Norris Acura West

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
11:00 AM - 04:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Norris Acura West

4.1
Overall Rating
(13)
Recommend: Yes (10) No (3)
Write a review: Sales | Service
sales Rating

Totally Professional

byGolfnuton 06/08/2018

My entire experience at Norris Acura was excellent. They are committed to getting you the best possible price. My salesman, Chris, was totally professional. It was a pleasure to do business with them

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
63 Reviews
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service Rating

Excellent Service

bynbazzaziehon 08/26/2018

Helpful, caring, reasonable, fast. Much better service that all luxury car dealers

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

bybluensxon 07/03/2018

This was my first visit and I left very happy. The service consultant Rob Squibb was outstanding. I’ll come back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Totally Professional

byGolfnuton 06/08/2018

My entire experience at Norris Acura was excellent. They are committed to getting you the best possible price. My salesman, Chris, was totally professional. It was a pleasure to do business with them

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Norris Acura West Service

byEllicottcityon 05/02/2018

Our service manager was professional and was a pleasure to work with. Communication was timely and informative. All staff we encountered were courteous, knowledgeable and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lack of Professionalism

bysjroon 02/09/2018

On 2.7.18, I went to the Norris Acura to purchase a car for my mother. We agreed to terms with the sales manger, and I wanted to complete final review of the vehicle. During which time, I noticed the glove box had damage on it. I asked the salesperson if they could do anything about it. He and a service advisor told me the sales and service manager would have to chat the next day to determine what they could do. I told my sales person to contact me first thing the following morning to which he agreed. On 2.8.18, I didn't hear back by late morning so I sent a text to my sales person. He never responded. I call him and he told me it is his day off, and his mangers has instructions on what to do. I called the sales manager and left a message. No one contacted me. On 2.9.18, I stopped by the dealer at 9 AM to find no one in the showroom. I waited for 15 minutes to discover two fo them were outside smoking. One approached me and I explained what happened. Although Chris was not from this division, he was very helpful. He said he would connect with the sales manager and get back to me in the afternoon. I called Chris around 1 who told me he is sitting next to the sales managers who would tell my sales person to contact me. I never heard from my sales person Norrice (spelling?). I exchanged some texts and finally called Norrice at 5:30 to explain I will be in at 7PM to buy the car as is. He told me he would have to leave but will let his manager know I will be in to purchase the vehicle. I showed up at 6:30 to be greeted by the manager who told me the car was sold that morning. All he could say was "I told you it will be sold by this weekend." Needless to say, this was one of the worst dealer experience. I think all of the lack professionalism. They spend more time outside smoking then helping a customer. This would have been by third Acura. I do not recommend this dealer. I will go back to Tischer when I replace my 2010 MDX with a new one. Only reason I visited this dealer is to purchase a specific MDX for my mother. Service and professionalism goes a long way. It's something I didn't get from Norris Acura. For my mother, I will go to a different dealer to buy something else. I hope my feedback helps others who are in the market for a new vehicle.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Love 2017 MDX

byneverthelesson 08/14/2017

Just purchased a 2017 MDX. Have been in the market for a SUV, and was leaning towards Acura for 3 years, but with the removal of the "beak", I was sold. Purchased from Norris Acura West. Was a good experience as car dealerships go. Had a nice salesman, Brandon, who I suppose "closed the deal". Everyone was very friendly, and I am confident in both the vehicle I purchased and that I paid a good price. I would, and have, recommend this vehicle and dealership, and salesman to friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car Buying Experience Ever

byBarryG756on 08/11/2017

I have purchased several new cars over the past 10 years at various local dealerships and this was BY FAR the best experience I've ever had buying a new car. Beth Cole was very helpful and understanding of my needs and wants. There was never any high pressure sales tactics to have me make a decision right on the spot as other car dealers try to do. In fact, at one point I was thinking that they didn't think I was seriously looking or really wanted to sell a new car on a rainy Monday. I got what I think is a fair deal and the whole process went extremely smoothly. They even included a few accessories as part of the deal. While they didn't have the exact vehicle I wanted on their lot, Beth was sure to locate exactly what I wanted from another location and had it there the next day. She wanted to make sure I was a happy customer. Andrew, one of the business managers, also went above and beyond to find the best financing options and keep things going quickly and smoothly during the purchase. He even remembered me from several years ago when he was a salesman at a different dealership where I purchased a new car. I had to go back a few days later to get support with the technology, and Beth was more than happy to offer assistance. In fact, the whole experience was so pleasant that we are contemplating trading in our other car to get a new Acura at Norris. I'm very happy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Buying Experience

byEMestizoon 08/10/2017

Couldn't have had a better buying experience. From the initial meeting with the general sales manager to going through all my options and their availability with the sales person was all a stress free experience. Never felt pressured during my time there. I highly recommend this dealership! I will definitely be back for my future car needs!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Acura TLX lease

byJCreeJron 07/07/2017

I leased a 2017 Acura TLX from Norris Acura. I am totally satisfied with the sales staff and everyone involved in the transaction. My only complaint was that the vehicle prep was less than stellar. Chris, my sales rep, did his best to redue some of it, but the windows were still dirty and the each and door panels needed cleaning.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Poor Customer Serice

byj3r185xyzon 06/19/2017

This was the worst car buying experience we have ever had. We did our research, had quote in hand but still spent over 6 hours at the dealership. The manager avoided us at all cost. They lost the keys and did not collect all the required paperwork. Lack of follow-up on poor service. Would not buy a car here again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great service

byConwayJon 03/26/2017

I took my car to Norris Acura West and the service advisor Anishia Mills was very friendly and helpful. Her customer service skills was great and I appreciate everything she did for me. Thanks for doing a great job.....

  • Recommend this dealer? Yes
sales Rating

Chris Miller and Norris Acura are the best

bysrab2001on 02/05/2017

I can't believe I'm writing a review for a car dealer, but this is the 8th Acura we've purchased from Norris. No games, great prices, strongly recommend.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Worst experience ever

byDKaush82on 11/22/2016

I had the worst experience ever at any of the Acura dealers you could ever have. Acura Dealerships are meant to be one of the most premium car dealerships but this one is a total bummer. We took our car there for a B1 service which happens to be a quick service but it took us 2 hours. I understand it was a Saturday and they were having a huge work load so I was ok to wait in their make shift service office which itself was a test. After 1hr 15mins the representative there Veronica Rosa came and said that the servicing is done and just the complimentary car wash is left which is gonna take 30 mins. I don't get that why so much time but I still said ok to it and waited. So after a wait of 45mins finally my car came back and I was handed over the keys and I made the payment and was very happy that finally all the wait has come to an end. Now comes the surprise the car came back dirtier than before I mean they didn't wash the car at all and instead left water marks and soap marks on all the window panes and windshield. And the best part when I checked back with the Veronica and she is like actually that machine isn't working so no car wash. Now my question is ok machine ain't working no car wash acceptable but for that why did you waste my 45 mins which I spent in your service area waiting where as I could have utilized it some where else doing something fruitful. Next time please let the customers know that they are waiting for nothing but just the info that they have wasted the time sitting there. Never going to this dealership again..!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Excellent Customer Service

byebrangeron 06/01/2016

I went to both Tischer in Laurel and Norris when my wife and I were looking for a new SUV for her. We weren't exactly sure what trim level we wanted, and were also torn between the RDX and the MDX. The difference in the customer service was quite staggering. I worked with Cara Mizansky at Norris, and she was extremely patient with us, going through all of our options, in detail, and was always quick to respond to any emails or phone calls that we sent to her with questions, as well as our numerous visits for test drives of both the RDX and MDX. Overall, our experience with everyone at Norris was very positive, and we are very happy with our purchase of our new 2017 RDX!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Chris Watson is great!

byIPARangeron 05/24/2016

Chris is very responsive, attentive and a straight shooter. Makes the whole car purchasing process feel very comfortable and enjoyable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

bysshinskieon 03/17/2016

After initially looking at Volvos I happened to stop by Norris Acura West where Chris Watson took such great care in finding the right car I didn't look anywhere else. Never felt pressured, happily provided info via email, and offered to come in on his day off to ensure I got the opportunity to test drive when I had time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied

byJackJ_6on 08/23/2015

Happy with all my interactions and price. Only wished the 2015 Acura MDX came with AcuraWatch unbundled from entertainment package as in 2016 model.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Donnell is the man, Norris is the dealership!

byjnieszon 08/04/2015

Purchased my second vehicle from Norris - this time a used Honda CRV for my daughter. After weeks of shopping Honda dealers for the perfect used CRV I ultimately wound up back where I bought my last new Acura. Donnell was extremely responsive, professional and helpful in me getting what I needed at the price I needed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience!

byMDX2016on 06/02/2015

I had a great experience with purchasing a MDX at Norris Acura, I actually did lots of research before selecting Norris, they had the lowest prices on the MDX then other Acura dealers. The staff is very professional and courteous, no hassle approach, if you say no they will move on. I didn't spend all day making a deal. Great expereince with Andrew Ortiz, Rob and Simone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2nd car purchase, even better than first

bybobmcg1on 01/20/2015

This is the second car I've bought at Norris. Last was an MDX for my wife 6 years ago. When I first walked in, Chris Watson, my salesman was eating his lunch. He dropped everything and started to work with me on exactly what I wanted. I had my 15 year old with me and he treated him like another customer. He must have spent an hour with us going over all the features of the new TLX and then let us go on a test drive by ourselves. There was no pressure, just a good experience. Over the next week I had questions and he answered them all. I was deciding between the TLX and a Mercedes C300 and Chris was very helpful in pointing out the pros and cons. No other dealer did this for me. When I finally decided and they didn't have the color and package I wanted they looked all over the east coast. Ultimately we found something close on the lot and I got a great price. At the end really wanted to make sure he got the sale - can't say that too often. He said he'd take care of everything before I came in to buy it and he followed through. Less than 2 hours later I was driving my new car home. Great salesman, great dealership. Highly recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Positive Experience

bybrock236on 09/25/2014

In 2014, I purchase two vehicle from Norris Acura and both experiences were not your average buying experience, they were outstanding experiences. I would highly recommend buying an Acura car or SUV and, if you are going to buy an Acura, I would recommend buying from Norris Acura for a stress-free, fun and enjoyable car buying experience. From the sales floor to the finance office, Norris Acura beats out my previous experiences with other dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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