Customer Reviews of Lexus of Merrillville
Review type:
Come here for your Lexus!
5
by Mark on 07/02/2020updated 07/09/2020John in sales and Bob in finance were both very helpful and courteous.Very pleasant service experience
by Kenneth on 07/02/2020updated 07/09/2020The agent was personable and competent. H also contacted me when the job was completed.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Shannon Travis | Service Manager
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Lexus of Merrillville Team
Great and friendly service
by Shar on 07/06/2020How friendly all the workers were and ensured we got the car we was there for.We appreciate the kind words, Shar. We look forward to seeing you again in the future! Sincerely, The Lexus of Merrillville Team
Great dealership
by William on 06/30/2020The salesman Dave made us feel very special during the entire experience. His expertise and product knowledge was evident from our first contact.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Dave and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. The Lexus of Merrillville Team
More money, more money
by DrPeggy on 06/26/2020The associate was polite, professional & courteous. Explained current and possibly future needs for vehicle. Social distancing was established.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. The Lexus of Merrillville Team
Great experience
by Michele on 06/19/2020Impressed with the sanitizing process. Great job!Thank you so much for this wonderful feedback, Michele! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Best, The Lexus of Merrillville Team
Nice experience
by Joseph on 06/10/2020Pleasant staffThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. The Lexus of Merrillville Team
The best Lexus dealership in Indiana
by Deborah on 06/04/2020I want to buy every car from Bob Navarro. I always have a hard time luring my husband to a car dealership. Bob Navarro was easy for my husband to talk to. Bob was very knowledgeable and patient with all of our questions. Bob Winland was… also very personable and efficient. Sitting in the car with Ric Coven, I thought I was in the cockpit of a plane with the pilot! Thank you Lexus!!Thank you for taking the time to write this review. We are pleased to hear that Bob was able to provide an efficient and overall positive experience. Best, The Lexus of Merrillville Team
Oil Change on Lexus
by Diane on 05/30/2020updated 06/05/2020I always feel well taken care of by Chris. He's always on top of things. Never worry when he's in charge.Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, The Lexus of Merrillville Team
All went well with the visit.
by Frank on 05/28/2020updated 06/03/2020The service dept kept me advised on the progress of the service.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lexus of Merrillville Team
great place to buy a car
by George on 05/31/2020Everyone was friendly, your prices were reasonable, and your building was beautiful. Was a pleasure doing business with you! I wouldn't hesitate to buy a car from you again.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, The Lexus of Merrillville Team
Best service !!!
by Terrence on 05/28/2020Everyone was friendly and courteous. My service was performed quickly and priced perfect. I've had my Lexus for 10 years and this is the only facility to service my car.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Lexus of Merrillville Team
Great job guys!!!
by Roderick on 05/27/2020Great environment, salesperson was nice, process was easyRoderick, we are so glad we could take care of all of your needs at Lexus of Merrillville. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Lexus of Merrillville Team
Professional service department
by Satisfied on 05/22/2020Chris Hodges was very professional, inspected the car and informed me what was an immediate concern. I was given a loaner car to use during the repairs.We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Lexus of Merrillville Team
Great service experience
by Daniel on 05/09/2020Friendly and professional staffWe appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Lexus of Merrillville Team
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lexus of Merrillville Team
Lexus of Merriville
by PM on 05/03/2020Clean and sanitized waiting area. Edgar is very professional and friendly. Great customer service.We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Lexus of Merrillville Team
LEXUS EXPERIENCE
by Angela on 04/29/2020I called in an they said I could come in that day beefier 3p.m. I had the dealership to myself. I got a chance to talk to everyone. Carter was absolutely wonderfulYour great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lexus of Merrillville Team
Sales
by Ray on 03/15/2020Sales and Services staff go out their way to help you.Ray, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Lexus of Merrillville Team
Very Appreciative
by Marsha on 03/15/2020My salesman, Darryl Jones was very helpful.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Lexus of Merrillville Team
Service department
by Cathy on 03/11/2020Carter was wonderful! He let me know exactly what was wrong with my car and how much it would cost. Service was excellent.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Carter assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Lexus of Merrillville Team
Service experience
by William on 03/11/2020Quick and professional service, and friendly staff.Thank you for the great review, William. Please come visit us if you need anything else, be it service or sales. Sincerely, The Lexus of Merrillville Team
We know that prospective customers are extremely well educated when researching their next vehicle. Lexus of Merrillville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Lexus of Merrillville Team
by Lexus of Merrillville on 07/09/2020