Kelley Cadillac

Today 8:30 AM - 7:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 5:00 PM

Customer Reviews of Kelley Cadillac

5.0
Overall Rating
4.99 out of 5 stars(381)
Recommend: Yes (182) No (1)
Write a review: Sales | Service
5 out of 5 starssales Rating

Starting 2022 with new car

by Stephen on 01/06/2022

Never ordered a car on line, but always a first time. Andrew was very helpful in helping me finishing it up. Andrew, Tim and Luke were all very helpful the day I came in to pick up my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

381 Reviews
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5 out of 5 starsservice Rating

Continuing maintenance on the vehicle purchased at Tom Kelley Cadillac.

by John on 01/07/2022

The new facility is great, getting in and out was a breeze. John, our service representative is always informative, courteous, and as usual very personable. John represents what Kelley should stand for.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Starting 2022 with new car

by Stephen on 01/06/2022

Never ordered a car on line, but always a first time. Andrew was very helpful in helping me finishing it up. Andrew, Tim and Luke were all very helpful the day I came in to pick up my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Long History of Kelley Service

by SJNBROSs on 01/03/2022

John Rittenhouse, fast, friendly, efficient and does what he says in following up after the service is completed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Normal maintenance

by Bernie on 12/29/2021

Peace of mind knowing that I have a loaner vehicle waiting for me so I can go about me business and my Land Rover is always cleaner then what it was when I dropped it off and that’s inside and out

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service, and clean facilities.

by Karen on 12/22/2021

Tim was very helpful, and patient with my many and long explanation of what I wanted done, and when it came time to decide how much I wanted to add. I LOVE that they sent a video showing me all the things they checked and found. My husband was VERY impressed by how clean the service bay is, he saw them cleaning the floor with the machine.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Traveling from Out of State

by Sandra on 12/10/2021

Traveling and had an issue. Tim got me in the same day to check for any serious issues. Thank you for helping out a traveler on such short notice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Superior service

by Marcia on 11/25/2021

Friendly, accommodating staff! Appreciated being offered a loaner car before I asked. People could not have been nicer planning around my schedule - really a superior service experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

4 out of 5 starsservice Rating

New Cadillac Service Center

by Deborah on 11/24/2021

John Rittenhouse always provides outstanding customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great service

by Roosevelt on 11/19/2021

Friendly professional service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Another Great Experience!!!

by Ryan on 11/17/2021

Very convenient, excellent service as always from the Kelley Team!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service review

by William on 11/16/2021

Reasonable time in and out. Very courteous people and nice atmosphere.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service Visit with Tom Kelley Automotive Group *****

by Walter on 11/15/2021

Excellent communication and customer service! Excellent service! TKC was able to get a trailer towing hitch specifically for my L.R. Discovery. All other dealers said all the parts weren't available. Other dealers didn't call back, even after contacting them several times. NOT TOM KELLEY! Tom KELLEY Land Rover, Jaguar, and Cadillac were able to schedule my appointment very quickly! A great deal of work needed attention. Turns out, I didn't know how to set my controls properly! So, Tom Kelley Land Rover showed me how to use the vehicles controls. The Service Technician sent a video of all the work needed and explained what was happening during the Service Work! The video contained additional information on how to use the controls properly. They provided a Courtesy Vehicle at no charge! The C.V. was nearly identical to my vehicle, just a newer year. All work was finished within 24 hours. I was unable to retrieve my Discovery before closing time so, they Brought it TO ME!!! No charge, just fuel I used for the Courtesy Vehicle, which was the same price charged as the gas station. I also needed a part painted. Their Auto Body Painter did an Exceptional Paint Job!!! Color matched Exactly! Beautiful! They also washed and vacuumed my car! I Highly recommend Tom Kelley Automotive Group for all your vehicles service! Even if you have to drive a bit further, They ate Worth the Trip!!! Thank You from a very satisfied Customer. Tom Kelley is now my Dealership for all service. And, when or if I'm looking for a new vehicle. I didn't purchase mine from T.K., but they treated me as if I had purchased from their company! Thanks again!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service Department

by Sandra on 11/13/2021

John Rittenhouse is amazing. He accommodated me in scheduling and performing the service I needed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Tom Kelley Volvo service

by Chris on 11/11/2021

Just to be clear…it was your Volvo store. Clean, nice waiting area. Friendly staff. Tim in Service is professional, very attentive and knowledgeable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great service

by Mozart on 11/11/2021

We really appreciate John Rittenhouse. I don't know the valet driver's name. However, he was so nice. I appreciate the quick service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Professional

by Subin on 11/08/2021

Friendly. Very professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Jaguar F Pace Service @ Jaguar Land Rover Fort Wayne

by Susan on 11/08/2021

Greeted and showed around facility by Cody Service Manager. Was my first time at location He.went through everything no surprises!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great service

by John on 11/07/2021

Friendliness and professionalism of service manager Tim Bohn. Pleasant and clean surroundings. Vehicles are displayed well and appealing. The entire complex is set out well and is a credit to Fort Wayne.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Fast, Friendly Service

by Doug on 11/04/2021

Everyone was super friendly. Great communication updates the whole time I was there. Fast! I was concerned I was going to be there all day and I was out the door in a couple of hours.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Quality Service Provider

by Bruce on 10/28/2021

Professional service members, repairs fixed properly the first time, and available staff for Saturday appointments.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

First time for service

by Lori on 10/21/2021

I had one of the best experiences at a car dealership I've ever had. I had my car serviced for the 60,000 mile check-up. They gave me a loaner car, were very friendly and professional and later sent a video explaining what they had found and were proposing to fix. I could actually understand what was happening with my car. They were fast, courteous, knowledgeable, and professional. Zach did a fantastic job with customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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