Stew Hansen's Dodge Chrysler Jeep Ram City

Today 8:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Stew Hansen's Dodge Chrysler Jeep Ram City

4.8
Overall Rating
(9)
Recommend: Yes (8) No (1)
Write a review: Sales | Service
sales Rating

4th vehicle buyer at Stew Hansen and very satisfied

by Roland Ford on 03/25/2021

Choose Bob McKeehan as your Stew Hansen sales person. He does an excellent job with no haggling. The price is right at Stew Hansen. Did not care for Bob’s manager I think his name was Mark. Too much of a salesman. He also thought he was funny too. He wasn’t. He almost ruined a good honest sale with I had been experiencing with Bob McKeehan. Thanks Bob for a great vehicle shopping experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
24 Reviews
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service Rating

PA announcement

by best if unknown on 03/26/2021

I notice while I was waiting in your shop that whom ever was speaking over the PA system was talking so so fast, I could not understand and only hoped that whom ever that phone call was for did receive the message. Suggestion, slow down so the announcement is clear and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

4th vehicle buyer at Stew Hansen and very satisfied

by Roland Ford on 03/25/2021

Choose Bob McKeehan as your Stew Hansen sales person. He does an excellent job with no haggling. The price is right at Stew Hansen. Did not care for Bob’s manager I think his name was Mark. Too much of a salesman. He also thought he was funny too. He wasn’t. He almost ruined a good honest sale with I had been experiencing with Bob McKeehan. Thanks Bob for a great vehicle shopping experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New purchase

by Brad on 03/13/2021

Very professional helpful and fast .made the experience as painless as possible

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Ram

by Steven Urwiler on 03/11/2021

Great stress free experience, very professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Worth the Trip!

by Wayne Shoudt on 02/21/2021

Very friendly and efficient. Went the extra mile.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Reallllyyyy good service!!!!

by Joe Quiles on 10/06/2020

Welcoming,understanding and always willing to help. Garrett Fischer was great,really help us pick the right vehicle and wasn’t pushing us to make a decision. Great job by the guys of Stew Hansen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Review

by Review on 03/29/2020

My overall experience was not very favorable. They seemed very unorganized. Not the experience I was hoping for. My salesman would tell us one thing and then when we would call him on it he would start back pedaling. And to top it off they miss placed my drivers license. And the only person that seemed genuinely concerned and looking for it was our salesman. Finally after an hour it was found.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

2019 Jeep Renegade

by Monica Lantz on 10/31/2019

Made it really easy to choose this kind of vehicle. Great salesman, too!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by K Post on 10/24/2019

Matt and John didn't just want to make a sale, they wanted to make the right sale. They did an excellent job in asking questions to better understand what I needed and answering my questions to ensure I felt confident in my purchase decision. Everyone went above and beyond expectations and I would certainly recommend Stew Hansen Jeep to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Simple Car Buying Experience

by DetroitMuscle on 01/03/2019

I've bought 12 cars over the years and the last 2 I purchased from Stew Hansen's Dodge and I'll never buy anywhere else again. The experience is pleasant, no high pressure sales, and simple. The sales department is fantastic and so is the service department. This is the dealership other dealerships should strive to emulate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever!

by crjones2012 on 08/07/2018

Anthony Caligiuri went above and beyond to come through for us to get us exactly what we were looking for. Never once felt pressured or hassled during the entire experience. I couldn’t of asked for a better experience. Thank you Anthony and the Stew Hansen’s team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worn out Journey

by Kirkbyars on 01/20/2018

My Journey was not shifting when I brought it in to Stews. It was going to cost more than it was worth to fix so I started looking at new vans. In a couple of hours I drove out with a new Grand Caravan. I have been dealing with Stews for 11 years and have bought 4 vehicles from them and I have always been treated very fair. As far as I am concerned this is the only dealer to see. Service staff are knowledgeable and honest and will help in any way they can and the sales staff work hard to get you what you want and to make it a good fit for you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by cdLoweDC01 on 09/01/2017

The service here is great and everyone is friendly and ready to help. From the sales department to the service department all great people!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Staff

by KimNJ122 on 12/06/2016

We just purchase our 3rd vehicle from Stew Hansen. The staff is great- friendly, flexible, they don't waste our time, and always make us feel like we are their top priority.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great job by Alex

by OldStubbornGuy on 12/01/2016

Alex squared me away with his knowledge of the different vehicles, took the time to fully explain everything I asked of him, very knowledgeable (I'm a stubborn old man and set in my ways)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever!

by JessiLM91 on 12/01/2016

After finding out my current vehicle had a locked engine, I decided to buy a new vehicle instead of paying out of pocket repair costs. I called Stews and they were very laid back and helpful. After showing up only an hour before closing, explaining my interesting situation and taking my time in deciding what to do, they found me a new vehicle with low miles and an affordable payment, and never once pressured me into anything. They explained everything and let me ask all of the questions I had without making me feel inferior when answering. The sales team is so kind, and Rich Taylor is so great to work with. Not only did I walk out a brand new vehicle owner, my mom walked out with a $100 referral check for bringing me! I highly recommend Stew Hansen's on Hickman Rd. in Des Moines.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome staff and buying experience.

by DrScotty on 12/01/2016

I received the best service from the sales staff at Stew Hansen. They were all super friendly and went out of their way to get me into a brand new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing service

by Mkrothmeyer on 11/29/2016

I totaled my car in an accident on a Monday and by Friday I had a new car with lower payments! James is amazing and was super helpful when going thru the process!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Incompetent/Dishonest Service Department

by neveragain17 on 11/03/2016

I went in due to a noise issue. The service department unnecessarily replaced a wheel bearing and charged me for it. Then they misdiagnosed a second time and wanted to replace the brakes. Went to another shop and they determined the problem was that the car had the wrong size tires on it.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Do yourself a favor and go elsewhere.

by reedone on 03/04/2016

I was in the market for a Jeep Cherokee Latitude w/ an MSRP of about $30,355 and was shopping around aggressively. Anyhow, even though my father/+everyone I know who's ever been here has had a nightmarish experience I figured can't hurt to look. So, in comparison to what I bought the car for, these guys were several Thousand dollars off and refused to budge (which is fine I just went to another dealer). After speaking about my car buying experience. I found out 3 years ago my Father bought a vehicle from them as well and also had a less than favorable experience. He had a limited budget and needed a car at about 10k or or so. They sold him an Elantra w/ 18% interest rate (must be nice to rake in extra cash... he refinanced at 7% the next year ). He had no car at the time and was in a bind, he didn't look the numbers over as closely as he should have and didn't realize what he was signing up for. From the sounds of it, he felt taken advantage of. He felt it was too late to walk away at 18% and having not but a car in years assumed his credit simply must be subpar (the bank he refinanced with was shocked and gave him a rate less than half... which isn't realistic if his credit really was that bad). I might do maintenance here but I would never actually buy a car from them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Customer Service???

by slopester on 02/17/2010

From a sales buying perspective, everything was great. We got an amazing deal on a PT Cruiser and they gave us fair value for the trade. We wrote in the sales agreement that they had to fix the air flow direction knob as a condition of sale. Then, the fun started... Upon the first evening of driving the car (we couldn't test drive at night as they are not open), it turns out that the lights around the speedometer were out, no chance of seeing the speed while driving. By chance, the sales guy followed up that day to see how we liked the car. We told him the lights were out on the speedometer, but he didn't care. "Call service, that's not part of your warranty". I called service and they wanted over $700 to replace the bulbs. We went to AutoZone and purchased the bulbs and a Chilton's book for $30. Add 1 hour of our time and the speedometer worked like a champ. I'm all for mark-up, but $670!? Six months later, the air flow knob now doesn't work again. Service wants $1,000 to fix it. I explained they had fixed it once and it didn't even last 6 months. I'm not saying warranty everything for the life of the car, but a $1,000 repair (I saw the "bill" the first time when they fixed it as part of my deal) should last more than 6 months. I explained this to the service manager who agreed! After a week, he didn't call me back. After another week of me calling him every day, I finally talked to him. He said "there's no more 'good will' dollars on that car, there's nothing I can do". In other words, we got too good of a deal on the car so they aren't going to stand behind their work. Nice. My girlfriend hits a snow bank and rips off the front bumper. She calls over there to get the part number for the front bumper cover so we can price shop. They tell her "we don't give out that information over the phone." What!? So, I drive down there and they still won't give me the part number. Gave me a price, but no part number. Said it was against company policy. So I speak to a manager. Explain that I bought the car there, serviced my car there, and now I'm looking for a part number but the parts guy won't give it to me. Manager shrugs his shoulders quotes company policy, and won't give it to me. Oh, and to add insult to injury...if you ever want to go to parts, they close at 5. The front door to the building says 6, their website says 6, but trust me...they close at 5. I will be going to [another dealership] from now on. They were polite, patient, and very customer focused. I explained my need, and they gave me my part number, along with an invitation to consult with them on any other Cruiser related issues. Please tell everyone you know...DON'T GO TO STEW HANSEN FOR ANYTHING!!! Make them accountable for their work and their attitude toward customers.

  • Recommend this dealer? No
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