Awarded 2018

O'Donnell Honda

Awarded 2018
Today 10:00 AM - 09:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
10:00 AM - 09:00 PM
Tuesday
10:00 AM - 09:00 PM
Wednesday
10:00 AM - 09:00 PM
Thursday
10:00 AM - 09:00 PM
Friday
10:00 AM - 09:00 PM
Saturday
10:00 AM - 06:00 PM

Customer Reviews of O'Donnell Honda

5.0
Overall Rating
(178)
Recommend: Yes (178) No (0)
Write a review: Sales | Service
sales Rating

Professional and efficient

byTal4of6on 11/07/2018

Car buying at O'Donnell has been a great experience each time I get a new Honda. From sales to finance to service, O'Donnell is a professionally run organization.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
237 Reviews
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sales Rating

Professional and efficient

byTal4of6on 11/07/2018

Car buying at O'Donnell has been a great experience each time I get a new Honda. From sales to finance to service, O'Donnell is a professionally run organization.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellence

byHappycarbuyeron 10/28/2018

Mr. Alex was wonderful! He listened to what we wanted and did not give us the run around like most salesman. He laid out our options very clearly and precisely. He actually gave us a better deal than we asked for! The entire process took less time than we expected and we were on our way with our new car in no time! This was truly a great car buying experience for us. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Battery Replacement

byHondaAccordon 10/27/2018

I brought my Honda Accord in to get my battery replaced. Job was done quickly, plus received a car wash. Staff were friendly.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byRichardon 10/27/2018

Dropped my CRV off for oil change on a Friday morning with a request to check front brakes. Car ready same day. Brakes were checked and do not need replacement, good news.

  • Recommend this dealer? Yes
service Rating

Another great experience

bykal_pasadenaon 10/24/2018

Routine oil change and tire rotation service. Kathy always greets me with a big smile and a welcome back. She is positive and professional. My vehicle was ready earlier then expected. Thanks Kathy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience, Again!

byKAL_Pasadenaon 10/24/2018

Purchased my second vehicle from O’Donnell Honda. Both experiences positive, professional and efficient. Shayne is very knowledable of all vehicles, patient and professional. He is why we came back a second time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Dept Outstanding

byLaMac11on 10/22/2018

There is no better service department than that at ODonnell Honda. I’ve had 3 Honda’s now and I don’t think I could ever buy another brand because I would miss the service depot too much. Not that my car ever needs service but when I go in for the routine maintenance the whole service department is amazing. Also the tenure of the team there are some that have been there easily 15 years. That says something. Jerry Furr leads an outstanding team with quality and care. Never a chore to go there. Sincerely a 3x Odyssey owner. (2 leases cause they literally go 200k miles!!)

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

outstanding service department

bytgo_tgoon 10/17/2018

Over 30 years the family has purchased and serviced 7 Hondas at O'Donnell. The primary reason we'll continue to go there is the Service Department. I have never felt that I've "been taken" for service not needed. These guys (and ladies) know there stuff, and I trust them when they say a particular service is required. And we've never had a breakdown.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jasbir Cheema

by63588536on 10/10/2018

I had good experience for my first visit to service department. I thank Tina and Jerrey for all the help.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy to work with

byGatorTomon 10/08/2018

Terry Askin made the buying experience as simple and transparent as possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent service

bypharm12on 10/08/2018

I went in, saw a long line and I was immediately overwhelmed! I expected a long wait. To my surprise, the wait was short! It was exactly what my advisor estimated it to be. Customer service was excellent and service center was well staffed to accomodate the heavy load of customers.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The BEST Service Department

byljhill11on 10/07/2018

I have owned cars for a very, very long time and have never had a Service Department of the quality and caliber of O'Donnell. The Service Managers are always up front and honest with their evaluations and recommendations. My vehicle is always finished on time and delivered with a full and complete explanation of work done and future maintenance needs.

  • Recommend this dealer? Yes
service Rating

Awesome service!!

byLuvJoneson 10/06/2018

Steve Larkins is my service advisor. He makes sure I’m comfortable, understand the work that’s being done on my car, and always had a smile on his face!!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Enjoyable vehicle purchase!

bybarb1111on 10/05/2018

Salesman Terry Askin was friendly and professional. I received a fair price on a new 2019 vehicle. The finance manager was very nice and no pressure. O'Donnell's people made my vehicle purchase an enjoyable experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

very good service experience

byredeemedon 10/04/2018

The service (oil change, check a few other items) was friendly and quick. They lubricated a latch without charging. The waiting area has non TV options and is clean.

  • Recommend this dealer? Yes
sales Rating

Great service and caring people

byLayspeakeron 10/03/2018

When I first pulled up I was greeted with a hello how are you, what can I do for you. After explaining we entered the show room where I was pleasantly greeted by the receptionist with a warm welcome. My wife and I were quoted a price with the internet department and that’s what we paid tio the penny. It was no pressure to buy and they were honest and up front with everything. Robert was wonderful to deal with as salesman, very knowledgeable and Brian who offered us extras was very pleasant to talk to and explained the warranties to our satisfaction. I had been to several dealerships and was pleased with ODonnell Honda which stood out not only in price but in customer service. I would recommend them to friends and family. PS. We love our Honda CR-V.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best dealership in Maryland

byRobhondaon 09/25/2018

I have been using O'Donnell for over 15 years and they consistently provide excellent repair and maintenance and great customer service. No upselling! Just the service your vehicle needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick, easy, professional

byBlueviperon 09/23/2018

Shayne was professional, responsive, and easy to work with. We shopped around online and ODonnell was quick to respond and had the lowest price. When we arrived at the dealership, the car was parked out front and all the paperwork was ready for review. Top marks for all areas. We highly recommend working with ODonnell Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

bykashmyarmon 09/22/2018

My experience at O’Donnell Honda was great. My car was serviced in an adequate amount of time and I am pleased to be in and out in less than an hour.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

warranty repair of air conditoner

bymonkeydocon 09/21/2018

I had trouble with the air conditioning in my Ridgeline. The first time I took it in, it was promptly looked at and it appeared to be a loose service valve. That was fixed and everything seemed to be fine. A few months later the AC again didn't work and it was the pipe leading to that same valve. This was fixed and it works fine. This was all done under warranty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No games

byDavid_Con 09/21/2018

Unlike some other local Honda dealerships, O'Donnell doesn't play games with its customers to pocket an extra couple of hundred dollars. My wife and I were so put off by another local Honda dealer, from which we bought four new cars,that we went to O'Donnell and got treated with respect and class. We would recommend O'Donnell to anyone who is sick of the new car buying game and wants to strike a quick and fair deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.

As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.

what sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express EXPRESS.odonnellhonda.com
Google Map
Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop
Express Service
Languages Spoken (2)
English
Korean