Tate Chrysler Jeep Dodge Ram Frederick

Today 08:30 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Tate Chrysler Jeep Dodge Ram Frederick

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Easy to Deal With

byIcesacman38on 03/11/2017

Can't say a bad thing about Tate Frederick. The salesman wasn't pushy, the managers were friendly, and we got a good deal. Wouldn't hesitate to buy from there again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
10 Reviews
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sales Rating

Easy to Deal With

byIcesacman38on 03/11/2017

Can't say a bad thing about Tate Frederick. The salesman wasn't pushy, the managers were friendly, and we got a good deal. Wouldn't hesitate to buy from there again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

terrible dealer

byYWAQRQ02on 05/26/2016

My wife and I visited Tate Chrysler Jeep Dodge Frederick Maryland dealership on April 22, 2016 and purchased a brand new 2015 Jeep Grand Cherokee Limited. The purchase process went relatively smooth. Unfortunately, at the delivery, we only received one (1) key. At the time of showing us the owner's manual and vehicle registration, our sales representative Mr. John Hubbard handed over only one key to me and told us that the technician who is working on cleaning the vehicle has the other key. Ten minutes later, the technician came over and asked Mr. John Hubbard where the key is. Mr. John Hubbard took the key from my hand and went with the technician to pull the car over in front of the show room for delivery. I asked Mr. Hubbard where the second key fob is and he has no answer. Mr. John Hubbard promised me to look for the missing key and get back to me later on the same day. However, he never did. We have been trying to reach him since then via multiple phone calls and emails everyday with no response. My wife was able to speak with John once but got hung up. We called and emailed the dealership's general manager Mr. Shawn Frick and left a couple of voicemail message and have yet to hear back from him. It is to our surprise that the attitude and response changed drastically right after we drove off the lot. The missing key is not only an inconvenience; it also poses risk to my brand new vehicle and my family. Knowing somewhere out there someone has a key to my car is a very uncomfortable feeling. A month has past and this issue remains unresolved. Now the dealership is claiming they gave 2 keys to us and we are calling them wanting to have the 3rd key. This is completely false. I am deeply troubled by the fact that the dealership is willing to lie to cover up their mistake and not owning up to it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Their negligence almost killed me and my family

byRollmanon 03/05/2016

This dealerships negligence almost killed me and my family. I bought a used, lifted 2014 Wrangler Unlimited in August. Third day after having the Jeep, my family and I drove to Hagerstown. We didnt make it considering the left rear wheel came off at 65 mph on the highway. The Jeep was towed back to the dealership and they reluctantly replaced the wheel, tire and bolts after accusing me of messing with it. After a week I got the Jeep back. I have always had some shimmy in higher speeds, I figured it was cause I was driving a lifted box on big tires. I got the oil changed for the first time at Jiffy Lube because it was a pain to get an oil change scheduled with Tate. In January I prescheduled my first oil change and tire rotation, since i was supposed to get the first two years of regular maintenance with the vehicle purchase. I took the Jeep out and drove it 30 miles and brought it back due to an extreme wobble. I asked them to make sure the front tires were balanced. 15 minutes later the guy comes back and said the tires are balanced and they could not find any safety issue with the vehicle. He then proceeded to say i had some cupping on the oversized tires and to let it break in for a couple of hundred miles. 300 miles later I got fed up and took it to Pep Boys and asked them to balance the front tires. They pulled off the driver front tire (the one Tate originally replaced) and it was 20oz out. The guy said 5oz out you will notice a wobble. The poor guy in the Pep Boys shop spent 30 minutes balancing it. No wonder Tate didnt want to do their job right. After Pep Boys fixed Tates mess, the Jeep drives great on the highway at higher speeds. I left a message with the Tate GM, explaining my displeasure and disgust in the exhibited incompetence of Tate. I then went in today in an effort to get reimbursed for the balancing fee i was charged by Pep Boys. I spoke to the service manager who conveniently could find no record of me asking for my tires to be balanced. I pointed out the guy who told me it was balanced and the manager called him in to question him. The kid lied, [non-permissible content removed]. I then told the service manager that we should severe our relationship because I felt Tate could not effectively or safely service my vehicle. I would now like the value of my guaranteed two years of service. I asked for the GM. This little fellow comes in in an oversized clown suit and proceeds to rant about how they shouldnt have replaced the wheel and tire and that MD State Inspection didnt require them to check it and I wasnt getting anything from Tate.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Outstanding Customer Service

byCargeek1975on 04/04/2014

I recently purchased a Jeep from Tate and everyone was fantastic. The salesperson was wonderful and the financing process was very easy. It was a pleasure dealing with everyone in the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Don't ever go to Tate Used cars. Shady financing department.

bycarbuyer2023on 03/30/2014

This was the worst experience I've ever had in buying a car. Do not go to Tate in Frederick, MD. I have a 700 credit score, with little debt, and a good income. I have a vehicle that CARMAX had guaranteed a trade-in value of $14000 one hour earlier. It's paid off. I had my heart set on a Jeep at the used car lot at Tate in Frederick, MD. The salesman was nice, not pushing, and just about perfect. So, thank you for that. When I got to the financing part, the finance manager did several things that were just awful: 1. He refused to let me see my credit report. 2. He refused to quote me any financing other than 72 months. I was looking for 60 months and have no issues making any payment. He tried to explain away saying, "You can just pay it off earlier then." In any loan, the interest charges are paid heavily in the beginning of the loan. A 72 month loan has far more interest to pay up. 3. He only offered me a 4.9 interest rate, which is ridiculous (since the average is hovering around 3). 4. He offered my $12000 on my $14000 certified trade-in. 5. After coming up $500 dollars on my trade in, the manager said that the offer was "only good for the next ten minutes." 6. He wouldn't come down on the price of the Jeep. It's America. We are supposed to haggle. 7. The finance manager and the sales manager yelled at each other several times. It was so bad I had to leave the room twice. The finance manager stated to me "I made a bad deal earlier, so I have to make up for it now." 8. While my salesman was out looking at my car, I asked the closest rep (who was just standing around) if I could have the keys to the Jeep I was interested in - just to go sit in what I thought would be my new car. The closest rep turned out to be the manager. Instead of just giving me the keys, he called in my salesman from what he was doing outside, to walk the five feet inside and hand me the keys off the key board. It was a jerk move. 9. The sales manager and the appraiser both smoked while they looked at my car. 10. The sales manager was about the rudest person I've every had the displeasure of meeting. While the used car sales department of Tate Jeep in Frederick was exemplary, the finance department and the sales manager was atrocious. They were obviously trying to screw me over with the 72 month financing, my trade in value, and the interest rate. I don't mind dealerships making money. They were squeezing me for every single dime - and being very shady about it. I'm a service member living in Frederick. I loathe someone trying to take advantage of my good nature. This was the worst almost car buying experience of my life. DO NOT GO TO TATE!!! They will [non-permissible content removed].

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

I don't know how they stay in business

byddb01on 02/24/2014

I found the vehicle I wanted on Auto Trader and drove a distance. Before leaving, the salesman assured me they'd deal with me on price...they'd come down a little. They didn't. The finance guy was unbelievably rude, didn't say hello or goodbye...no human interaction at all. I think he was upset because I had secured my own financing with my credit union. There's actually a longer story my credit union people could tell dealing with these people. I've bought a lot of cars - I've been around awhile. This was the worst buying experience I've ever had. I don't know how they stay in business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

never again

byneveragain56on 03/26/2013

The sales rep told me that they had just changed the oil in my `06 Scion XA, but could not get the check engine light to go off. It turns out that the car`s oil was overfilled. Did the "mechanic" not read the capacities information listed in the manual? Upon paying for the vehicle in full and receiving my title, I was again surprised to find that there was a lien holder listed on the title! I am sure glad that these "professionals" are working in auto sales and not in surgery!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Tate Service

bypmahoneyon 01/21/2012

What a great service department!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tate Auto

bypmahoneyon 01/21/2012

Having purchased many a car from dealerships and private parties over the years it is so nice to find a truly "family like" atmosphere at Tate. I was helped with my purchase of a used dodge minivan by a very nice, well informed salesperson and found every aspect of this dealership including the servicing of the car to be excellent. I would highly recommend these folks to anyone looking for a car..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fraudulent/deceitful or woefully incompetent... not sure which.

byjustbill2on 12/10/2007

At the end of the month of June, 2007 our 1999 Chrysler LHS sedan’s “check engine” light turned on and the speedometer was not functioning, so we took the car to Tate Chrysler in Frederick, MD for service. We were told that the car was mechanically sound and that nothing severe was wrong with the car, but it required almost $2000 in “routine” maintenance. Since the vehicle is older and has high mileage, we declined the service because of the high dollar amount involved. I figured it was time to start shopping for a new car, and that's a lot of money to put down in "routine maintenance." After sleeping on it overnight however, we contacted the service department again and stated we were really hoping to avoid buying a new car until 2008. We wanted to discuss what was necessary to keep the car in proper running condition for another ten months. We were assured that our car was not suffering from any issues other than needing routine maintenance, and it should have no problem functioning for another ten months . We talked about what services were really required in the short term and got the amount of service required down to $1200 instead. According to the service department, the only work that was required to keep the vehicle safe and road worthy was 1)lube, oil/filter change 2)coolant system flush 3)basic tune-up 4)timing belt. The service department then took about three weeks to complete the “routine” maintenance on the car. When we called to find out when we could expect the car, we were told they discovered a “bad module” that was the reason the check engine light had come on in the first place, and it would cost an additional $450 to fix that as well. Once that work was done, we were told we could pick up the car. On July 23, 2007 we went to pick up our car, paid for the work and were presented with the keys to our vehicle and told all work was completed. When we got into our car to leave, the check engine light was no longer on, but the car could not stay running for more than three seconds, not enough time to even get the car in gear. So, having already paid for the service, the car was unable to function and was in fact operating worse now than when we brought it to the dealership in the first place. They began working on the car again. After a few more weeks, we are told the car is now ready to be picked up. It is driven about four miles from the dealership to our home. It is then driven the next day, and the engine cuts out and gets stuck on the side of the road. The car is towed back to the service department at the dealership. The service department begins trying to figure out why the car is now in worse shape than before they started working on it. Weeks and weeks pass, and finally a car salesman called from the dealership attempting to sell us a car since ours had been in the shop so long. When I told them that I had reservations about purchasing a car from a dealership that was having such trouble repairing my existing car, and that I was less than thrilled in how long it was taking, or the fact that I was assured I wasn’t throwing money away by doing these repairs, I was then called by the service manager who was upset with me for not being thrilled with the level of service we had received even though I still had no idea when, if ever our car would be repaired. Finally, on October 10, 2007 I was told that our car was finally ready. When we arrived to pick up the vehicle the service department had closed for the day but the keys were available with the cashier. When we started the car up, we were shocked and dismayed to discover that the check engine light was on and the speedometer was not functioning… the very reasons we brought the car into the shop in the first place. In addition, the condition of the vehicle was appalling. The contents of the center console and glove box had been dumped in the front passenger seat and floor with no regard to our personal bel

  • Recommend this dealer? No
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