Super Awesome. The service was on point and fast. Never had any issues with Edwards.
Service provided in a timely and courteous manner. No problems
The service department was outstanding. From the service manager to the service rep who took care of me, they all did work that make you come back again and again. Thank you for everything and I will see you all again when service is needed for my truck.
Geat Service and very clean facilities
Good Experience. Professional and very through review of the problem
first service checkup
we found the perfect first car for my daughter thanks to Edwards. she loves it and i can feel safe about her driving it. plus they did a lot of work to get it down to a price she could afford. she got the bumper to bumper warranty on her used car because it had low mileage on it. they set her up with some free service checks. we took it in for its first tire rotation and check the oil life and they fixed one tire that had a screw in it plus washed her car for her. im very happy with all Edwards did for us i hope they can always have the car my family is looking for when we go to buy.
A complete package dealership!!!
Having purchased at least one hundred and fifty new and used cars and trucks from coast to coast over the last fifty years, I've dealt with every kind of salesman, dealt with every kind of slick sales gimmick, and walked off ten times as many car lots because of everything I didn't like about buying or trading for a new vehicle. At Classic Chevrolet Cadillac, in Council Bluffs, Iowa, I have found a dealership that truly is the real deal. The entire Edwards Auto Group, which includes Classic, has become the most pleasant buying and service experience of my life. From the dealership owners to the service mechanics and everyone in between, Classic Chevrolet, Edwards Subaru, and Lake Manawa Nissan have been my exclusive locations for all of my vehicle needs. I could not nor would not ever consider buying or servicing my vehicles anywhere else. The entire staff has become good friends, almost like family, over the years. That kind of business relationship in today's world is worth its weight in gold. This company and all the employees are well worth Five Stars!!!
Buying a car at Edwards Cadillac.
It was a great experience. The sales guy was great. This was the first time I've ever bought a car and really didn't know what to expect. The staff were great at explaining things and working with me to get me what I wanted.
After checking prices online I e-mailed 3 dealerships - they responded first - the second dealership (with online price) would not go any lower - Classic would - 3rd dealership did not respond. Trade-in price was negotiated over the phone and was correct according to Edmunds/NADA/Black Book/KBB average. At the last minute I asked for a option change to the car - they did not have that car but found it for me and I picked it up the next day. Thanks Robert/John/Jason
Wonderful Online Experience
I dealt online with Tyler Powers, and John Blankenship and they both were outstanding, when we got to the dealership Tyler made sure we got all of our answers to all of our questions, and had us test drive the vehicle they had picked online for me, and let us test drive it for several hours to make sure that is what we wanted. The process was very smooth, and everyone was fantastic! There financial person Jason Flick was outstanding also, explained all of the paperwork, asked about extended warranty, tire warranty, and all other options, and allowed me without pressure to decide what to add. Very informative. I will deal with Edwards Chevrolet again.
Great New Pickup Purchase Experience
The salesman, Jerry, did a great job of working with me through the whole buying experience with knowledge and no pressure. Also, the finance manager, Jason, did a wonderful job of explaining the paperwork and guiding me though that so that I understood everything.
We brought our Tahoe in for a oil change, and ask for a car wash, this was the 3rd time we had taken the Tahoe in, and each time ask for a car wash, and each time we were told the car wash was down, yet all the cars on the car lots were sparkling clean, we have purchased at least 6 auto's from Edwards, I feel a car wash is not to much to ask for.
I am not sure where to start. Good things first: There were a couple of people I dealt with during all of the problems that generally seemed competent and willing to help. That's the only good thing. I was assured the vehicle had undergone a 127 point inspection and had no issues. That was completely incorrect. I'm not sure if the techs aren't doing their job, or something else. I few in to pick up a vehicle from out of state. The staff was generally nice, per a typical car dealership. Upon inspecting the vehicle, I noted problems that were not described in the selling ad. After asking to go back to the airport, the sales staff negotiated the price down further. After a very lengthy and drawn out process, I purchased the vehicle. On the way home (700 mile trip) I blew out a tire. Found out all of the tires on the truck were dry rotted and not safe. Great 127 point inspection! Vehicle had aftermarket wheels with aftermarket lug nuts, which could not be removed on the side of the freeway with the stock tire changing equipment in the truck. After talking to someone other than the original sales guy, the sales manager did agree to pay for one tire and towing. To be honest, it should have been all 6 tires, since they clearly were not safe to drive on. Something as simple as floor mats, which were pictured in the selling ad, were not in the vehicle when I purchased. I didn't notice until about 1/2 way home since the paper floor mat covers were covering that area up. Dealership made no attempt to either compensate for that or provide the mats and ship them. There was another $200 I didn't want to spend. Since the tire blew out and I put 6 new tires on, I now have a highway vibration. Yep, when the tire blew out it bent a wheel. There are no markings on the wheel to say the brand, so I have no idea where to get one new wheel. Ended up having to purchase 4 new steel wheels and 32 new lugnuts for a total of about $400. I have since returned home and have needed to put about $2,800 in parts on this vehicle for various mechanical problems (awesome 127 point inspection). Driveshaft center support bearing was toast, 6 brand new tires, steering column bearing, turbo drain line, and the shocks were bad enough when I removed them and compressed them they didn't return. The truck was missing the license plate lights, which a nice state patrol officer pointed out. The truck also has a popping sound under braking, which since I'm stuck with the truck am attempting to diagnose. What was the best part was finding out they sold me a truck that had tampered with federal emissions equipment. Their excuse was they don't have emissions testing in Iowa, so it wasn't a problem. Sorry, that is incorrect.....horribly incorrect. It didn't end there. I paid by cashiers check from a very large national bank. They held onto the title of the truck for almost a month and I had to repeatedly call to finally get them to send it. They do offer a 5 day return policy, which I was too late to use since I definitely do not want the truck at this point. So, no, would never purchase from them again.
After a lot of research on line I found the exact car I was looking for. I had priced the Cadillac at other dealerships but could not find a better value anywhere. Buying a new car site unseen can be a bit nerve racking experience. My salesman Robert S. was great. I had lots of questions and he took all the time needed to answer them. We had a 2 hour time difference but when ever I called this guy always answered his phone greeting me with my name. In this day and age this spoke volumes to me and gave me great comfort. He helped me in making the shipping arrangements and in 4 days my new Caddy rolled off the truck a couple miles from my home. The car was everything I hoped for and it couldn't have been a smoother transaction. When the time comes to purchase another car I will be checking with them first. Thanks, Nick
Wrongs made right...
Originally I showed up at the dealership looking to get a new vehicle because the vehicle I had prior had a major problem and needed replaced. It was old, I had had it for about 15 years. I was right away pulled from the new car area and told that I would only be able to get into a used car by a man I later found out was the used car sales manager(he is no longer employed at the dealership). I was confused by this because I had always bought new cars in the past and they hadn't even checked my credit. I only had one day to take care of things and I felt like I was pressured into buying a used car. Shortly after the purchase the car began to have issues, I took it back to the dealership and had it worked on several times and the problems continued. Finally when I felt I couldn't stand things any longer the used car sales manager was gone and I had to deal with the general sales manager who was very apologetic and said that I should have never been taken over to the used cars area. The general sales manager was understanding and helped me get out of the used car and into a new car that was exactly what I had wanted in the first place. The former used car manager turned out to be a bad apple but in the end things were made right. The general sales manager also hooked me up with a sales man named Zach which helped me to find the right new car for me. Zach was very helpful and understanding through the whole process and went above and beyond to help me find the new car that was right for me. Bad things can happen anywhere but the staff at Edwards really went above and beyond to make things right. I am in my new car now, and I am very happy with it.
Worst Experience of Life
The Senior Sales Manager is the worst person I have meet in the Car sales industry, he is so stuck on himself, he cannot even smell himself or the stuff he is shovling. If you listen to him there is nobody in the industry that knows more than him. Every trade-in is a charity case, he is doing you such a favor by even considering taking the piece of crap you dare to put in front of him. Then he protrays that he and Edwards Auto Group are bending over backwards to get you into the best vehicle you will ever own, and you should feel grateful they are even working with you. After dealing with the Senior Sales Manger I felt like I needed a Shower! Felt Abused and could not get away from Mr. Sales God fast enough--Disappointing becuase the on-Air advertising is totally different from the actual experience, but maybe that is why they are sending so much on advertising.
I have bought 3 cars from this dealership between 1992 and 2009. The first 2 were new cars, my most reason car was a used care. Dick Spencer was the salesman I worked with every time, and he really helps out to get what you want. The only reason I got a used car this time was because I had files for Bankruptcy a year or 2 before. And I hadn't even worked on getting any credit before I bought my most resent car. I had bought a car from another dealership about 4 or 5 years before, and I had a bunch of problems with that dealership after the car. So I will never got to another dealership again. Classic Chevrolet Cadillac will be my dealership from now on...
Classic : Absolutely will deal with again! Robin and J.T were incredibly friendly and fair! Financiing department (Nick)was also very informative and helpful! Beautiful car! Love it! All-in-all I am a very satisfied customer who will be bragging about you guys! December 13, 2010 by Lonnie dash in Council Bluffs, IA Classic Chevrolet-Cadillac 5
Horrible Buying Experience
I bought a new chevy silverado truck from Classic Chevrolet back in November and experienced the worse buyer experience ever! The financing went badly as it appears that they sent my credit application to every bank in the world and every day for about a month I received rejection letters and I am very sure that my credit rating took a serious hit from all of the credit requests. Then several weeks after buying the truck I needed to add my wife to the loan and resign all of the paperwork again. Several more credit applications were submitted and several more rejection letters were received. Finally after close to 2 months they were able to get my loan approved. Of course they contacted me again and told me that all of the paperwork was not signed and they needed me to come in and sign more because my in transits were close to expiring and they could not submit paperwork to the courthouse until I signed them. Needless to say by the time the additional paperwork was signed for the 3rd time my in transits had expired. I could go on and on about my trade in not get paid off and the numerous calls from my old lender, the money I was suppose to get back from Classic Chevrolet that I never received and after numerous calls to them and being blown off I have given up on asking. My advice stay away from Classic Chevrolet! There are several Chevrolet dealers in the Omaha area to choose from. I will never buy anything or recommend them to any of my friends or family.