Awarded 2018

O'Donnell Honda

Awarded 2018
Today 10:00 AM - 09:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
10:00 AM - 09:00 PM
Tuesday
10:00 AM - 09:00 PM
Wednesday
10:00 AM - 09:00 PM
Thursday
10:00 AM - 09:00 PM
Friday
10:00 AM - 09:00 PM
Saturday
10:00 AM - 06:00 PM

Customer Reviews of O'Donnell Honda

5.0
Overall Rating
(136)
Recommend: Yes (136) No (0)
Write a review: Sales | Service
sales Rating

Above and beyond

by chairmanhow on 07/13/2018

I always receive great service at O'Donnell, but today Paul Toney went above and beyond to help me with my car. Thank you Paul. Thank you O'Donnell.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
195 Reviews
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sales Rating

Above and beyond

by chairmanhow on 07/13/2018

I always receive great service at O'Donnell, but today Paul Toney went above and beyond to help me with my car. Thank you Paul. Thank you O'Donnell.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change with no hassle and a truck wash

by monkeydoc on 07/13/2018

I had my first oil change and I was done quickly, and my truck was washed too!! How can you beat that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I actually enjoyed buying a car

by Hudshark on 07/11/2018

Great dealership. I still don’t believe how easy the whole purchase experience was. They listened and there were none of the usual games that dealers play. Two thumbs up! Alex was the best sales person ever. I cannot recommend him highly enough. I’m very happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

by jonloveshonda on 07/09/2018

We just bought our second new car from O'Donnell Honda, and we have been servicing our cars there for 18 years. We have no reason to go anywhere else.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change and car wash

by cartouring19 on 07/06/2018

Work Completed much earlier then expected.

  • Recommend this dealer? Yes
service Rating

Excellent Service

by Kathi_S on 07/06/2018

The service is always excellent. Oil changes are fast and efficient. Everyone here is professional and very nice, from the salesmen to the service center.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New tires and oil change

by Jmarie00 on 07/05/2018

Even though I knew it was going to take about 3 hours I stayed to study in the “quiet” room. They were very busy and finished my car in about 2 hours. I never feel pressured to pay for things right away. I have some fluids I need to get flushed since my car is no longer considered new, but Kathy offered to push it back to when I get my next oil change ( I’m a college student living off loans)

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

An O'Donnell Servcie Customer For Over 10 Years

by Prelude_Lover on 07/04/2018

O'Donnell began servicing my 1999 Prelude when I moved to Columbia in 2008. I have always been satisfied with my service visits - very knowledgeable, professional and courteous. Steve Larkins has been my Service Advisor for 9 of the 10 years. He takes the time to understand your problem to make sure you get you the right service. As the original owner, I only trust O'Donnell Honda to keep my Prelude serviced properly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine Maintenance

by retir5edguy on 06/29/2018

Service was performed quickly.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great!

by Corywel on 06/18/2018

O’donnel always takes great care of us, and doesn’t overcharge for their work. Will always come back.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Thanks Guys!

by HoneyLavender on 06/14/2018

This is my second time coming to this location for wear-and-tear maintenance. What I really appreciate is how they’ve seemed courteous and honest about the costs of each service and what I should be looking for next. So far, I’ve had really consistent, reliable service here. Thanks again for making my life easier.

  • Recommend this dealer? Yes
service Rating

Routine Maintenance

by Retir5edGuy on 06/10/2018

Service staff is always friendly and efficient. Work performed and cost were as promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service

by Alison_G on 05/24/2018

From start to finish, Shayne Wilson and the O’donnell Team turned what is usually a difficult experience into a very pleasant one. No hassle, no pressure, attentive and he listened to what I wanted. I will continue to buy from O’donnell In the future because the entire team made it so easy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service and waiting room

by toader06 on 05/18/2018

They have done a great job making their customers comfortable as they wait and they are always friendly.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Warranty work on AC system

by monkeydoc on 05/14/2018

I have a 2018 Ridgeline. The AC was not working so I arranged to drop my truck off for service the following day. A leak was found at the service valve which was fixed. The system was refilled and it now works fine. Everything went perfectly with no problems.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

new car purchase

by helenem on 05/12/2018

Shayne was very professional and courteous and answered my questions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great sales experience. Love my car

by Kjzd3000 on 05/12/2018

I went to O'Donnell to test drive a civic before I went through the soul-sucking experience of negotiating a price for a car. The salesperson Alex was so great, laid back and knowledgeable I ended up buying the car that day. I had done my research and got a great price and the whole team made me feel comfortable. I have never had an experience like this buying a car. Thanks so much to the whole team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good Experience

by jg21043 on 05/04/2018

Recently purchased a new CRV. Working with Shayne was great. I was in and out in under 2 hours and that included a test drive. Very professional. I also plan to use O'Donnell for servicing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Dependable Service

by Bill1933 on 05/01/2018

O'Donnell Honda has a great service department. They have always been very accomodating to my schedule and are very thorough in their work. I am a very happy customer.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always excellent service!

by slf2135 on 04/30/2018

I have come to expect the standard is excellent service at O'Donnell Honda. The wait area is comfortable, featuring a variety of coffee and tea drinks, fruit and other edibles, as well as free wifi while waiting. Service was efficient despite not having an appointment, and found the vehicle on the lot freshly washed. I was very happy with today's excellent service.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding service departmentd

by Falcon767 on 04/30/2018

I've been using O'Donnell Honda Service Department for the past 25 yrs. They not only provide outstanding service, they also exceptional customer service. I even get my Acura MDX serviced there. I would highly recommend them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.

As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.

what sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express EXPRESS.odonnellhonda.com
Google Map
Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop
Express Service
Languages Spoken (2)
English
Korean