Awarded 2018

O'Donnell Honda

Awarded 2018
Today 12:00 PM - 05:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
10:00 AM - 09:00 PM
Tuesday
10:00 AM - 09:00 PM
Wednesday
10:00 AM - 09:00 PM
Thursday
10:00 AM - 09:00 PM
Friday
10:00 AM - 09:00 PM
Saturday
10:00 AM - 06:00 PM

Customer Reviews of O'Donnell Honda

5.0
Overall Rating
(159)
Recommend: Yes (159) No (0)
Write a review: Sales | Service
sales Rating

No games

byDavid_Con 09/21/2018

Unlike some other local Honda dealerships, O'Donnell doesn't play games with its customers to pocket an extra couple of hundred dollars. My wife and I were so put off by another local Honda dealer, from which we bought four new cars,that we went to O'Donnell and got treated with respect and class. We would recommend O'Donnell to anyone who is sick of the new car buying game and wants to strike a quick and fair deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
218 Reviews
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sales Rating

No games

byDavid_Con 09/21/2018

Unlike some other local Honda dealerships, O'Donnell doesn't play games with its customers to pocket an extra couple of hundred dollars. My wife and I were so put off by another local Honda dealer, from which we bought four new cars,that we went to O'Donnell and got treated with respect and class. We would recommend O'Donnell to anyone who is sick of the new car buying game and wants to strike a quick and fair deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

TRUE FIVE STAR SERVICE

byDrDKHIIIon 09/18/2018

I am delightfully surprised by the service I received this week at Odonnell Honda. It was courteous and thorough! The dealership I utilize for my Range Rover could take training from these techs and staff. My Honda experience just increased in value that much more!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Purchasing Experience

byGray_Ghoston 09/18/2018

From stepping onto the lot through driving off it everything was smooth, easy and the way it should be. No salesman-manager games. He knew what he was doing and focused on us. Even though we knew what we wanted, he assisted in getting what was needed and wanted without the extras. The Finance Manager did his part the same way. He have purchased from O'Donnell Honda in the past, there is no change in the service to include the 'guys" that keep me on the road. We will keep coming back. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

O'Donnell Honda is the best

bynurselalaon 09/16/2018

I only bring my Honda Pilot to O'Donnell. They are the best dealership around. Tina Snee who works in service would do anything to help you. We will always go to Tina!!

  • Recommend this dealer? Yes
service Rating

Great customer service!

bycivic_markon 08/31/2018

Staff was friendly and service was quick. Can't ask for much more than that :-)

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recent service

byKmd0720on 08/31/2018

I recently visited for my oil change. Although they were extremely busy, the staff was friendly and provided updates. The wait was eased with fresh donuts and bagels, as well as a clean waiting area. This is my 3rd purchase from this dealer and I only come to this service dept ! Thanks for consistently being the best.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Express oil change

byhayes330on 08/21/2018

Came in for a oil change. It was pretty busy and I was told it would be about 1 1/2 hours. I was out and on my way in just over an hour. Service department has always been friendly and honest in my dealings with them. I have not had a bad experience yet.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service again

byhocofam985on 08/20/2018

Really appreciate the care, attention and service the Service Department provides when we bring the car in.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Maintenance inspection, recall repairs,wipers

byKhendr21on 08/19/2018

Always a pleasure to deal with this Honda service center. They do a great job. Friendly, courteous employees and work completed in a timely manner.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service

byGoldenKnighton 08/14/2018

they take great care of my car and are always striving to do the right things the right way. Always very friendly as well.

  • Recommend this dealer? Yes
sales Rating

2018 HRV

byKnute44on 08/12/2018

We've always had a great experience buying and having our cars serviced at Odonnell Honda. Shayne Wilson was friendly, knowledgeable and efficient with buying the HRV. Just another great Honda experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

bytiffanyjoneson 08/09/2018

I had a great experience with the service department. Steve was went out of his way to ensure that my issues were solved.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byCRV2018on 08/09/2018

Fast service. Great deals. Recommend to all.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fair and Courteous

bySkepticon 08/07/2018

Kevin at odonnell takes exceptional care of my honda. I feel I get a fair deal on my repairs on a honda that I bought elsewhere with a lot of preexisting issues that needed attention. I dont usually trust dealerships integrity and honesty but I feel perhaps I can trust this dealership.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Very helpfull.

byFit_Owneron 08/05/2018

I was contacted by Alex after requesting a quote online. After some back and forth, he was able to to quote me a payment that I was comfortable with. The actual purchasing process went smoothly, and I didn't feel like I was being pressured. All in all, one of my better car buying experiences.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always 5 Star Customer Service

bysaundersldon 08/01/2018

Each time I pull into the garage bay at O'Donnell Honda, I'm greeted with a friendly staff person. Everyone knows me by name. Steve Larkins personally attends to the service needs of my Ridgeline and Odyssey. My wife and I purchased both of our vehicles here. My cousin brings her car to this location too. If I were to buy another vehicle, O'Donnell will be my first choice of dealerships.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Steve Larkin is the bees knees

byDempseygallanton 07/31/2018

Mr Larkin always takes excellent care of me. I come in. Drop it off. And pick the car up on my lunch. He provides excellent service in a timely manor! He gave me a discount as a professional courtesy for being in the business without even having to ask. Good looks Steve 🤗

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great service

byMichaelbrickon 07/29/2018

Mr. Jeff was courteous and helpful in diagnosing my problem. Called me back in a timely manner.And the service team got my car back to me promptly.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

EXCELENT SERVICE

byKelsey2395on 07/28/2018

Very friendly service and very quick at well! Was quoted 45min-hour wait and it took less than 30 min! I got an oil change and it was very affordable as well. Will definitely be going back!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service!

byPhatness7on 07/27/2018

Fantastic assistance in getting my new Honda! Alexi was very friendly and helpful. Would definitely buy from them again!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service!

byRickMtAiryon 07/22/2018

Great service from Jeff (Advisor) and James (Parts). Have never had any issue with service

  • Recommend this dealer? Yes
about our dealership

O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.

As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.

what sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express EXPRESS.odonnellhonda.com
Google Map
Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop
Express Service
Languages Spoken (2)
English
Korean