Walker Honda

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Sunday
closed
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Walker Honda

1.6
Overall Rating
(11)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
11 Reviews
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service Rating

Warranty work

by Gailscan on 10/16/2017

Even though I purchased my car at a different Honda dealer, Kasey Melancon in your service department was extremely accommodating when I took my car in for warranty work. I appreciated her attitude.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change & Recall Update

by HondaLady01 on 10/15/2017

I have been using Walker Honda over 10 years. Their service is always exemplary on all levels. I have nothing negative to say.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mr. Savoy

by Army0315 on 10/12/2017

I did not like how one of the service rep provided service for me. She was very rude and not helpful what so ever.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great used truck buy at walker honda

by vwjimski on 02/17/2013

purchased a 2005 tahoe 12/31/2012. used internet price dealership posted. got a good trade in price on my 99 chrysler 300,salesman was up front with a car fax report,a vehicle over all inspection done in the shop,and a cost estimate to fix the one item needing attention. i repaired the item myself after the purchase . my daughter has purchased three honda's from this dealership,and will buy from them again,and after my experience with walker honda,i think i will too! you owe it to yourself to check them out,if not for a new honda.maybe a used vehicle,as their used car lot has a wide selection available.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great used truck buy at walker honda

by vwjimski on 02/07/2013

purchased a 2005 tahoe 12/31/2012. used internet price dealership posted. got a good trade in price on my 99 chrysler 300,salesman was up front with a car fax report,a vehicle over all inspection done in the shop,and a cost estimate to fix the one item needing attention. i repaired the item myself after the purchase . my daughter has purchased three honda's from this dealership,and will buy from them again,and after my experience with walker honda,i think i will too! you owe it to yourself to check them out,if not for a new honda.maybe a used vehicle,as their used car lot has a wide selection available.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Department needs improvement

by carshopper87 on 11/19/2012

We bought our new 2012 Odyssey Touring Elite on July 16, 2012. In early September the DVD player began scratching our DVD's and making loud noises. We called Walker Service and set up an appointment for 9-25-12. After waiting for over 2 hours we were told that a replacement DVD player would be ordered and would be in within 3-5 days, and ours would be replaced. After calling to track the order we were told the part came in on 10-4-12 to come in on the 5th and it would be installed. After waiting for over 2 hours on the 5th I was told that a DVD player would be ordered that Honda cancelled the other one pending inspection of DVD player. Why was it not inspected on 9-25? Why was I told it was being installed on the 5th? We set up an appointment for 10-10 to have the broken player replaced. After waiting for over 3 hours (with my two toddlers with me at every appointment) I was told that the navigation system was now not working that they got "air in the line'. Seriously, an electrical issues with "air in the line". I explained that we were leaving for vacation on the 12th that we needed our navigation system, which was working when I arrived, to work when we left. After a little back and forth between employees they took our vehicle back and got the navigation going again. At this visit my dash where the DVD player was taken out was scratched on the right hand side. We were told that entire console unit, not just the DVD player, would have to be replaced and that it would be in on the 22nd. Mike Thompson told me before I left that we'd be given a free oil change for our trouble that this was the first DVD player they had ever had to replace. We called on the 22nd and the part was not in. We were told that we would get a call when the part came in. I called 11-1-12 to track the part and was told that it came in on 10-26-12 that it "must have slipped through the cracks". We made an appointment for 11-9-12 to have the part installed and the scratches repaired. We arrived at 9 am and were told that our vehicle would be ready in 2-3 hours. We called at 1:00 pm and it was not ready to call back in an hour. We called back at 2:00 pm and were told it would be ready on Monday. We got a call around 4:50 telling us our vehicle was ready. We picked it up and the DVD player was working. The remedy for the scratches on our dash - they were filed down creating more damage than the original scratches, but camouflaged the scratches better. Because our oil life was at 60% when we were there we asked for an IOU for the oil change was told that they would remember us that we didn't need one. Over all this was not a pleasant service experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Wonderful Walker Honda

by cindy67 on 10/12/2011

Do your shopping via the Internet with Mr. Henry White. He sent a quote via Email and called with quote lower than Edmunds on a 2012 Civic EX-L. He answered all questions and was very easy to talk to. Do your homework with Edmunds before you start shopping. Walker is Wonderful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

sales 101

by wmiller2 on 07/12/2011

i have to disagree with the person who made negative remarks about Mr. Wrubel. my wife hit a curb and blew out a tire, she called him. John went and changed her tire, she tried to give him some money he would not take it, we have bought quite a few cars from him and would only buy from him in the future, sounds like you had a bad experience at the shreveport dealer. John thank you for all your help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

DON'T HESITATE

by paigeld on 06/03/2011

If you haven't yet, try Walker Honda for your next new or used vehicle. Great sales, wonderful service department -- you won't be dissappointed. Our family has purchased vehicles in the double digits and trust that they will always do right by us !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good Ole Henry

by whodatfanman on 04/12/2011

I submitted for a price quote through Edmunds on a 2011 Honda CR-V Ex-L with Walker Honda. I have dealt with these guys before as my wife drives a 2008 Accord. The next morning, got a call from Henry White and an email with a price quote right around Edmunds True Market Value. I was pleasantly surprised. I told Henry what accessories I wanted and went by the dealership after work. No surprises whatsoever. Got a great deal and great 0.9% financing for 60 months through Honda. Can't beat that. Also, I knew I was upside down in my trade, but the price they gave me was more than fair. Walker Honda's service dept is tops around here and I look forward to my continued relationship with Walker honda for years to come.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Walker Honda

by monmere on 08/29/2010

Walker Honda has had a reputation for not "Dealing" with customers. We have tried to deal here in the past and were very disappointed with them. We decided that since their dealership in less than a mile from our home that we would give them a try. The first day we went into the dealership and a Mr. Wruble greeted us and asked if he could help us find what we were looking for. We sat down with him and asked for his best price offer on a 2011 Honda Pilot with Navigation system. My husband explained he travels the whole state for his job and we would be comparng prices at as many dealerships as we could. We stated that the BEST price we were quoted would be the acceptable price and he would give Mr. Wruble the opportunity to beat it! Mr. Wruble stated that he would only quote us the window sticker price! My husband asked him to just give us a fair price to try and deal with us. He however refused to even try to negotiate a price off of the sticker price. I was upset after this encounter. I went home and tried edmunds.com. After using edmunds.com and getting information on "how to deal" and what to expect, I sent out request for internet price quotes. I received quiet a few, in fact I was overwhelmed with the number of emails I received. Brian Fralick from Walker Honda sent me an internet quote which was fair but not the best we had received. After dealing with Holmes Honda in Shreveport, La. we were insulted by the sales manager there and returned to Alexndria to Walker Honda. We met Mr. Brian Fralick and began negotiating with him. He was a good salesman but we finally agreed on a price and went forward with a purchase. The color vehicle I wanted with Navigation system was not available on their lot but he took a lot of time and effort and located the exact vehicle we wanted. It took a couple of days to get it in, but Mr. Fralick was steadfast in his search for our vehicle. Once the vehicle arrived on his lot, he gave us a call to come in. The paper sigining went very well and quickly. I had a meeting I could not miss in a few minutes so they tried to speed everything up for us. I had to leave after signing papers so the next morning we drove the New Honda Pilot back to the dealership and Mr. Fralick went over all of the features of the vehicle. He even programed our Cell Phones to work through the Navigation system by voice command. This is not something that my husband or I would have figured out!!! I can not say enough nice things about the professionalism of Mr. Fralick. If I purchase another vehicle from Walker Honda, it will be from Mr. Fralick. He made my purchase smooth and easy with no complications. Looking forward to working with him again!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

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