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Today 09:00 AM - 09:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
closed
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Heritage Mazda of Bel Air

5.0
Overall Rating
5 out of 5 stars(131)
Recommend: Yes (9) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Supportive team, great prices

by Leisan on 11/09/2022

My experience with Heritage Mazda Bel Air was excellent. I felt supported by the team during the purchase. Eugene Papaleo, the general sales manager, went the extra mile to make sure that the deal economics work for me. Mychal Denully has been a very supportive sales consultant who also went above and beyond not the entire evening of purchase, but on the phone prior to my arrival. Cassandra Foss, the finance manager, went through the documents thoroughly with me to ensure that I understand every part of the contract. The entire team, together with Sheila Nesbit (a sales manager) made me feel welcome, supported, and satisfied! I would definitely recommend this dealership to a friend, and I am looking forward to my continuous partnership with Heritage Mazda Bel Air.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

131 Reviews
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5 out of 5 starssales Rating

Supportive team, great prices

by Leisan on 11/09/2022

My experience with Heritage Mazda Bel Air was excellent. I felt supported by the team during the purchase. Eugene Papaleo, the general sales manager, went the extra mile to make sure that the deal economics work for me. Mychal Denully has been a very supportive sales consultant who also went above and beyond not the entire evening of purchase, but on the phone prior to my arrival. Cassandra Foss, the finance manager, went through the documents thoroughly with me to ensure that I understand every part of the contract. The entire team, together with Sheila Nesbit (a sales manager) made me feel welcome, supported, and satisfied! I would definitely recommend this dealership to a friend, and I am looking forward to my continuous partnership with Heritage Mazda Bel Air.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Absolutely Amazing!!!

by Jessica Davis on 10/06/2022

My husband and I recently relocated from California to Maryland so that I could pursue a residency at Johns Hopkins. We had given one of our vehicles to my daughter when we left with the plans of buying a new one when we got to Maryland. I reached out to Mike, who went out of his way to schedule a time to meet with us to review the inventory and everything that makes Mazda the incredible company it is. From the moment we met Mike, we knew we had made the right choice. Being used to the high-pressure sales tactics in California, Mike was a breath of fresh air. We test-drove nearly every car on the lot, and Mike could answer our many questions easily. We had our two dogs with us, and thankfully it was a cool day, so they were comfortable in our primary vehicle while we went on test drives, but Mike was very accommodating when it came time for potty breaks. At the end of the visit, my husband and I decided that we wanted to pull the trigger and purchase one of the vehicles we looked at. I had a meeting I needed to be on camera for, and Mike and Ryan went above and beyond to assist us in finding a branch of our bank so we could pick up a cashier's check. He even went as far as to offer to drive us there. Ryan, the finance director, also went above and beyond, knowing there was a time conflict coming up that I would be unavailable. He got us in and out of signing so quickly I thought there had to be more to do. My husband and I love our CX-9, and we know we chose the correct location. We will be back in the future for our next vehicle. Thank you so much, Mike and Ryan! You gave us a great welcome to Maryland and beautiful memories of our Mazda purchase. If you are looking for your next vehicle and dread going through the purchasing process as I do, go here! You will not be disappointed. I wish we could have Mike and Ryan for every major purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Bought a Used Car

by Zeke on 07/05/2022

I worked with Paul Gallo to buy a used Hyundai. He was incredibly helpful throughout the entire process. The price he sent me when I first asked for a quote stayed the same from the start to the end. When I talked with him on the phone and through email he gave me all the information I asked for quickly, and then worked with me to find the best time for me to come in. Once I got to the dealership he was very friendly, and I appreciated how honest he was with me. Overall I had a very good experience and am very happy with my car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Another Great Experience

by Greg Yawman on 06/14/2022

Between my wife and myself, plus my daughter, we've purchased a number of Mazdas at Heritage Mazda of Bel Air over the years. Each time, Ken Arment has been our sales person, and we've always had tremendous service. He listens to what we want, lines up the appropriate cars for us to see, and works to get us a good deal on the new car and our trade-in. There is no pressure, and you know that Ken is always dealing honestly with you. Ryan does a wonderful job outlining financing and other options. Again, there is no pressure and you can trust what he's telling you. We wouldn't consider any other dealership for our new car needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Best Car Buying Experience

by KM123 on 06/14/2022

Ken Arment is the best! I have purchased my last three vehicles from him and his dedication and professionalism is unmatched. He goes above and beyond and makes the car buying process simple and efficient. I highly recommend Ken!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

2022 Mazda CX-5

by Dave B on 06/13/2022

It was a pleasure working with Paul Gallo during my recent purchase of a new 2022 CX-5. Paul was professional, knowlegeable and courteous during the entire process. I would highly recommend Paul for your next vehicle purchase. Addionally, the entire group I worked with (Eugene, Justin, Mike, Sheila and Doug) were friendly, no pressure and made the purchase less stressful

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Superior Customer Service

by Kris on 11/29/2021

Paul Gallo over at Heritage Mazda in Bel Air went above and beyond getting me into my second new car with the Heritage Mazda team. As always, everyone there was a pleasure to deal with. Most accommodating and extremely patient and friendly. Was a pleasure once again to deal with them. A++ service!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

5 out of 5 starssales Rating

If you're looking for a car call Chris Holder!!!

by F S FESENMYER on 05/07/2021

Chris Holder earned a customer for life!!! He was professional and made sure every step of the process was quick and streamlined!!!! Go see the crew at Heritage Mazda Bel Air!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Very happy with my experience!!

by Erin on 01/15/2021

I bought a used 2017 Mazda CX-5 from the Bel Air location with Paul Gallo. 110% recommend. Paul was spectacular to work with- honest, calm, knowledgeable, and not pushy! (very important to me). I loved that he listened to what I wanted in a vehicle and my price range, while respecting my price boundary. He didn't try to sell me on things I wasn't interested in, but he adequately educated me on all of my options. This is the third Mazda I have owned and this was definitely the best care buying experience I've had yet. I got exactly what I wanted and will recommend Paul at Heritage to anyone interested in purchasing a Mazda. :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great Buying Experience

by Great Buying Experience on 08/07/2020

My wife and I recently had a great buying experience at Heritage Mazda Bel Air. Our sales consultant, Paul Gallo was the main reason for our 5 Star experience. Paul was very helpful throughout the entire sales process and he explained just about everything we needed to know as we proceeded to the final sale and driving our new car home. The dealership is state of the art and the General Manager and Finance Director couldn't have been nicer to us. If you're looking for a great buying experience from start to finish, I highly recommend this dealership and Paul Gallo as your sales consultant, you wont be dissapointed. Thanks again for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

LOVE Heritage Mazda

by SarahAB on 03/08/2020

I have bought multiple cars from this dealer, three at this point. They have always made it an easy and quick transaction! This time I worked with Steve Ward and he played the long game with me, keeping up with me over 6ish months to see when we were ready to purchase but was never pushy or insistent. Damon was always very helpful, and Ken Arment helping me out when Steve was busy. Will buy from again in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Wonderful experience and would highly recommend!

by Michael DiPietro on 11/14/2019

My husband and I walked into the dealership (unknowingly) about 15 minutes before closing time. Our salesman Paul listened to what we were looking for in our new car.He was very knowledgeable. He gave us several options , we test drove 2 cars. Yet, not once did he mention they were closed. He answered all our questions help and helped pick out our dream car. The sales manager Damon was so nice and accommodating .Still he also did not even once say they were closed. We ran into an issue with our insurance card (that took about 30 minutes) and they were all so patient with us . Finally when we asked if they were getting ready to close was when they told us they had been closed for 3 hours. Needless to say we felt terrible and apologized and they told us it was fine and not to worry. When it came time for the finance paperwork Ryan was so nice as well. He even joked and kept things light when we felt so bad that we kept them so late! We had a wonderful experience. This was the car we purchased from heritage and we would highly recommend them if you are in the market for a car, go to Heritage Mazda/Honda! We love our new Mazda CX-9 !! Thank you !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Mazda cx9 - very happy!

by Stacy on 11/07/2019

Paul was really knowledgeable and helpful when deciding to purchase a new(used) car. He was upfront and honest and helped me trade in my old Mazda for a newer, bigger model. They helped me get the amount I wanted for my trade and when I had issues the next day - he was on it. Very happy with the team and service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great Experience with Paul Gallo

by kraborg on 10/04/2019

We worked with Paul Gallo at Heritage and he was great. Straight shooter and very friendly. He clearly knows about Mazdas and likes the cars, he even drives one himself. He knows the ins and outs of the cars and has great insight from driving his own. We never felt pressured or harassed working with him and we ended up with a really nice CX-5.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Sales Consultant Paul Gallo

by Becky on 09/30/2019

Paul was excellent to work with. Very honest and helpful! He was very knowledgeable about the vehicle and ensured I got all of the amenities on my list!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Sales Consultant Paul Gallo

by Becky on 09/30/2019

Paul was excellent to work with. Very honest and helpful! He was very knowledgeable about the vehicle and ensured I got all of the amenities on my list!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Excellent Customer Service

by Patti H on 09/25/2019

The sales rep Paul Gallo was knowledgeable about the car we purchased. He took his time and explained everything about the car to us. We didn’t feel pressured into a purchase. Ryan Lueckert from Finance was also very nice, he knew we have been there awhile and did his best to get thru the purchase process. Overall we had a very positive experience with the dealer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Sales Consultant Paul Gallo

by Cyrus on 09/21/2019

Today at Heritage Mazda Bel Air I worked with Sales Consultant Paul Gallo and he was absolutely awesome. He was very personable and kind. He was very knowledgeable. He made sure I had water or a snack while waiting and everything. If you want a new car go see him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Great Experience

by Experience on 09/19/2019

It was excellent and easy. My sales and leasing consultant Paul Gallo was very nice and accommodating. They have a great team of professionals who are friendly, hard-working and flexible. I really appreciate it the experience (It was very different than Mazda Towson dealership)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great deal, great people!

by Jack and Cynthia Hickey on 09/18/2019

Got a super deal at Heritage Mazda, Bel Air. Everyone was top notch, from our sales rep. Paul Gallo, to the finance fellow, to the service guy who stayed late to make sure that our new car was super spanky when we drove it home. This is our second purchase from a Heritage dealer, and we're certain that it won't be our last.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great deal, great people!

by Jack and Cynthia Hickey on 09/18/2019

Got a super deal at Heritage Mazda, Bel Air. Everyone was top notch, from our sales rep. Paul Gallo, to the finance fellow, to the service guy who stayed late to make sure that our new car was super spanky when we drove it home. This is our second purchase from a Heritage dealer, and we're certain that it won't be our last.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!