Newcastle Chrysler Dodge Jeep Ram Viper

Today 8:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 5:00 PM

Customer Reviews of Newcastle Chrysler Dodge Jeep Ram Viper

4.8
Overall Rating
(17)
Recommend: Yes (16) No (1)
Write a review: Sales | Service
sales Rating

Great service

byLaurie33on 05/30/2017

Randy Miller was personally invested in making sure I bought the car I wanted and needed. There was no pressure and he let me take the vehicle for a weekend to see how I liked it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
20 Reviews
Sort by:
service Rating

Excellent Service Department!

byLisaPinkhamon 08/15/2017

I stopped in without an appointment to get tires put on and they fit me right in. The tires were used and were awful to drive with so I called and they said bring it back and they switched them back. Great service department!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

review

byCalebbrownon 08/07/2017

it was within the time frame that they told me it would be in and I got a loaner car in the meantime which was nice.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

NEWCASTLE'S AWESOME SERVICE DEPT

byshelbezon 07/17/2017

The service dept goes over and beyond my expectations. Eric, Heather, Shelby, Chris, Ron, Matt, Jay, Craig, Mike and all tech's are awesome!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Competence

byLewisTurcoon 07/14/2017

What I like about the service is the competence of the staff and the affability of their individual natures, to wit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Broke down far from home

byJburning27on 06/23/2017

We're from Chicago and my 2016 jeep Cherokee failed to start. I took it to your friendly dealership and without hesitation you replaced my warranty battery. All with a smile. Your service department made us feel like home.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Appointment

byJaybilodeau237on 06/21/2017

I like bringing my Jeep to Newcastle for service because everyone there is friendly and trustworthy. I've never had a bad experience with the service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Newcastle Service people

byBill_Holton 06/17/2017

Heather was a Terrific. She went out of her way to help my Grandson fix the Jeep and get back on the road.......Thanks very Much...........Bill Holt

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

oil change service appointment

byPrince827on 06/14/2017

It was a pleasant waiting area. All staff (and dealership dog) were quite friendly. Service rendered was quick and thorough. Price, however, was higher than other area providers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Maintenance/Inspection

byS1mmons_Fam1lyon 06/08/2017

We've used the dealership even before we bought our Jeep for prior vehicles. They are always professional, friendly and easy to work with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

byLaurie33on 05/30/2017

Randy Miller was personally invested in making sure I bought the car I wanted and needed. There was no pressure and he let me take the vehicle for a weekend to see how I liked it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Our buy experience at Newcastle Dodge

byirmalynon 05/25/2017

Really liked and appreciated the customer service from each person with who we dealt with during the looking at and buying of our Jeep Cherokee. We continue to return to Newcastle Dodge when looking for a new vehicle because of the great customer service they give. They take the time to know their customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

byspoole8on 05/11/2017

Great friendly staff, who genuinely care about their customers. I would recommend them to any friend or family member, it is the best service I have received!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Highly Recommend Newcastle!

byMichele74on 05/08/2017

Service is always great! I know I can rely on Newcastle to do the work necessary and correctly. Plus, love the great customer service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Good service

bymustangladyon 05/08/2017

Feel like repairs were done well, thorough diagnostics. Communication about time required and when vehicle could be picked up could be better

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great place

bymspnascaron 03/31/2017

They treated me like a person. They were very professional. The work was done in a timely manner and done right the first time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fabulous!

byDavidBarteron 02/28/2017

Heather and Jay were outstanding. Their customer service is second to none and it is always a pleasure to conduct business with Newcastle's service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great place

byScottSGon 02/17/2017

Eric and the whole Service team are great. They helped me decide on the correct fix for my needs. Very friendly staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Second to None

bymoparman8on 08/22/2016

The Service Manager, Eric is friendly, informative and always bends over backwards to accomodate me. All others in the Service Dept are helpful as well. You can tell that they take pride in their customer service. Service after the sale is a rare commodity these days. Refreshing!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Exceptional, professional and Quick Sales Service

bymoparman8on 06/14/2016

Purchased a Ram 1500 Laramie from this dealership. I cannot say enough good about my experience. The owner, Randy is a very personable individual who treats you like a friend instead of just a number. When you see that most department heads have been there many years you will realize the commitment they have to customers. The Service Department is unequaled by the competition. They provide loaner vehicles to anyone who wants them which is a valuable thing to working people. I would highly recommend this dealership to anyone looking to purchase a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Poor customer service

bycolleen31on 06/03/2014

I went to Newcastle Chrysler to purchase a vehicle. I waited for 1 1/2 hours for them to check my vehicle and give me the trade in allowance, which is unacceptable. The sales manager walked in, passed the young man who was doing the paperwork a piece of paper with the trade in allowance on it, then disappeared into his cubical. He didn't introduce himself or want to talk to me. This was the price of the purchase vehicle, this was the trade in allowance for my vehicle, no discussion. Take it or leave it. I left it. I should have left long before that.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
about our dealership
Google Map