BMW of Louisville

Today closed
Closed Now
Sunday
closed
Monday
7:30 AM - 8:00 PM
Tuesday
7:30 AM - 8:00 PM
Wednesday
7:30 AM - 8:00 PM
Thursday
7:30 AM - 8:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of BMW of Louisville

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Excellent Service

by j105105 on 05/13/2017

I had a few issues after a pre-purchase inspection at an independent mechanic had caused my 128i to have some issues. I was fortunate to be paired up with the Service adviser Brian Morales who made the whole process go as smooth as possible. The staff here seems to be knowledgeable about the work they are doing and are very friendly. The only room for improvement would be the price, I felt it was a little high for what was done but I can live with it knowing it was done right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
12 Reviews
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service Rating

Excellent Service

by j105105 on 05/13/2017

I had a few issues after a pre-purchase inspection at an independent mechanic had caused my 128i to have some issues. I was fortunate to be paired up with the Service adviser Brian Morales who made the whole process go as smooth as possible. The staff here seems to be knowledgeable about the work they are doing and are very friendly. The only room for improvement would be the price, I felt it was a little high for what was done but I can live with it knowing it was done right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Routine service

by CmLouisville on 04/17/2017

Car was done a bit early and was washed also. Had a great coupon for spring tune up so I save over $100. People are always very helpful and friendly and check on you regularly while waiting.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Buying Experience

by lgilb604 on 04/28/2015

I purchased a 2015 X5 from this dealership and it was the easiest car buying experience I have ever had. From the moment I walked in the door, my sales associate, Wayne, went above and beyond to ensure I had a fantastic experience. Even after my purchase, he made sure to follow-up and find out if I had any questions about the process or any questions about vehicle features. I will absolutely buy another vehicle from this dealer in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Refreshing experience!

by pcnlo on 04/13/2015

We just walked in and were not looking for any sales person in general but got lucky and ran into Lisa Rice. She made the entire process feel like she was there for us no matter what questions we had. I really like her non typical sales approach to buying a new vehicle and would recommend using her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First-Rate Service

by roadburner on 10/28/2013

I'm always impressed by the quality of service my wife and I receive at Swope BMW- my wife won't consider any other brand. Edwin T is our Service Advisor and he always does an EXCELLENT job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

So far so good

by kyrider on 08/26/2012

I ordered my BMW 328i from Sam Swope BMW Louisville and I was told the car is 4 days from entering US customs. It turned our that the car was not so close to delivery. Four weeks later the car was shipped to Louisville. I wish the sales agent made that clear that the car is still so many weeks away from delivery and I would have waited for 2013 model but all it good. I ended up taking delivery of my 2012 BMW and I'm happy with my car choice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Dealership

by z71sab on 09/19/2011

Very professional dealership. I don't forsee dealing with anyone else after my experience with Sam Swope BMW.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful experience

by lprider on 09/19/2011

Can't say enough about how smooth this buying experience was compared to my others! Staff was knowlegable and didn't waste my time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A Dealer that provides great service at a very reasonable price

by roadburner on 03/27/2010

Swope BMW has an excellent service department. Edwin Thomas is my Service Advisor and he is a true enthusiast as well as a great guy to deal with. Service work is performed in a reasonable time and I have yet to find fault with the quality of the work. Edwin never attempts to push unnecessary service or repairs. Very pleased. I don't think my wife will ever consider any car other than a BMW, in large part due to the courteous treatment she has received from Edwin and the rest of the Swope staff.

  • Recommend this dealer? Yes
service Rating

Don't go here if you value your money

by automagrt on 02/11/2009

I took my 330i in for scheduled service (oil change and inspection). It was still under warranty and I had the maintenance plan as well, which I told them when I scheduled the appointment. I dropped it off in the morning and after 6 hours and not having heard anything, I called to find out what was going on. They said that I needed new brakes/rotors, along with new front control arms, and a couple belts were worn and should be replaced. The service advisor quoted me $1800 for this. When I asked about this being covered under the warranty/maintenance plan, he said he would have to give me a call back. 30 mins. later he calls back and says it will be about $750. The brakes/rotors aren't covered due to excessive rust, which he said was caused from sitting undriven for extended periods of time. That's an environment issue and therefore isn't covered under the maintenance plan. I said that I put about 25k miles on it a year so it doesn't sit undriven for long, and 20k miles ago the rear brakes/rotors were replaced under the maintenance plan by another dealer. He still said it wasn't covered. I asked about the control arms which he said were never covered as they were just standard wear and tear items. That's interesting since the maintenance plan is supposed to cover wear and tear items. It needed to be done so I said to go ahead and do it. He wanted to know if I could leave it overnight as it was supposedly a 3-4 hour job (it had been there for 7 hours now) and I said that I really needed it that night but could wait if absolutely necessary. He told me he'd see what he could do and call me right back. After 30 mins. and no return phone call, I call back. He tells me that it will be ready in an hour. When I go pick it up, I'm socked with an $1150 bill! I was given no explanation for the discrepancy between the quoted $750 and the actual cost. It was just an "estimate." As many brake jobs as they do and control arms that they replace, they can only get within $400 of the actual price? Furthermore, the other recommended maintenance items that should have been done at this inspection per the maintenance manual were spark plug replacement and automatic transmission fluid flush/replace. I was told that it didn't need it. Funny, the book says that if it's not done, then the warranty is void. I contacted BMW NA as they didn't contact me like they usually do after a service appointment. I explained what happened and the rep said he would contact the dealer to try to resolve it. He called me back the next day and said he had talked to the dealer. He said that the dealer had provided a more detailed explanation to him about the brakes/rotors. They had "pitting" from rust and therefore would not be covered as that was not normal wear and tear. Again, I told him that it doesn't sit undriven for any length of time but he could only go with what they told him. As for the control arms, he couldn't verify if they were a covered item or not, but according to the dealer they weren't. I guess BMW NA doesn't know what their own maintenance plan covers? As for the transmission fluid and spark plugs, he repeated the same thing about it not being needed. Weird, because BMW's maintenance book specifically says that it is. They had never been replaced before so I don't see how it wouldn't be needed. Regardless, the warranty and maintenance plan had just expired so they couldn't cover it now anyway. I'm sure they didn't plan that one! Bottom line is, don't go here unless you're sure everything is covered under warranty. If they say it's not, check with someone else or go to another dealer. Even if it is, I wouldn't trust them after this incident. That was my first and last time at Sam Swope. I will be using an independent shop from now on as there are several good ones in the area. I also found out that they would have only charged half of what Swope did!

  • Recommend this dealer? No
sales Rating

A Great BMW Dealer!

by roadburner on 11/15/2007

I have purchased four vehicles from the Swope Auto Group. Three have been BMWs. In each case I have received excellent treatment. My sales associate Wayne Davenport is knowledgeable and professional- and I've always wound up with a great car at an excellent price. Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

A First-Rate Service Department

by roadburner on 11/15/2007

I've been a customer of Swope BMW's service department for over five years. I have been consistently impressed with the overall excellence of the operation. Service and repairs are completed in a prompt yet meticulous manner. My 1995 3 Series receives the same care and attention as my wife's 2004 X3. Edwin Thomas is our Service Advisor, and he does an excellent job in addition to having a sincere passion for the Marque. I also have to commend the Swope BMW parts department. It has a large inventory of parts, and what is not in stock can usually be obtained within a day or two.

  • Recommend this dealer? Yes
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