buyers beware fraudulent fees
do not go there or even call them they charge you fraudulent fees for so called md inspection of almost ($3000)to cover so called any repairs associated with the sale of your vehicle.Md mandates $300 across the board. please read other reviews on differnt vehicle search sites don't believe any good ones in todays world people that are friends and family are asked to put good reviews on review sites to keep ratings numbers up.while i was there a customer came with an issue on a vehicle and was quickly usserd out an of premisses with no help at all.somehow he manage to throw the key fob back threw door ut went over my head when i found it it still had dealer id tag on it.salesman tell you what you want to hear just to get your money. when you do committ to a deal they get your key just to try and keep your there if you decide not to buy.somehow i got everything i had given and got out if there on my way home and the rest of the day i got somewhere around 50 calls and text from them some back to back in the end i made an offer witch i knew they wouldn't except.there [non-permissible content removed] please stay away i keeping thhs as clean as possible so it post
You Will Pay $2200 Over Web List Price
Because she read some bad reviews, my wife called before I made the 90 minute drive, to directly ask what fees there were in addition to the price listed on the web for the used Sienna I was going to look at. She was only told about the documentation fees, which were normal. It wasn't until I was at the sales desk after the test drive that I was told about the $500 'destination/ delivery' fee and the $1700 'reconditioning' fee, that they charge in addition to the price listed on the web. What a waste of time! (by the way, whatever reconditioning they did to the Sienna I looked at wasn't enough to fix the tire pressure indicator (on during test drive), the left rear light (not on during test drive), or the cigarette lighter / power tap.
Not as advertised
They refused to sell the car at the on line advertised price. They tried to add $1975 for a Maryland State inspection and $400 for transportation in addition to the price stated in Edmunds.com. After agreeing to pay the no haggle price plus $596 for fees and tags and Maryland State Taxes they refused to sell the car. That is not honest. We aware.
Scheduled a test drive and showed up the next day to drive a car. Waited 45 minutes until "Brent" (sales manager) asked me "what I needed" I reminded him of my "scheduled appointment" to test drive a specific car. He told me I couldn't drive the car until we discussed "numbers". I asked him if he really wanted me to "buy" the car or agree to numbers "before" I test drive the car. I asked if he really wanted to sell the car, he responded that he would "sell the car but only on his terms". He then walked away and another "salesman" approached and begin to tell me how he just got out of prison 3 days ago and he was grateful for the job but there was some shady stuff going on there. Brent then handed us some paperwork with "numbers". The starting price was over $3000 dollars higher than advertised here and on their website. Now they do have a disclaimer stating price listed excludes X Y and Z. However all the exclusions were met, they are literally falsely advertising the car. The car had factory MB rims but they came back and said they could lower the price a little if they put older used MB rims on it. They wanted to take the factory(Not aftermarket)rims off and keep them giving me some older small rims that looked old and beat up. So the price listed here is fake. It is literally false advertising. The newly paroled salesman said they "list those prices just to get people in the door". I didn't even haggle. I was willing to buy for their price on their website. This is the 1st time I went to buy a car and the dealer negotiated "up" vs down. Don't waste your time. They are [non-permissible content removed]. They've had certain cars for years. I told the local BMW dealer I was going there to see a car and they literally laughed at me. They laughed and said "see ya when you get back". I feel like I need a shower. These people acted like they were selling stolen cars or running drugs. Not sure how they get away with false advertising. It really is despicable. If they called me and said come back and we'll give you 5 grand off the car I wouldn't go back and give them my money. There is a reason they don't sell on Ebay. They would have the most negative feedback in the history of feedback. Beware Beware Beware. Don't waste your time.
Not a customer friendly experience
On Nov 4th, I was basically thrown out of the showroom for wanting to test drive the 2015 Q70 by Eric and his manager. I share this as a lessons learned to improve your customer relationship management, or you're not going to be around long. Earlier in the week, Monday Oct 31st, I met Eric at the dealer after chatting on the phone about the Q70. After seeing the vehicle, it was suggested that I call in advance to make arrangements, so the car could be taken off the show room floor. I did just that on Friday the 4th. Upon arrival, I was sat down to negotiate a price and agree to it, before going near the car for the arranged test drive. In addition, I was mislead by the internet price, the advertised price on the vehicle, and the price shared by Eric, which was $3k more. After suggesting to Eric that I'd gladly consider discussing price, after a test drive... he went and chatted with his manager. Upon return, he shook my hand and said have a nice day. Needless to say, this experience was rather entertaining, in that this dealership was very unprofessional, did not put the customer first, and demonstrated a clear disregard for business fundamentals. Yep... this third class organization lost a motivated cash buyer who's been driving Infinities for the last decade. Later that day I patronized a true professional car dealership and was extremely satisfied! I offer this non-buying experience to the management and future customers as an example of my experience at the Auto Showcase in Fallston. First and last time I attempt to shop at a "non-reputable" car dealer. Enjoy!
DO NOT BUY ANY CAR FROM THESE PEOPLE
I recently purchased a Jeep Wrangler 2009 on the 7th of July at Auto Showcase of Bel Air. After haggling back and forth, I was convinced to buy the Jeep with 70,000 miles when I insisted on getting an extended warranty for one year, good thing! Within 48 hours of driving the car off the lot, I took it to the Jones Junction Jeep Dealership to check for any recalls that may or may not have been taken care of. The mechanics there informed me after inspecting my car that my rotors were completely rusted and needed to be replaced. I was confused by this because the one thing I did know was that brakes are definitely part of the Maryland State Inspection guidelines. I was so flummoxed, that the mechanic took me into the garage area where he showed me the rust by flicking pieces off with a pen. He gave me a comparison by showing me a nearby vehicle's rotors to show me what they should look like. Mechanics there also were adamant that there was NO WAY my vehicle should have passed inspection with the rotors in that condition. The mechanic advised me to take it back to where I bought it and insist the brakes/rotors be replaced and if they did not do so, to report to the state police about the fraudulent inspection. On Monday morning, July 11th I returned to Auto Showcase of Bel Air and spoke to Mike. Mike implied that the Jeep dealership was trying to make a sale and that the brakes were just fine. He continued to tell me he drove it on demo several days and knows himself there is nothing wrong from his own experience. I insisted and had to threaten to take to State Police before he would relent and get his service people to at least look at my vehicle. Obviously, the rotors were found to be illegal by MSI (Maryland State Inspection) standards because they were replaced at Auto Showcase's expense. On Thursday, July 14th I found myself stranded for almost 2 hours during one of the hottest days of the summer on I-95 South Baltimore after having one of my tires blow out. I was told by the tow truck driver I had to call and by the tire people I had to purchase new tires from that my tire had been dry rotted. You may be asking, why was I towed for a flat tire? I was towed because Auto Showcase of Bel Air failed to give me the key/device that unlocked the spare tire to allow me to change my flat. I had to purchase two tires and I haven't even had the car one week. Prior to my blowout on July 14th, because of my rotor experience, I had a objective car repair inspect at my cost of $70. They informed me that my U-Joint was bad on the left axle and that I needed to take it to the dealership which I did on July 15th. I was informed once again at Jones Junction Jeep Dealership that both my left and right axle needed to be replaced along with both U-Joints. It is my understanding that after my conversation with all these mechanics that U-Joints are part of MSI which was confirmed by the Jones mechanic. I was informed replacing all these items would be $961. Luckily, I had insisted on an extended warranty on my vehicle. Even so, I am now paying a $200 deductible in order to get my car in safe running order. I have had it for a total of 8 days. This should not be acceptable under any circumstances. After paying a $200 deductible, I STILL was hearing and feeling the engine type dragging as though the engine was having trouble accelerating resulting in a kind of grinding noise. Horrible! Now, on top of everything, the mild squeaking noise I heard every once in awhile was now every single bump I hit in the road, where I couldnt drive without music and had to keep the windows up, which is ridiculous when its meant for windows and top down and bumps, rocks, off-roading etc. It is a JEEP! In between all of this, if my car was running or driving for a long period of time like 45 min+ the buttons on dash would get extremely hot and the floor would be hot to the touch as well. After getting last repairs made, I had put too much into a car for only having it for 11 days. I consulted a lemon law attorney who advised me to get another state inspection. Of course, now that I fixed everything it passed leaving me with less of a case in the eyes of the court. Throughout this ordeal, as you might imagine, I have been complaining to friends and co-workers. Unfortunately, it is now coming to my attention that Auto Showcase of Bel Air is well-known in the area to have a dubious reputation for fraudulent acts in their car sales. At this point was extremely upset because I felt as though I had no control over the situation at hand. After calming down I had to consider what my realistic choices were. A) Drive the car with the one year warranty I begged for and hope for the best. B) Voluntarily turn in the car and ruin my credit C) Trade the car in and hope for a good deal on another car. I chose C. I went to a reputable Honda Dealership in my area and asked what they could do for me knowing that I was going to be upside down as I have not made a payment yet. I explained I just got the car and I did not like it. I did not go into detail about the problems. I had very low expectations of being able to make any kind of deal I could afford. Luckily, they worked quite hard and worked a deal I could afford and feel good about. Spread this story around to your friends and their friends so no one you love or care for has to learn the hard way. Even though I managed to get a decent deal in the end, I will be paying for my mistake for the next 6 years. So word to the wise DO NOT SHOP at AUTO SHOWCASE OF BEL AIR!!!
DO NOT BUY FROM THEM!!! HORRIBLE SERVICE
My husband purchased an F350 pick up from you all back in January of 2015. There were multiple issues, such as the corrosion of the bolts that hold the bed of the truck down, back window is supposed to be automatic and is not working. The radio was also broken and the front passenger mirror was missing a chunk of plastic. All was reported to Armondo before my husband purchased the truck and was stated that it would be fixed. He dropped the truck off a few months after he purchased it to have it fixed. You all had the truck for over a week and nothing was done. I called and spoke with a manager at the corporate office who was no assistance. At this point, more than a year later, I really feel the truck should be fixed by now. I dont understand why it is so hard to do, if it was promised by Armondo it would be fixed. We even tried to contact the Warranty Solutions who told us they will not fix a pre-existing condition.
I am so happy!!!
Yesterday morning, I was ready to settle on a car that I was not happy with at some buy here pay here dealership. I came across an ad for the car I wanted on Auto Showase website and instantly fell in love! I called and spoke with Keith who was nothing short of great over the phone. Great customer service. Great attitude. Everything about him was great. I put in an application for the car... He called me about 20 mins later. I was approved. My dream car was MINE! This was by far the best experience I've ever had. The whole dealership made me feel like part of the family. I appreciate Keith so much for doing all he could to help me! Thank you so much from the bottom of my heart. Great experience. Me and my boyfriend will be back for all future purchases!
This place is a rip off and they are running scam on people. Just bought a 750li and had to force them a repurchase the car and after two weeks of using my gas to get back and forth for a lemon they sold me on my dollar. This service center is a joke. Junk yard service is better. What dealer sells high end car and will only put 20.00 in the tank with a tank on empty...what dealership uses the customer road side assistance to tow in a piece of junk they sold within a week. What dealer allow a customer to risk their life with telling them the tires were low and caused the tps to come on. Later finding out by a tire dealer on my own dollar that all the tps were fine and work but both rims were bent causing air to leak and the dealer tells you to drive it anyway and stop along the way to put air in it but just get here. Also driving the car with the transmission fail safe mode and the check engine light being on. Don't buy this car....they said they will put it back on the lot and have it sold this week. Beware!!!! These people are a JOKE. I put 3k down and was told I would get out the car with no cash or roll over of negative equity and they still stuck me with a 4500k roll over. It's good tho..what goes around comes around and if you know what I know you will find another dealer!!! All I have to say is make Sure you dig deep in the reviews and read carefully. Check the business bureau, case search, attorney general office for complaint. Make sure you exhaust all research resources before buying. I could go on and on with more detail of my problems with the car and the dealership but it will take days to give you all the hell I was put through!!! Just don't buy unless you like being screwed. This business is shady!!! Internet can tell u what U need to know and they won't give the owners names but trust me there is enough out there to read that hopefully you will RUN Misty Stoner
We went to look to trade our newer truck for an older less expensive truck. First off the man who we spoke with on the phone was very rude and unprofessional once we met him. He called his other employees "retards" when talking about them. That should have been our first clue to get out. We test drove the truck. Spoke with the financial lady who wouldn't even look at us as if we weren't good enough to be there. We had our year old son with us who was getting antsy and we had to keep him happy. Basically any time anything was brought up about trading vehicles they had to go back and " Talk to the boss" about it. I think they were just delaying us so we would just say okay to whatever they wanted. They made promises written on paper that were not kept. We had a deal that we would get our wheels and tires back which was another fiasco as to when and where. My husband had to drive the hour there bc they didn't want our truck to leave the lot. It took them 3 hours to exchange tires. No one bothered to speak with my husband while he waited. They promised us the fuel system on our traded truck and after a month of fighting with them; them avoiding our calls. Lying to us about the status of the fuel system we come to find that our truck which we traded in was sold a week ago with the fuel system on it!!! I don't know how this company has lamborginis and expensive vehicles when they are just so horrible. I hope they sell to someone. Screw them over and they sue their ass and lose everything they have. I have never been through such an unprofessional company. And all the people are the same. Like it's their own little car lot cult! How can a company with such bad reports still be in business?
Lies & Broken Promises
We were impressed with the deal we found on a 2009 Mercedes-Benz C300. I called & spoke with salesperson, Anthony who had us drive all the way from central Baltimore to the Bel Air location (40 minutes away) for a test drive. He failed to tell me during the call that we would have to place a deposit before the test drive because its a high-priced, luxury vehicle, even though we had a down payment that would cover 50% of the vehicles listed price, in addition to immaculate credit history. Despite being treated like thieves, we drove up & did some preliminary paperwork before the test drive. We were awed by the Benz quality & fell in love with it. I did notice an intermittent thumping noise in the front passenger side wheel. I figured it was a faulty strut/mount & pointed it out to Anthony. He assured us that all vehicles are inspected/reconditioned & they would fix any issues. After calculating, the cost was ~$4,000 more than the Cars.com price. After haggling with Anthony & the owner (Mike?), we got an ideal price & started paperwork. I noticed the We Owe form said N/A. Anthony shrugged it off saying We dont put those things on there. The shop closed, so they said we could bring it back to get detailed anytime. Anthony didn't have a business card, so he gave me his cell number, to call/text if needed. We heard the thumping noise the next day & I texted Anthony - he said bring the car up so I can see what you are talking about. Even though this was known, I played along just to get it fixed. I went on Friday & sat in the waiting room for 3+ hours while they checked & detailed it (still had scuff s, footprints & dirty sunroof). Service tech, Emmanuel confirmed my suspicions but they were backed up & needed to order parts. I made an appointment with Brian (service manager) for 2 weeks out. We dropped it off the evening prior. Next morning, Brian called asking why it was there I explained what I could recall from two weeks prior. He said he would check & call me back. I waited all day and at 6pm I called him back. He said E was off that day & he couldn't figure it out, so it would have to wait until the next day. Couldnt he call me earlier so I could make transportation arrangements?! What was the point of setting an appointment if he isnt recording the issues?! We just wanted it fixed so we let them hold it for another day. Brian called me the next day saying he had the parts, but it wasnt under warranty, so it would cost us. Until this point, we were led to believe these repairs would be covered since the inspection/reconditioning was missed & no one mentioned this policy before. He couldnt offer more information or a price quote. We hadnt made arrangements to accommodate yet another day without a car, so I told him to forget it. Right after, I texted Anthony about this whole experience and asked for his advice. There has been no word since then. We treated everyone at Auto Showcase with dignity & respect, whether or not they treated us the same (for instance, the stuffy, moody showroom staff). We sent them a certified letter explaining our experience & requested reimbursement for the $1300 repair made at an AUTHORIZED Benz dealer. Of course, no response, yet again... Our experience was tolerable until the dotted line was signed. Its scary that they let people drive off with cars in bad/unsafe condition. So, I say to all shoppers, DO NOT ignore the negative reviews or the F rating from the Better Business Bureau! Ive made it my mission to warn the internet: STAY AWAY FROM AUTO SHOWCASE!
This was by far the most unprofessional experience my husband and I had in looking for a new vehicle. We scheduled an appointment, drove over 90 minutes, and the car wasn't ready when we got to the lot. After a strange meeting with the manager, the person who detailed the car took us for a test drive. He was unable to answer many questions about the car, including the meaning behind a warning light that was on in the dashboard. We were told it was the tire pressure indicator, but my husband knew that symbol was different. They continued to be unable to answer any questions about the car, so we left. On the way home, they called, and seemed genuinely concerned that we had a bad experience. They promised to pull the warning code and contact us with the information, which they did few hours later. As my husband was making arrangements to purchase the car and return the dealership the next day, they "sold the car." We're chalking this up as probably for the best, for if there was anything wrong the car, I have no confidence they would have stood by their word, or the car. It's a shame - they have nice cars on the lot, but zero people skills. Buyer beware.
Unprofessional [non-permissible content removed]
On August 28, 2014, Ciera called me responding to an inquiry on a car that I had made some time ago. After explaining to her my previous troubles with getting approved for financing elsewhere and only having a $500 down payment, I applied online for financing. Ciera called me back soon after and said that I was pre-approved. I told her that I could not come until Saturday and that I did not have a car to get there. We came up with the solution of me catching the train and that someone from the dealership would pick me up from the train station. On August 29, 2014, the day before I am to go the dealership, I talked with Ciera on the phone explaining my apprehensive about coming there and not being able to get approved. She assured me verbally at that time and also in text that I was approved. On August 30, 2014, I texted Ciera when I was almost at the station that I was ready to be picked up. She responded that she spoke with her "finance man" and "he doesn't think with 500 down he can get it done". I returned home. This all could have been avoided with proper communication. I even faxed without Ciera asking me to verification documents. I do not believed they were looked at. I even have in text from Ciera that me paying the $500 deposit the following week was no problem. The dealership had two days before I caught the train to tell me that $500 was not even instead of waiting until I made the trip there. I have talked with I believe Sean once who said he would look into the matter and return my call. He never did and avoided my subsequent phone calls. I talked with Greg Chilton, who I believe is the General Manager. On September 14, 2014, Mr. Chilton said he talked with someone (did not give name) and that person is not willing to refund the $70 train fee.