Veterans Ford

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Customer Reviews of Veterans Ford

4.7
Overall Rating
(18)
Recommend: Yes (11) No (0)
Write a review: Sales | Service
sales Rating

Product Enthusiasm

by KaliKat on 06/18/2017

Eric is a very enthusiastic sales representative. He was flexible with us (who live across the lake) to schedule a time with him. Being accommodating was very much appreciated. He performed the necessary follow-up communications and got us Synced up. Thank you

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

18 Reviews
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sales Rating

Product Enthusiasm

by KaliKat on 06/18/2017

Eric is a very enthusiastic sales representative. He was flexible with us (who live across the lake) to schedule a time with him. Being accommodating was very much appreciated. He performed the necessary follow-up communications and got us Synced up. Thank you

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Quick and Easy

by ppersson on 11/07/2016

Had a good experience. Was able to get to the point and purchase the right truck.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Veterans Ford

by Lsinders on 10/11/2016

I recently brought my Ford Escape to Veterans Ford for an oil and filter change. Roberto, as always, handles everything thoroughly and efficiently.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Services are always Great,Professional & Knowledgable

by lydpwilliams on 07/19/2016

Veterans Ford is the only place I get my Oil Changes, Veterans Ford is the only place I trust with my vehicle.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

5000 mile--first visit

by kgpjwp26 on 07/12/2016

Service was good; however, I did find it strange when I introduced myself and they then asked what I was there for. I had made an appt so it would seem they would know "why." Then Roberto stated now if you bought your vehicle here then this visit will be no charge. again seems since I made the appt in advance they would know that I did indeed buy the vehicle at Vets Ford. Exteremely disappointed that my car was not vaccuumed or washed while at the dealership. Other dealerships just do/offer this service without having to ask for it when you leave your car for any type of service. Get with the times Vets Ford

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Smooth, easy deal.

by tlaroze79 on 06/23/2016

I bought a 2016 Mustang GT from John Brown at Veteran's Ford and it was a very good experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great purchase experience

by Trillium74 on 06/02/2016

No hassle from the beginning Ordered in less than an hr at a great price 2017 Ford Escape delivered as promised Less than an hr to pick up A great SUV at a great price with no hassle

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service

by Mzbarnett on 05/12/2016

I really like dealing with veterans ford. The staff is very nice and they work hard to accommodate all of my needs.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Quality Courteous Service

by Fordcustomer61 on 05/10/2016

I have been taking my automobile to Veterans Ford in Metairie, LA for many years. They have always been very professional and courteous, and the repairs are completed in a timely manner. When parts must be ordered, they always follow up with a phone call to keep me informed of the status. I highly recommend them!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service, Clean Facility and Kind Friendly People

by lydpwilliams on 04/15/2016

I live on the North Shore and travel to the South Shore to Veterans Ford to have my Nissan Rouge serviced, I do not trust anyplace else to service my vehicle, the service dept is very efficient, knowledgeable and respectful, all the people are very kind and friendly and helpful, Thank You for Your Service

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Service Department

by june1953 on 12/31/2015

Went to have my vehicle oil changed and tire rotated. Debbie T. was very helpful and knowledgeable.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Service

by soks3d1 on 11/10/2015

Great service, friendly technicians and great service writers. Great prices too. Did not have to wait long for my oil change and tire rotation. Very pleased

Recommend this dealer? Yes

service Rating

Worst Service Department

by cwientjes on 06/08/2015

I brought my 2013 F250 in for a oil change and other minor service. its the first time ever that I have had to leave a vehicle overnight for an oil change. But after they broke the fuel filter cap, they did not have a replacement for it in stock. then the truck was not ready until the following day at 12:30. This in its own right is poor service, but after I picked up my truck, I realized that the did not flash the computer per the ford recall as requested, nor did they check the DEF during service. I did pay for the part that they broke though. I have brought my truck to many dealerships during my travels and have never received poor service as I have from Veterans Ford in Metairie, LA. I will not ever bring my truck back!

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

sales Rating

IMPRESSIVE

by Moms_Dream on 09/14/2013

This was my very first "brand new" car purchase. My sales person was Andre' H., a very well dressed, professional, good natured guy. He did not pressure me at all and he went out of his way by moving cars all over the place to give me a perfect view of every angle and color of mustang available. Then I had to leave for an appointment and he understood; didn't push me to make any decisions on a whim. I returned several hours later and left with a brand new Mustang GT. I did notice one concern with the rubber around the door. Andre' said, " if you have a minute I'll take it to service right now; or you can bring it back." One of the other salesman even came out to my car as I was about to leave and sync my phone to the car for me. The only negative thing about the whole process would be the rubber on the door and the floor mats being very cheap and you are only provided with front mats.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Easy Service

by aaron_friedman on 08/09/2013

The service department was attentive and efficient. André H. called as soon as my car was ready and gave me personal service making sure that the car was ready and the work done as requested. I would recommend Veteran's Ford for sales and service and specifically Mr. H.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Good experience

by bobnsal on 08/04/2013

We recently purchased a 2013 Ford F-150 from Veterans Ford and were very happy with the experience. Andre was our sales person and he was very helpful and made our decision to purchase an easy one. We were satisfied with the amount they gave us for our trade in. We checked the average selling price for the truck before we purchased it and Veterans Ford was on track with what every review site said we should pay for the truck.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Do not trade in a vehicle!!!!

by tyler337 on 06/15/2013

Let It be known that veteran's ford will only offer you auction prices for trade in's Brought 2 vehicles in 5 days apart. 2006 F-150 XL Stripped down work truck with 27,000 Miles on it, They offered 5k For it. Yet the vehicle was in my opinion a clean trade in. They do not go buy any standards, NADA They toss out the window. So, another words, They go buy what a auction of rental cars,fleet cars etc go for. And as a lot of people know auctions can range. Brought in a mint condition 2009 Highway mile Fusion. Clean Trade in Per NADA Specs. NADA Showed a price of around 7K, Rough was 5700. Veterans ford offered me 4000 For it. Now this vehicle had all highway miles but yes it did have 125K on it. All the managers are rude and will curse infront of you. Especially the used car sales manager. Be careful. As I did this twice and when they offered me 5k for a 2006 F-150 Strip down model for 5K, In Clean trade in condition, I was shocked. I will never do business with Veterans for again. They want to steal trade in's In my opinion. In My opinion I would go with another Ford Dealer, As this one. [contact info removed.]

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

service Rating

Always Service with Veterans Ford

by nolanorthshore on 05/06/2009

I bought my F-150 from Veterans Ford in 2005. I've had my truck serviced at Veterans Ford every time since I purchased the vehicle, including oil changes. I am now up to the 105,000 mile mark, and my truck runs like it is brand new. The service guys at Veterans Ford are experienced and have taken good care of my truck over the years.

Recommend this dealer? Yes

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