A tragic waste of time...
If your time matters to you and if you're looking for a dealership with a shred of integrity, steer clear of Olathe Subaru. I began working with Olathe Subaru over a month ago while simultaneously working with a Honda dealership. I was torn between a CR-V and a Forester 2.0XT Touring and since they're both great vehicles, it really came down to dollars and cents. Honda made me a lease offer three weeks ago I was happy with, so I told my sales guy, Ben Miller, that if they could match the deal, great, otherwise I'd be signing a lease with Honda. He asked if the Forester was worth $18 more per month, to which I said yes. I really enjoyed the Forester, it's a lot of fun to drive. So with a deal in place, I notified Honda that I was going to be working with Subaru and I walked away from the deal they offered. The Forester I was looking at had damage to the passenger door jam and interior of the door. I got two different stories, but what it boils down to is someone tried to break into it. I asked that the damage be repaired before I lease the vehicle, but I put a $500 deposit down to hold it. I received a call a week later that my car was ready and when I returned to pick it up and finalize paperwork, the damage was repaired to the door jam but none of the add-ons I'd requested had been installed, the passenger window hadn't been properly fixed and there were still scratches on the passenger door and hood. Phil, the sales manager, came out and went over stuff with me and I told him I didn't want to take the car until everything was done. When I brought up the remote start I'd asked to be installed, he made it sound like it would impact my monthly payments. I told him that was something that was originally requested and had been negotiated already into the price. He huffed about them already being $500 under invoice and that would put them $1000 under invoice, said "it's not even worth selling the car." I laughed to myself about that, math is fairly simple and they're still making plenty of money. He came back out of his office a few minutes later and agreed that it had been negotiated into the price we'd agreed on. So I left that day and returned last Friday, 9/29/17, to pick up my finished car. The scratches were still there, but all my add-ons were installed. The passenger window sounded fine now but the auto up-down didn't work. I was told I'd have to bring it in the following week to get a new motor put in. So I agreed to take it anyways because they'd told me they'd get me a loaner while they were fixing it. Here's where it gets really ugly - I sat at the dealership for an extended period of time while a lot of talking went on behind closed doors. Finally, the finance guy comes and gets me and we go back to his office. He informs me that they cannot honor the deal we'd agreed to, and that it would be an additional $61/mth more. He then said "it's not that much, let's do this." When I told him it was that much, he said "well what would you be willing to pay." Are you kidding? I told him I'd be willing to pay what had been agreed to. I was floored. I was basically speechless - I had walked away from a deal with Honda to accept this deal, missed out on a vehicle I liked, and now they're going to renege on our agreement? I spent a month working with these guys to buy a new vehicle and this is how they're going to treat me? I left the dealership that day very, very angry as one can imagine. Ben made excuses, tried to tell me that maybe his manager, Phil, had made a mistake with the numbers. That doesn't add up because he went over them with me when I was in there two weeks ago. I just really don't understand how this is considered an acceptable business practice. I still intend to buy a Subaru, but not from these guys. Even if I end up paying more somewhere else, the amount of time of mine these people wasted and the total lack of integrity or care for a customer has turned me off.
Great car buying experience!
Brad Murray was very professional and friendly. He answered all our questions and was very thorough when showing us the important items on the technology package. He gave us just the right amount of time to let us make a decision on buying the car. Also, Kevin, the sales manager and Chrissy, the director of finance were very professional and friendly. I would do business with three again. They made the car buying experience pleasant!
Jeff was very informative and patient. This was our first Subaru so we had a lot of questions. There were no high pressure sales tactics and everything went smoothly.
The honesty of Patrick and Craig your service advisors, a couple of times I thought I had major problems and your service people found a small issue, they did not try and do service or charge me for something that was not needed. Also your mechanics check out the car when doing an oil change to check for problems and give advice as needed. All work your service people have done with my car over the years has been top quality, NEVER needed to return because something was not done properly
The personal service and nice waiting area are so appreciated. The service is seamless from making an appointment, reminders, and follow up.
Everything was relaxed. Never felt pressured to do anything. Everyone I talked to was very kind and helpful. I would definitely be coming back for my next vehicle purchase.
I have a great experience everytime I bring one of our subaru's in for service. The service department always goes above and beyond what they gave to! They are always friendly!
Travis and Dave were awesome. They helped me find the car that was perfect for me. Low pressure and very knowledgeable.
Friendly and prompt service. Service staff take great care of my car/ investment. Thank you for all that you do.
Subaru's service was very quick and efficient. Excellent service department. I waiting on my car and it was done in a very timely manner.
Comfortable waiting room with free ice water and coffee, fast service, and my car seems to be running well! The service department applied a better coupon than the one I had, so I appreciated that. Pretty painless experience.
Quick, they fixed a recall I had not heard about at the same time. The physical surroundings are very nice. It was a nice feeling that they expected me and knew who I was when I drove in.
I have always had great service with Olathe Subaru. Patrick has always been very helpful when answering my questions. My service this time was rather quick and less expensive than maybe other times when more needed to be done. My car is aging and instead of pushing me to toward a new purchase Patrick has always assured me that my Outback still has more years to go! It's very reassuring and a worry off my mind when I know my Outback has been checked and is running smoothly. I know if I have problems I have a great place to go to get efficient help. Thank you. Nancy Gardner.
Olathe Subaru Service
They had me in and out in no time and even ran my car through the carwash. It was a great experience all the way around and would recommend them to anyone.
Nice expanded service bay with increased staffing made the experience quick and painless. The snacks and separate area for children to play in the waiting area are very nice.
Very professional when I called and asked about the status of my car. When I got there, they said it would be just a short wait and then I would be on my way. They even gave my car a bath :)
service advisors are friendly,knowledgeable, and explain problem areas very well. I also like the waiting area. I hadn't been there for awhile and enjoyed the improvements.
Olathe Subaru Service
The professionalism shown, updated communication during service work, atmosphere of waiting room, cleanliness of car after work performed, car wash, monthly coupons available on website
Olathe Subaru is fast!
Based on past work with our car at another location, I expected to be without it for a week. That was not the case- they were done working in 1 day, and called me before opening time the next morning saying I could come get it! Thank you!
Staff is always friendly and helpful, and service is fast and efficient. And it's always nice to have snacks and water available!