Ourisman Hyundai of Bowie

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Ourisman Hyundai of Bowie

4.9
Overall Rating
(16)
Recommend: Yes (16) No (0)
Write a review: Sales | Service
sales Rating

Outstanding Experience!!!!

by PatFofBethesda on 09/02/2017

When I first contacted the dealership I had a firm offer from another in hand. We negotiated a price over the phone that was not only honored on arrival, but actually ended up being a few dollars less. My entire experience was the best I've ever had in purchasing a car. My salesperson, Renee Cameron, was extremely knowledgeable and professional. Prior to my visit, she returned every call and text within minutes. Once on the floor she answered every question. Her explanation of the car's features was outstanding. Everyone I met at the dealership was extremely courteous and professional from the service manager to the financial person. I cannot express enough how well my entire experience went. I would highly recommend this dealership and its personnel - especially Renee.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
22 Reviews
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sales Rating

Outstanding Experience!!!!

by PatFofBethesda on 09/02/2017

When I first contacted the dealership I had a firm offer from another in hand. We negotiated a price over the phone that was not only honored on arrival, but actually ended up being a few dollars less. My entire experience was the best I've ever had in purchasing a car. My salesperson, Renee Cameron, was extremely knowledgeable and professional. Prior to my visit, she returned every call and text within minutes. Once on the floor she answered every question. Her explanation of the car's features was outstanding. Everyone I met at the dealership was extremely courteous and professional from the service manager to the financial person. I cannot express enough how well my entire experience went. I would highly recommend this dealership and its personnel - especially Renee.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Most Enjoyable Experience

by sportyredcar on 09/30/2016

We were greeted by a sales associate as soon as we stepped onto the lot. Everyone was very friendly and helpful. We were not rushed. Everything was explained clearly. The car we bought was a great buy and everything on it was shown and explained to us clearly and thoroughly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Battery replacement

by elantra1942 on 09/29/2016

Your service dept was great! Juan was very helpful with my needs for getting my battery replaced. I will return for future service needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great first impression

by FrederickM378 on 09/27/2016

Friendly service right from the start, clean waiting area, early service time. all-n-all great experience for the first visit. I plan to make this my service center of choice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service at Ourisman Hyundai

by Dancinggrammy on 09/25/2016

The facility is very clean and the employees very friendly Also love the free wi fi and tv in the customer lounge

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by RobbynMd on 09/17/2016

Juan, as usual, was great with his service. Speedier than expected service. Service time has gotten better than my previous visits.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Class Car Dealership

by TNvisit on 09/10/2016

Mike, the salesman, was very friendly and considerate. He was always upbeat but never pushy or high pressure. He listened to what I wanted and did his best to satisfy my requirements. When a problem occurred, he and the sales manager, made me an equivalent offer that was completely satisfactory. The finance manager was also very patient given that he had to complete tons of paperwork because the car was being titled in Tennessee. You have a great team there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

survey

by AMW1234 on 09/02/2016

Jerry was very attentive, professional and listened me regarding the product I was looking to purchase. He was also helpful about keeping me informed of the progress of the purchase and the other ancillary items such as service, options, features such as Bluelink, etc

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Took the stress out of buying

by Heatherann1032 on 09/02/2016

The staff at this dealership were very friendly and helpful. We worked with Stephanie, she made sure we knew how to use the controls and even set up the blue tooth before driving off the lot. Would defiantly purchase from this dealership again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Mary O's Service Experience

by Mary_OBrien on 08/20/2016

The staff was very accommodating to the changing/evolving service experience as it was determined that extra parts would be required. They kept me informed and provided a rental as needed. I felt very confident that my car was being well serviced and I was not inconvenienced. Many thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car Buying Experience. EVER!

by christiansn on 08/11/2016

My experience was quick, professional and thorough, more thorough than any other car buying experience I've ever had. Thank you Ourisman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by AngelaCB on 07/20/2016

The people were fantastic and very helpful. They made buying the car painless and super easy. I will go back to them for my car buying needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great service

by MegaPhoneMan on 07/13/2016

Jerry was fantastic.. He made sure my wife and i were comfortable.. he was very relate able. And the rest of the staff showed it was a great team effort.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service. Long wait

by Bonzzzz on 07/12/2016

Friendly staff. Free water and coffee, free car wash, good service, service guys answer dumb questions without making me feel like I'm asking a dumb question. WiFi

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Matthew B

by Mbrady413 on 07/10/2016

No hassle. Go right down to business and got me deal I was looking for. I was very satisfied with the experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Customer Service

by asonyacatoe on 06/03/2016

The perfect service, the clean waiting area, and the upbeat pleasing personalities of the service crew. Oh, yes--and the free car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Nice Car

by MelaniK on 05/11/2016

I think, the timing, the cars that we want are available. Friendly, helpful and approachable people. The sales person Dwayne gave us the right information of what we were thinking. Good Job!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

2013 Sonata Limited 2.0 Premium Package

by turbo2013_56 on 12/25/2013

No haggles; great price; salesman wonderful; entire experience the best I have ever had and I have had my share.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Terrible Attitudes

by wbsedm on 04/12/2013

Wow this place is terrible. Is it because it's Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian S. and Michael H. need to get a grasp on what customer service is. Came in for some intermittent electrical issues on my vehicle under warranty and after a very quick look over they came back and said without proof, they couldn't do anything. I said it was intermittent, they said it didn't matter. I said I took video of it with my cell phone last time it happened, they said it didn't matter. I said a previous repair was done on this exact same issue on this car previously under warranty and it's now reoccurring, they said...... it didn't matter. Not sure how much they heard because I was interrupted each time and I just about lost it and left. They did nothing to attempt to resolve the issue, and just tried to push the problem away. Just because you're back logged doesn't give anyone an excuse to be short with your customers. Hyundai is improving their image dramatically, but it's clear they'll never truly compete with the real brands as long as they have these two as employees.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Customer Service

by maxrichmond on 10/12/2011

My experience with buying a car from this dealership was excellent. I was greeted at the door and treated very well. My salesman, Will, was courteous, knowledgeable and punctual. I made an appointment for a test drive and the car was ready, when I got there. I did not feel pressured to buy. Will was there to show me the car and answer any questions that I had. I think that I got an excellent price on the car that I purchased. The financial person, Terri,was also very pleasant to deal with. It did not take me very long to deal with the paper work. I would highly recommend this dealership to anyone looking to buy a car. If you are looking for great customer service, friendly and helpful salespeople, and a no hassle experience, go to Ourisman Hyundai Of Bowie.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Awesome Buying Experience

by danalh621 on 06/27/2011

I recommend Ourisman Hyundai of Bowie very highly to anyone interested in purchasing a car. This was a no-haggle great buying experience and I believe I got a very good deal. I do not like to be badgered by sales staff and the salesman provided just the right amount of information. I felt like I got my questions answered without a hard sell. I visited the dealership twice, once to test drive and once to purchase. There was no pressure when I left the dealership after the test drive and I definitely felt like I would be well cared for if I chose to do business with them. After test driving other car brands and Hyundai's at other Hyndai dealerships in the area, I chose to do business with Ourisman Hyundai of Bowie. I had very specific requirements for the type and color car exterior/interior I wanted and they worked with me until they found the car that met my specifications. This was something that the other dealerships didn't seem to be able to do. I had to take what they had on the lot or keep moving. Ourisman Hyundai of Bowie had no problem getting me the car I wanted even if it meant driving to New Jersey to get it!!! Turns out while swapping a car for another customer they inquired and found one that also met my specifications at a local dealership. It was just being driven off the back of the trailer. Someone might call that dumb luck, I call that persistance on behalf of my salesman. I had done my research on the car and the pricing. They recognized that and gave me a very good price after jsut two rounds of negotiating. The deal brokering and financing was hastle free. I look forward to checking out the service department. If the experience with servicing my car is anything like the buying experience, I'll be leaving Ourisman Hyundai of Bowie with another smile on my face. I recommend this dealership with the highest marks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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