Cook Chrysler Dodge Ram SRT

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Cook Chrysler Dodge Ram SRT

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
service Rating

Really helped me out of a jam

by letterman01 on 06/24/2016

My brake line failed while traveling through the area on a Sunday. I was able to get my truck to the dealership before they opened. The service department saw me quickly, was able to get my parts the next day and get me on my way mid-Tuesday afternoon. They even provided a loaner car. My service advisor, Ricky, was extremely helpful and understanding. I really appreciate the team's work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
15 Reviews
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service Rating

No service from the service department

by Ram15002014 on 09/02/2016

Called two weeks in advance for and oil change, tire rotation, two recalls, work on the front bumper making a noise. I also had a leak from the back window. After the truck was there for 8 hours, they fixed the leak in the back window. They wanted to keep the truck over night to finish the job.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Really helped me out of a jam

by letterman01 on 06/24/2016

My brake line failed while traveling through the area on a Sunday. I was able to get my truck to the dealership before they opened. The service department saw me quickly, was able to get my parts the next day and get me on my way mid-Tuesday afternoon. They even provided a loaner car. My service advisor, Ricky, was extremely helpful and understanding. I really appreciate the team's work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wonderful Service Experience at Cook Ram

by wood3462 on 07/28/2015

I had may Ram 1500 serviced at Cook on Saturday 7/25/15 for the first time. Service writer Sean O'Hara was very professional. He took his time and explained the work to be completed. O'Hara really made me feel important as a customer. Thank You for the excellent care. I will definitely recommend and bring my vehicle back to Cook Motors. Regards; Carleton Wood

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cook Service Team Rocks

by CPRHDSRT on 10/25/2014

Sean and his team are fantastic professionals. They go the extra mile and always pay close attention to the details. Thanks !!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by Bob1534 on 09/07/2014

Took my new truck in to have an air leak corrected. The Service Tech and Service Manager both provided a detailed assessment of the issue. The service manager (Sean) even went on a test drive with me to identify the problem. Problem was explained and the issue was taken care of. Excellent customer service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Comfortable atmosphere

by ewag1 on 08/31/2014

We recently purchased our 3rd vehicle from Cook. Each time our sales person was Barnett J. As a result of our overall experience with the dealership and ,most especially because of Barnett January, we are very likely to eventually purchase a 4th from there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cooks for Life

by BruceWGT on 05/18/2014

I dropped off my car in for an oil change under Cooks for Life and they called me to say it was done several hours before my stated afternoon appointment, Also had a slow leak in front tire from a nail that I asked them to plug and move to the rear which they did and did not charge for. The only disappointment was finding the mechanic's greasy fingerprints on the hood but otherwise everything was great..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dani was Great!

by NicoleHayes12 on 05/13/2014

My husband and I wanted a RAM 1500 and wanted to lease it and Dani and Tommy put together a great monthly payment w/ low money down for us. I was in and out within 15 minutes and we LOVE our truck. Thanks Dani and Tommy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tundra purchase

by Mike8951 on 04/04/2014

I just completed the purchase of a tundra from cook Mazda and had a wonderful experience. Dan and Ryan where not a typical sales team they were great to deal with and made the experience extremely enjoyable. I would recommend them for anyone looking for a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Ryan is the man!

by digitalshep on 03/10/2014

These guys are top notch! We bought a 2014 Dodge Dart Rallye and a 2014 Ram 1500 SLT Big Horn from Ryan within a week of each other and both deals were awesome! They were right on with pretty much everything and they were truly just an enjoyable group of people and believe me I hate buying cars as much as the next guy but they made it awesome! Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dani was awesome!

by Tamara29 on 02/15/2014

Today was my first time buying a car on my own and I walked out in a brand new car within my budget for my monthy payments. The service was great !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Buying a new truck dodge 1500

by Cmherring on 02/12/2014

The dealership worked great from Ryan the sales person who was with me for everything. To tommy the sales manager to tony the F&I manger to bill the genanal manager the whole time it was truly a great time. I would and will come back to Cooks motors in Aberdeen Md you should to you will not be sorry make sure you ask for Ryan the sale person he will work with you to get you in a car or truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying a new truck dodge 1500

by Cmherring on 02/10/2014

The dealership worked great from Ryan the sales person who was with me for everything. To tommy the sales manager to tony the F&I manger to bill the genanal manager the whole time it was truly a great time. I would and will come back to Cooks motors in Aberdeen Md you should to you will not be sorry make sure you ask for Ryan the sale person he will work with you to get you in a car or truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Expierence I have ever had!!!

by MikeTaylor on 01/09/2014

Purchased a new Chrysler 300 from Cook Auto. Tom P. and Greg H. made it happen. If anyone is looking for a new car go see these guys, they were first class from start to finish. Thanks Tom and Greg.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Misleading and Diseptive

by apotte2 on 04/14/2012

STAY FAR AWAY! I bought a used car in October...5 months later there were strange noises. Long story short I was told it was danderous for me to drive as the ball joints needed replaced, back break pads replaced (which I can understand), and I needed a new transmission!! O and also another dealer pulled car fax and it was sold to me with a discrepency in mileage...which effects my resale value...because not many people want to buy a car that has that noted. I went to Cook to discuss that this is not what should happen within such a short time and I would have never bought that car and I should be reimbursed for some of these costs. All the sales manager could say is well theres nothing we can do sorry for your experience......REALLLYYY!! I guess they dont care about repeat customers because the next day I bought a brand new car instead...business they missed out on.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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