. Pricing on the vehicle was the best in the area. Our Sales Consultant was exteremely knowledge about the vehicle's features, patiently answered all of my questions, and demonstrated excellent customer service. I would not hesitate to recommend Fitzgerald for an excellent car buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase of Forester

byZXCVBNMon 03/08/2017

We had Bikash (Bik) Shrestha for our sales contact and he did an excellent job. I would recommend him highly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Dishonest

byImSoMadon 12/15/2016

First you need to know that a majority of the 5 star reviews on this site are submitted by employees of the dealership. Secondly when I bought my first car from this dealer I had to repeatedly deny 'gap' coverage. Not only does my current insurance cover it but it's also something I did not care to have. After declining it several times and it was time to start signing I noticed 'gap' coverage was on the list of charges. The finance managers excuse was she thought I was just joking about not wanting it. I have never felt like someone was trying to cheat me more than at that moment. I wish I had canceled the sale and went to a different dealer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Reliable and efficient service

bySubbu75on 12/09/2016

Two cars. 10 years. Imagine the number of service runs to Fitzgerald Subaru/Hyundai of Gaithersburg. Efficient, polite and professional service providers. Folks who know what they are doing. Keep you informed and price is fair. Highly recommend!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought A Subaru Impreza

bykabbey15on 08/05/2016

I had an overall good experience in purchasing my Subaru Impreza at the Fitzgerald Subaru dealership in Gaithersburg. The Sales Consultant, Tony O'Brien, prepared for my visit by having the particular vehicle I wanted to purchase ready for a test drive prior to my arrival. Mr. O'Brien was also prepared with all my necessary paperwork prior to my arrival on the day I purchased my Impreza. Likewise, the entire Sales Team at the dealership was both welcoming and accommodating as led by the Sales Manager, Kenny Booth. I would highly recommend the Fitzgerald Subaru dealership to a friend.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Dishonest Sales Manager

byricuson 01/22/2016

I wanted to purchase a new Forester and everything seemed fine until we discussed my trade. He stated that he "felt" my trade was not as valuable as CarMax, and other sites indicated. He gave no other reason other than it's how he felt. Luckily his feelings were not universal and I got a better deal at another dealer. Since when did your value of your car become a feeling and not a documented fact? I have used their service in the past and had problems there too. My experience was disappointing but I got over it. I will not be thinking about them as a dealer in the future

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

The FitzWay is the way to go!

bypulse5on 03/10/2015

From the first time I walked into the dealership to the time I took delivery of the car, the exchanges were warm and professional. Daniel McCarthy, the Sales Consultant is competent and easy to work with. He answered all my questions patiently and sent prompt responses to my email queries. Gila provided a comprehensive review of all the options and accessories. Renda is a financial and math whiz and handled all the paperwork with total ease. Kenny Booth and Kevin Engle were friendly and supportive of their team. Overall, it was a satisfactory experience and I am pleased to recommend this dealership. RC

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy Customer

byhksnowon 08/06/2014

I posted a review here few days ago since I was very angry after I bought the car. However, I received a call on Monday afternoon from the sales manager, Jamie S, he explained although the gray car was posted to the website, it was not physical in the store... When he said he offered a good deal to me, which was exchanged the silver car I bought to the just delivered gray one. I can't believe what I have heard at that time. Now, I am happy when driving my Subaru Forester. Thank you James, he tried his best to make his customers happy after buying cars from his store. And, I also thank David M\, he is a great sales. I will recommend him to my friend when they plan to buy Subaru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Cheating

byHksnowon 08/03/2014

I bought a new forester yesterday 8/2. I want a gray color but was told the last one they have was sold on Friday. The sales told me he could ask other dealer to ship the car to the store but I could not get any discount. Or I could get some discount if I picked the color the store have. So, I chose to pick another color and get the discount. However, I checked the store's website today 8/3/14 and found the store have the gray color forester. I called to the store and was told the gray forester was delivered to the store on Saturday. I was so mad since the sales and the store manager cheated me at the beginning. And, the car I got was so noisy when driving today but the sales told me that's normal. Really angry and disappointed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

excellent buying experience

bylarainebon 07/01/2014

I did a lot of research and finally decided (after much angst) to get a used Subaru Outback, so I went on cars.com and edmunds etc. and starting asking for quotes. The closest dealer to me acted as though it was not a priority to find the car I was interested in, so I pursued some other dealers. Tony at Fitzgerald was the first to call me and even pointed out the interesting fact that dealer fees are less in MD than in VA. (I googled it, and he was right.) He understood what I was interested in and said he would make sure the car was on the lot as well as other similar cars, since I was going to drive an hour to get to the dealer. When I finally decided on the car I liked (a new one, just slightly more expensive than the used one I was looking at), he was very helpful and even matched a lower price when I found a similar car on the website with a lower price. No haggle is right. The only thing I hate about buying cars is how long it takes. Still, this was about as good as it can get.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought a creampuff from Fitz

byastrolon 06/03/2014

Update 6/4/14: Received my 7/100 warranty paperwork today from Subaru with the wrong deductible amount. Came in at $100 and should have been $0 as agreed when we signed on the dotted line. I suspect this is something that simply fell through the cracks at sale so I addressed the issue with Fitz Subaru and await their response. Will update again when I hear from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent service!

bysimms65on 04/22/2014

I requested many price quotes online when I was shopping for my new WRX, and Fitzgerald Gaithersburg was the only dealership that actually took the time to call me as opposed to only send me an email in reply. Beyond that, they were friendly, offered me excellent terms and a buying experience that was excellent overall. I would definitely recommend the sales team to anyone I know.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Customer Service

bypatricia60on 04/03/2014

I experienced excellent customer service. I notified my sales associate that the sd card was not in my brand new car, he said it was kept locked and he made sure it was overnighted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

all the major things were OK........

byfried003on 03/08/2014

but some of the minor things in the purchase could/should have gone better. In the end it all worked-out. First & foremost - the vehicle itself was fine. It was delivered with the add-ons I ordered & was clean & scratch-free. I was content with the $$ I received for my trade-in. I know I could have sold it myself for more, but this way it saved me the hassle & time involved. Finally, I received the paperwork I needed to register the vehicle myself in a timely manner. The DMV had no issues with what they sent. All I had to do was fill a form. As for the price - I was also content. Since there were so few available in the style/color I wanted, there was nothing to compare to. I saved about 5.5% off the sticker price (factoring-in the $199 "processing" fee). As for what didn't go right (initially) as it ought to have - 1) I was given a wrong Owner's Manual; 2) I was not given the paperwork & customer care kit for the protection package I had applied; 3) I was called about having been given an extra luggage area cover & was told that I might need to send back the one I had, even though it's standard equipment on my model; and 4) I had asked the Subaru F&I guy to look into a refund of the remaining extended warranty on my trade-in. I had poked my head in his cubicle because he opted not to meet with me during the purchase transaction. Anyway, he wrote my name & number on a sticky note and indicated he'd get back to me with the information. Two months later I'm still awaiting that call. Eventually, it all worked out. The salesman took care of #1, #2 & #3 above in a timely-as-possible manner, and I found a different means to account for #4. In the overall transaction - the lesser things matter as do the major things, just not quite as much. I got the car I wanted at a price I was comfortable with. And given that I didn't have many (or any) other realistic options for getting that vehicle at that time, I'm satisfied overall with the experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I Can't Stop Smiling

bykbradleyon 02/14/2014

Absolutely stellar customer service and sales from Kevin. He is an absolute professional, happily worked with me and my Wife and it was seriously the most effortless, painless, outstanding transaction that I've ever had when buying a car. No joke!! No haggling, no back and forth, just pure delightful respect and absolutely no pressure whatsoever! I absolutely stand by Kevin, Mike, and Fitzgerald Subaru for their spectacular service that they provided and working with me to give me the best deal. If you're in the market for a Subaru, see Kevin and nothing bad will happen to you. It has been about 48 hours since my purchase, and "I can't stop smiling". K. Bradley

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

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