I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in services is the rudest, discourteous and ill-mannered "professional" I have ever come across. About 1.5 years ago I took my Jetta TDI in for an AC issue. The car had no other problems going on with it, just the AC was blowing hot air. When I came to pick my car up after them holding onto it for over a week...They had blown a fuse. As I was getting ready to get in and drive off a service tech stopped me to say I couldn't take the car as that had to be fixed. OK, So I leave the car, I get a call a few hours later to say that I would have to pay for the fuse because I wouldn't be able to prove that they had done the damage. So I said, "Very well, stop all work on my car. I will take it to another service place" I was then told oh no I cant drive the car away it a road hazard. The only way they would release it to me is if I brought a flat bed truck to tow it away! who they hell has time for that. alright so my father decided it would be best to just get the car fixed and eat the $400. Skip forward to present time, as a TDI owner I received the good will package of $1000.00. $500 is on a visa gift card and $500 is dealer cash. So I took the $500 visa and put it down a non VW car, leaving me with $500 in dealer cash. My non VW car need BRAKE PADs not ROTORs just break pads. So I call up the only VW dealer in the area to get a quote for brake pads. First time I called I was told to call back when I am ready this was mid December, not willing to give me a quote there and then. I call back today and try get another quote was told that it would be between $500 and $600! for a set of front brakes, I set I dont want rotors I want pads. That will be roughly $300 too $400. I said "so you are telling me without even looking this up you know that for a fact" well whats your vin "I dont know my vin, I am driving and you are on bluetooth, I can give you my year, make, and model". Not even willing to help with that info. I then said "No wonder you are losing business to other manufactures". Kenny in his infinite wisdom decides its and amazing idea to escalate the situation and hang up on me. I am a client I still own and am paying for a VW, I am waiting on them to buy it back. I still deserve the respect that Fitzgerald brags they give to their clients. The customer service they offer is lacklustre at best. They lie, cheat and steal, all while holding up the big middle finger to clients. They do not care because they know they are the only VW dealer in the immediate Annapolis area and so they really dont have to work for the business. I am so very glad my days of having to deal with them are coming to and end. I am the go to friend and family member in my circle when it comes to cars and homes, I will make it my business to ensure no one I know makes the mistake of buying a car from this dealership. I have tried to get in touch with upper management, however voice mails never get returned.
My husband and I purchase two vehicles within 2 weeks of each other at Fitz VW of Annapolis. It was the best car purchase experience we have ever had. We weren't looking forward to the hassle of finding and purchasing not one but two vehicles. We decided to start with my husbands vehicle and the experience was so good we came right back a week later to purchase mine. There is nothing bad we can say. Everyone that we dealt with from the salesman to the finance department was wonderful and so helpful. We can't say THANK YOU enough!!!
Great Overall Buying Process!
Very educated and polite staff that made the entire car buying process seamless and comfortable. I would highly recommend this dealership when looking for a new Volkswagen! John Green is a great rep.
Excellent customer service!
The salesman that assisted with our car purchase was very informative, attentive, and helpful. He was a persuasive salesman without being pushy. Filling out the paperwork with the financial manager was quick and painless!
Refreshingly fair and pleasant experience--difficult to find in Annapolis!
We recently made our third purchase from this dealership--first two were new VW's and this one was a used Toyota--and remain loyal customers. Their sales staff are honest, knowledgeable and fair in their pricing for new and used vehicles as well as in their offers for trade-ins. In fact, they compare three different sources to accurately and fairly appraise trade-ins, instead of just KBB. This is especially rare in the Annapolis area! They respected our desire to minimize purchasing time, so we agreed on the sale on a Friday night in under an hour and returned the next day to sign the papers--all of which were already printed and ready to go, which also took us only a little over an hour. We've worked with Justin B in the past, and worked with Ed W this time--both of which are great salespersons to work with. We look forward to our next purchase experience with Fitzgerald VW.
Best car buying experience
Thanks to Justin Beam at Fitzgerald VW, I got a great car at a great price without alot of haggling. Justin listened to what I wanted and applied no pressure even when I told him I was considering a "deal" at another dealership. He cautioned me that their low price might not include shipping and dealer prep-he was right. He still had the best price with everything added in upfront.
Ed Weglein and AJ made my day!
This is the 2nd car that I've gotten from Fitzgerald. The price is competitive... they going the extra mile and they care about their customers. I love my new car!
Great experience at Fitz VW
I just purchased a new Passat at Fitz VW. I must say that the process with this dealership was extremely easy. From the dealings through e-mail, phone calls, and in person, this was probably the best experience we have had buying a car. Our salesperson John G was very helpful and knowledgeable.
I was extremely pleased with my recent experience at Fitzgerald Annapolis VW and can confidently recommend this dealership to others. My sales consultant, Brian S, is simply outstanding - both exceptionally personable and highly knowledgable. He provided me and my family with an excellent standard of customer service. We felt more than comfortable visiting the showroom several times and/or calling with questions, and Brian always went out of his way to assist us. I sincerely appreciate his honesty, high level of customer care and knowledge of the vehicles. Fitzgerald Annapolis VW is a great dealership offering excellent vehicles and a great culture. Brian S is an outstanding representative of that culture. Thank you, Brian!
Quick service and great deal! Thank you Brian S.!!
We had shopped at several dealers and a quick easy straight forward phone call to Annapolis VW netted a fair deal and after meeting with Brett we were able to quickly finish buying at great car at a fair price. Brett and all the staff were a pleasure to work with!
Outstanding sales representative - Justin B.
I am totally satisfied with my experience dealing with Fitzgerald Volkswagen because of the outstanding efforts of Justin B. to help me work through many options to get me to the car that I really love - a new Passat Diesel. He was knowledgeable, helpful, and patient as he reviewed a number of vehicles with me over the course of many days of indecision on my part. He was always accessible and even came in on his day off to work with me. And he knew the cars inside and out, mechanically and electronically. I cannot say enough good things about Justin's performance as a sales representative.
Great dealer for a great car!
We were referred to Breton G. at Fitzgerald VW and we are happy we did. Not only did we meet a great salesman but we got our car at a great price! Would definitely recommend you start your search with Breton at Fitzgerald VW!
Awesome Customer Service
Tom A. has been my Sales Person for the last 10 years. He is always done an excellent job and has the knowledge to get the job done! Tom makes the experience wonderful!!
Craig does earn your business!
Craig K. of is one of the very best people I have ever dealt with in buying a car. He is professional, knowledgeable, honest, courteous and pleasant at all times. That is unusual to find in anyone let alone a car salesman. He and his management really did earn my business not easy to do Ive bought 10 cars from dealers over the years and have learned to go thru the back and forth among several dealers in order to arrive at a fair price. With Fitzgerald that process was minimized and with minimal effort I was offered the best price for the vehicle I was interested in buying. I would recommend them to anyone.
Breton made this experience simple.Not only did he come in with the best price, but I too got a great trade in for my car. He was fast to reply to emails, very persistent without being annoying and knowledgeable. The showroom was clean and they took the extra efforts to get the exact car i wanted prior to my test drive.
I have been on the fence about purchasing a new vehicle once my current lease had ended. After talking with sales rep at Fitzgerald volkswagen I was able to narrow in on the perfect car for me. The sales team was very helpful but kudos to Bret for an outstanding job.
Fitzgerald VW Loyalty
I have had the pleasure to work with Tom at Fitgerald VW in Annapolis four times now. The outstanding sales staff & customer service keeps me a loyal, happy customer. The staff takes the time to listen to all your needs and help you make the best vehicle decisions throughout the process. Even after the sale is complete, they do a great job at providing exceptional support.
Pleasant car buying experience
My husband and I purchased a new VW GTI, using our old Honda as a trade-in, for which Fitz VW gave top dollar KBB value; and we bought out a lease on our '10 VW. Justin B assisted us, walked us through the processes and options with great professionalism and honesty, and ensured our complete satisfaction with the car buying and re-financing processes. The GTI was even offered at a fair selling price below MSRP and on par with KBB and Truecar estimates, so no haggling was necessary, making the experience more pleasant--a rarity in Annapolis, where most dealers set selling prices 15% above fair market prices just because of the locality. We also received the best financing rates in town, as we had done our own cross-checking homework soliciting rates from our personal banks, but none were able to match Fitz VW's offers. We would definitely choose to return to Fitz VW, as we enjoyed the process much better than our previous buying experiences with Antwerpen VW dealers.