2017 Hyundai Tucson Purchase - 8/2017
Love the new Tuscon which is why I rated the experience at 2 Stars. Having said that unless you are using the Financing they want to find for you they are NOT co-operative at all. We wanted a different color than what was on the lot. They said they could bring it in BUT it would cost us more...BUT if we bought one off the lot they would give us the same price.... Wouldn't let us leave to come back with our own Financing from our own Credit Union. We were willing to come back after they obtained the correct color and we would have gotten our own Financing but they were insistent. Then we were shown where to sign for an option already on the vehicle which resulted in them adding $199.00 to the over all cost. When I re-read the paper work that night I saw that we had the option to decline (we were not told that) and went back to request a check. We will see if that EVER comes to us. They WERE not happy that we asked for that. I WILL not take my new Tuscon back there for any Service as the Managers nor Finance will pick up the calls or return your calls or emails. It is TERRIBLE. Go look there if you want....Buy at your own RISK. :(
Watch out for add ons
Went in with a quoted price, by the time they were done the price had increased $2000. Brought me paperwork to sign and it had an "accessories" package added for $1500. Asked them to remove that and was approved for my financing. When reviewing the documents, they had added that $1500 package back on. They also told me I could put down a large amount after signing and that amount would be spread throughout all the monthly payments and it would lower my monthly payment. I called Hyundai financing and they do not do such things, a large payment would be applied to interest first, then to the principal. Straight-up lied to a number of times. I was also told one price and when they presented me with the paperwork, the price had magically increased $90.
I had my 2005 Santa Fe in to be services Jan 2010 for a complete loss of power, of course they found nothing wrong but said I needed the $1,100.00 60k warrenty work done. I agreed thinking ithad been worth it so far. But as soon as I picked it up the loss of power happened again right away. I took it back Feb 2010 for the same issue, again found nothing wrong, except for a taillight being out and replacing it without my permission for $152.00. Picked it up, again loss of power. Took it back March 2010 for the same issue, again nothing wrong but this time when I picked it up nothing happened, ran like new! My thoughts are they actually hooked it up to test it this time, found the issue and fixed it since they already charged me a buttload. Well now the AC isn't working so I took it in yesterday 4/5/10, just received a call and they said "sorry but your AC compressor is out, and that is not covered under warrenty so that will be $600.00" Of course I threw a fit stating all the problems I have had and would have to call back. I haven't decided what I am going to do yet because when I purchased the car in 2006 I was told, perfect car blah blah blah. Well I get it home and a few months go by and I start to notice the paint on the back passenger quarter panel is peeling, not suppose to happen in a new car, so I take it back and low and behold the car had been wrecked and NO ONE TOLD ME! The service guys told me!!! That issue had to be repainted 4 times and it is still peeling! I feel I have been mislead into buying this car and pretty much raped in the last 4 months with this service! I do love Hyundai's but I will NEVER go Kerry Hyundai AGAIN!
My first contact was with Tim Bonta. Through emails and phone conversations he gave me what I thought was a fair price. After reading so many horror stories on the internet about car buying in general, I was very wary about trusting any car dealer to live up to what they had said or even written. Tim and Larry Moyer went above and beyond in what they did to re-assure me that what I was quoted would actually be what I got after a 2 1/2 hr drive to their dealership. When I got there, Mike Daugherty took care of all of the paperwork and made the stressful task of car buying something that was actually enjoyable! They were very patient with me as I questioned several of the standard documents (sorry for the paranoia!) and were all true to their word.