Hertrich Ford of Easton

Today 08:30 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 08:00 PM
Saturday
08:30 AM - 05:00 PM

Customer Reviews of Hertrich Ford of Easton

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Best experience

bySmity419on 04/15/2017

Bruce and Dave worked hard to get me the Truck I wanted in the payments I could afford. They were honest and upfront the entire time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
8 Reviews
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sales Rating

Best experience

bySmity419on 04/15/2017

Bruce and Dave worked hard to get me the Truck I wanted in the payments I could afford. They were honest and upfront the entire time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer Beware

byKennethAMon 08/21/2016

They sold me a 2006 Trailblazer last November, asked 10,500, bought for 7,500, I thought I got a great deal until I jacked it up 5 months later to do the first oil change, huge rust holes in the frame. I took back and they offered to trade it in on another vehicle, but they said they didn't have anther vehicle like this one, I saw online that they had a 2008 GMC Envoy at their Deleware location for $10,300. I asked if we could trade as this was less than the asking price of the first one, was told no. They offered to give me $7500 trade but would not come down on the price of this one at all. Manager told me "we sold you a piece of crap car". I feel I was takes advantage of. They knew there were problems with this car and that their State inspectors would not pass this and so they had the inspection done at 404 Garage in Denton. I contacted the MD State Police, they said since the inspection was over 30 days old they could do nothing about it. Car looked good from the outside, no rust in the body, ran good, I really liked it until I looked underneath and saw the huge rust holes in the frame. I think this was the previous owners "beach buggy". Places like this give car dealers and repair shops a bad name.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Avoid this service facility

bymcrabbon 12/04/2014

This facility has ruined two of our fleet vehicles resulting in thousands of dollars in repairs. Shoddy workmanship was the cause, as documented by our insurance company and the other repair shop where we had to repair what they had done. Avoid this facility!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

BEWARE THEY DON'T CARE!

byMJ1978on 12/17/2012

The 2011 V6 Ford Escape I bought at Hertrich Ford of Easton had an issue only 6mths after I bought it and Hertrich told me it was covered under the warranty. I left my car there and went to work. Six hours later Hertrich called me to say the cost wasn't covered under the warranty. It was going to cost approximately $800 to fix it! Randy, the sales manager, who assured me he would take care of it in person, told me on the phone it was no longer his responsibility to fix my car and made me feel as if it were my fault for not buying the extended warranty. He even had the nerve to try to sell me a new car! Please please don't buy a car here, don't get suckered like I did. I trusted them because my family has bought 9 cars from them. But, they don't care about your business or building a relationship with their customers, they just want your money. Now, almost a year later, I'm looking for a new car because a few weeks ago I had an issue with the fuel pump shut off switch and broke down on my way to work. And just a week ago my Escape just shut off for no reason, as I was crossing over 301 west. O_o

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Sorry I bought

bygreenshieldon 06/28/2012

The dealer made everything right the next day with a different Explorer. They brought it in from quite a way to do so. That changed my whole experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great service and good price

byeastontravers1on 01/22/2012

Everyone at the dealership was friendly and courteous. I dealt with the service manager shane. I came in for an oil change and ended up getting an oil change, tire rotation, and a courtesy inspection report for about 40 dollars. I've paid that much for just an oil change and terrible service, so I know that it was a good deal. They even washed my car for me which was an added bonus. Its nice to find an honest garage that doesn't make you take out a loan to get an oil change. Kudos to the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Satisified

bydperry1on 01/14/2012

I purchased my new fiesta from Hertrich after shopping around at a few other local ford dealerships. From the moment I was greeted by my salesman Stephen, I felt very comfortable and relaxed. Stephen was very knowledgable and helpful. He didn't try any of the typical car salesman tactics. The whole staff was friendly and courteous. I have referred a few of my coworkers to the dealership and all of them had similar expriences. Their service department is also top notch and their prices seemed fair. I had an oil change and tire rotation for only 39 dollars. I would definitly recommend them to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great place to do business

bydwayneandnicion 09/24/2011

My wife and I have bought several new and used cars over the last several years. While I never like the idea of going car shopping, I would rather go to the dentist<This place made it much less painful. The dealership was small but they had a good selection of cars to choose. Our saleperson\Jan, was very helpful. We had a few past issues with our credit, and had been to a few dealerships who weren't willing to work with us. In fact, neither even bothered to call us with the outcome. Its uncomfortable to share your personal information, but Jan was very understanding and willing to help. I told them what kind of car we needed and what kind of budget we were working with. Jan showed us a few different vehicles before we>my wife really<fell in love with a 2007 Ford Edge. Jan worked with the managers and we came to an agreement to purchase the vehicle. Everyone here, unlike the first 2 places we tried, made us feel welcome and appreciated. We are very happy with our new vehicle and feel like we got a fair deal. More importantly, we felt like we gave our business to people who cared about more than just taking our hard earned money.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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