Wanted to warn fellow car service visitors
I went to this dealership for a recall parts replacement. They called me to tell me that my brake pads needed replaced and the rotors resurfaced. I had a bad experience with my previous PA Hyundai dealership, so I held off on the replacement to go somewhere else a couple months later. Imagine my surprise when that service shop called me to let me know my brake pads were only a little past halfway worn, the rotors were excellent, and I still had quite a ways until replacement. Do your research before accepting what this service center recommends. They obviously did an adequate job with the recall parts replacement but I am so turned off by their vile attempt to squeeze completely unnecessary replacements from me. I would never take your car to be serviced here for anything.
No communication - Bad service
I will be honest; I have less than good credit. My husband and I visited Annapolis Hyundai a week ago today. We were looking at downsizing to one vehicle, looking to trade in both of our vehicles for an SUV. We were perusing the lot and were introduced to a Sales Associate who was very polite and friendly who immediately showed us an SUV. He allowed us to look inside, check out the "bells and whistles" and offered for us to take it for a test drive. I was upfront with the sales associate, Scott, about my less than perfect credit and wanted to make sure that I wasn't wasting either party's time. He suggested that we get our current vehicles trade in value, payoff amount and "take it from there". After waiting in his "office" for 30-45 minutes, Scott came back to tell me that it was after 5:00 so they wouldn't be able to process our financing application until the next day. Plus, he said, his General Manager wasn't there and he had a way with getting the best value for trades. He sent us on our way informing me that he would give us a call the next day, Wednesday, by 12:00. Even though it was his day off, he said, he was coming in to close our deal and another client's deal. 12:00 Wednesday came and went. I called the dealership trying to reach Scott on Wednesday evening after work and was told that he was off that day, which I already knew, but I thought he was coming in to take care of me? Long story short, Scott has not followed up on his word. On three different occasions he told me that he would call me at "X" time and he never did. I still have not received a definitive answer from the dealership, even a week later. My last call to the dealership was on Friday. I was given Scott's voicemail. In the voicemail I told him that I just needed to know either way and the bottom line is that is all I was asking for; communication. Instead, I guess because my application was denied, I have heard nothing. I guess because I have less than good credit how they are dealing with the situation is avoiding all communication instead of having the decency to just communicate with me. I will never go back to this dealership and I don't recommend anyone else to do so either. Clearly they have a specific client that they want to do business with and everyone else who doesn't fit that mold is tossed to the side. I will make sure that everyone I know knows about this experience and how they do business.
Superb Sales Experience!
Thanks to Chris Zook my husband and I had a respectful, relaxed, and engaging experience purchasing our new Santa Fe Sport. Chris made it a Superb Sales Experience. Thank you Chris! We love our new Santa Fe.
We contacted 13 but bought from Annapolis
My wife & I shopped the internet first and we were contacted by 13 Hyundai dealerships in 4 states. Annapolis did not offer the best price for the same vehicle when they contacted us and they were not the closest dealer being over 100 miles away, but we were going to be driving by Annapolis that day so we stoppoed in. We were very glad we did. Everyone at Annapolis Hyundai treated us like we were there to look at a BMW or Audi. The sales rep we spoke with, Billy Sadtler, took the time to get to know us first before asking any questions about the vehicle we were there to look at and he made us feel like his most important customers of the month. After seeing the exact car we wanted in the showroom the negotiations began and we ended up paying less than we had been quoted by any of the other dealers plus the car had a few extras on it that we really didn't need, but they threw them in for us. I fully expect to buy our next vehicle from Annapolis Hyundai and I've already told everyone that has seen our new car why we ended up buying it there instead of at a closer dealership.
New and Improved
I used to visit the dealership under the previous ownership/management and always have had problems. I tried them again recently because a friend of mine with a Subaru told me that their good service guy John had been moved over to that store. Robby (who I dealt with mostly) was excellent. John was very nice as well too. They were honest, fast, very polite, and they even washed my car on completion. They went above and beyond!
Incompetent, Dishonest, and Painfully Slow
The service department at the Annapolis Hyundai is [violative content deleted]. I traded in my car for a used car of another make, and have had nothing but trouble since. They held my car all day without contacting me or performing any work on it. Or, they claimed that they did a repair, but it was the wrong repair/part. Finally, they had to send my car to a nearby dealer that knew how to deal with my make of car who was [violative content deleted], claiming that a vibrating noise my car was making was due to my car "being a noisy one." At last, my trusted mechanic diagnosed the problem and I took that report back to Hyundai. Instead of fixing the problem, they said the problem did not exist, and they needed a "second opinion" (the other dealer who said the car was "noisy") before they would make any repairs. They lied and stalled blatantly. I feel bad for the polite man at the service desk, who is obviously covering for a poor operation.
I brought my car to the dealership in around 9 in the morning. I explained to them in detail all of the problems I needed corrected. I had to have the car jump started (because the battery was dead) to get to the dealership. I explained that to them also stated the passenger side brake light was out. I also told them that the driver's side window motor was burned up and the window didn't go up and down. I also asked for an oil change while they had it. They told me they would call me later in the day. I never heard from them. I called them at 2:45 and was told they were looking at it that he would call me in about 30-45 minutes. They never called back. At 4:00 I called back and was told they were still working on an estimate for me. I asked what services had been done, he said the oil was changed. They had my car all day and did nothing to it. He told me I needed a new battery, which I told him I knew that and asked if they replaced and he said no. I asked about the window and he told me the motor was burned up and they ordered a part that should be available on Wednesday. I asked if they replaced my brake light. He told me it wasn't burned out. I told him that Jiffy Lube and numerous friends and family, co-workers all said it was out. He said it wasn't. I asked him to have my car ready at 5:00. He asked if I wanted the battery. I told him no, they had it all day and now they want to put the battery in when I'm coming to pick it up? Long story short, I was charged over $91.00 for an oil change and for them to tell me what I had told them at 9 in the morning,..nothing fixed.