Awarded 2016, 2017, 2018

Thompson Chrysler Dodge Jeep Ram of Baltimore

Awarded 2016, 2017, 2018
Today 8:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

4.9
Overall Rating
(85)
Recommend: Yes (84) No (1)
Write a review: Sales | Service
sales Rating

happy with our new jeep and our experience

byBernadette8on 10/01/2017

Our salesman Charles was very helpful,helped answer all our annoying questions (lol) helped us understand what exactly we were buying,helped with setup

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

207 Reviews
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sales Rating

happy with our new jeep and our experience

byBernadette8on 10/01/2017

Our salesman Charles was very helpful,helped answer all our annoying questions (lol) helped us understand what exactly we were buying,helped with setup

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Very Pleased With the Service I Received

byCrossfireReneeon 09/26/2017

I had a Takata Airbag recall on my Chrysler and was sent to Thompson. Sean was my service rep and he was very patient, kind and thorough. I had to take advantage of the shuttle service, since my car was going to take a while. I was pleasantly surprised when Sean called me later that afternoon to say the shuttle was on it's way to pick me back up and take me to Thompson to get my car. The drivers Fred and Steve were very pleasant and I felt as though Thompson took care of their customers. When I need to buy another car, I will check Thompson out for sure.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Highly Recommend

bynlizamaon 09/21/2017

Charles (Chuck) is truly an asset to your dealership. I was looking for a reliable used vehicle and wound up buying a new one instead. Charles took the time to ask what I needed, where I drive and how often, etc. In short, he found a new vehicle for me when I thought I was going to be stuck with a used one. He was in no hurry even though it was close to 9pm before all the paperwork was finished and I had the key.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Awesome

byLyndsay_Clarkon 09/21/2017

Mr.rich was awesome! Very outgoing! He did not push me into buy a car which is nice! He answered all my questions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

2016KiaSorrento-JPB

byJPB_brenmaron 09/18/2017

Excellent Workmanship Interior and Exterior of Vehicle looked like it just rolled off the showroom floor Have always been pleased with any work done at Thompson

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Jeep Cherokee

byCourtney1153on 09/10/2017

I liked how how they worked to get me into the car I wanted! They explained all my options and worked to get me the lowest monthly payment possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Chrysler 300C Maintenance

bylarry604on 09/01/2017

All work to be done was explained to me and why it needed to be done. Especially if your vehicle is going to be tied up for a while.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

CHRISSY BENNETT

bychrissybenon 08/28/2017

Our salesperson was very respectful, informative and not pushy. The sales team and finance dept worked diligently to provide us with the best possible price and finance options. I appreciate all of their hardwork !! I love my car !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

So So Satisfied

byMomDukes69on 08/24/2017

I liked the customer service rep named Calvin Reed Jr. He was pleasant and he was really patient with us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service

byTschott55on 08/23/2017

Was in and out quick and worked with me to find a good deal to get me out of a bad loan and into a car I wanted

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent service

byCourtney27175on 08/20/2017

I like that Sean tired made sure that everything was fix on my car. My Concern was with the extra Keysense key. My keysense was locked on the car and he made sure that the code was cleared out of the car before I left.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

best in service

bywcoldbeckon 08/14/2017

on time and very professional,will mostly come back for any additional service at this dealership,an may also recommend others to service their car there

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

byEric0926on 08/10/2017

My salesman was very friendly and made everything easy. For it being my first time buying a car everything was very smooth

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New jeep I

byMaybelle1945on 08/09/2017

The salesman was great he explained everything that I needed to know. He was great person.i really enjoy my car .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Vehicle purchase

byTaniesha_on 08/08/2017

Very welcoming atmosphere. Phil B. was awesome and the staff, Professional and courteous. I would definitely recommend family and friends to this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Oil change

byChristina42on 08/04/2017

It was very fast and the customer service was excellent, I had to go back to work and they made sure I was out in time and back to work on time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Clean and friendly showroom

bySpiffykenon 08/04/2017

It was a low pressure transaction. I felt comfortable with the staff and the showroom . Not flashy .. The used car I bought was clean .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Customer Service

byLakia43on 08/01/2017

Phil Buscemi was more about getting me the car I wanted and he was not a pushes sales person he took his time and act like I was his only client and he was very knowledgeable about the dodge Journey and made the experience joyable. Mel Smith Business Manager was also great. I know yall is in the busy to make sales but neither one of them tried to up sales me and stayed within my budget. I will be back in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

1st dealership oil change experience

by_RobertD25on 07/28/2017

It took a little longer than what I was expecting because of the recall fix. But all in all it was a good experience and I will be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome!!

byJoseph5262on 07/25/2017

My salesman Charles (Chuck) was great. He made the whole experience great, very relaxed and laid back no pressure at all. The whole team worked very hard to get me into my truck and they did not disappoint. They were even there after hours to take care of me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeep Wrangler Experience Review

bynicolefallekon 07/25/2017

Evan was a great help and went above and beyond through every step of the process from taking the car for a test drive to helping secure financing on the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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