Joe Rizza Acura

Today 09:00 AM - 09:00 PM
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Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Joe Rizza Acura

5.0
Overall Rating
(81)
Recommend: Yes (53) No (1)
Write a review: Sales | Service
sales Rating

New Car Purchase

by LeliaLee on 01/04/2018

Workers were extremely cordial and helpful. I was truly satisfied with Denise and Omar. Denise was so helpful and informative regarding my purchase. I have been a customer for many years and hope to continue.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

81 Reviews
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sales Rating

New Car Purchase

by LeliaLee on 01/04/2018

Workers were extremely cordial and helpful. I was truly satisfied with Denise and Omar. Denise was so helpful and informative regarding my purchase. I have been a customer for many years and hope to continue.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

RDX_1

by hjkong06 on 12/13/2017

The dealer was very informative, patient, and friendly. She also responded our questions positively. I will recommend my friends to go to her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Outstanding & Realistic

by riadee22 on 12/01/2017

I didn't feel pressured or uncomfortable. The salesman, Gerard, was very relaxed and easy to talk to, and didn't push about financing and cost or trade-in. This was totally different from my three previous experiences, each at a different dealership (Ziegler Jeep Schaumburg, Fox Valley Buick, and DuPage Jeep). Omar was very helpful in understanding the finance and flexibility, and advised on needs based on my vehicle for the future (warranties, GAP, etc.) without pushing those. They truly look out for you as a customer, rather than another wallet.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very good experience

by JendraMDX on 11/27/2017

Tom Schultz was really great to deal with. He was always available and answered all our questions promptly and in detail. All aspects of our deal were made clear and transparent. Len was very patient and helpful in explaining the interior features of our vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great people to do business with.

by MGiorgetti on 11/26/2017

There was no pressure and they really seemed sincere in getting my family in a great vehicle. It was a great time start to finish.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Courteous service

by PatrickB04 on 09/13/2017

Courteous employees, did the job well and as asked. Very helpful and clear with explanations. I will go back for more service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

I'm very comfortable taking my vehicle here for service

by LWallace2 on 09/07/2017

Great service department! Matt Fondren is a knowledgable and professional service advisor who is a definite asset to the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

As good as it gets

by Kaystan on 09/06/2017

Didn't feel pressured. Kim and Omar worked with us and our needs. They made helpful suggestions and were patient with us. Both are great representatives of Rizza Acura!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellent Customer Service

by Aaronita on 09/05/2017

After visiting McGrath Acura dealership working with a salesperson that gave me the complete run around, showing me cars I was not interested in for about 4 hours, I left and drove to the Joe Rizza Acura dealership in Orland. Jeremy greeted me and asked what I was looking for. I told him and he showed me exactly what I wanted and did not deviate away from my wants/needs which I appreciated very much. Time is valuable and important to me and I don't like for people to waste my time. I looked at the car selection, test drove the vehicle, completed the credit run for financing and had a quote on the purchase in less than two hours. I told Jeremy I wanted to think it over and I would return the next day. We talked over the phone a couple of times to discuss final pricing and my time of arrival. I walked right in and Jeremy sat down with me right away to review the paperwork. We handled all other transaction details pretty swiftly. I left with the car in less than 3 hours. Overall, what I enjoyed most about my experience was Jeremy listening to my needs, answering my questions and taking care of me in a timely manner.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Acura_P

by kpaluri on 08/26/2017

Great experience. Very respectful sales team. Explained options early and made me comfortable buying a new car. Explained additions very clearly

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Joe Rizza Acura

by Thomas119 on 08/07/2017

Used car dealership provided fast friendly service. Would definitely recommend Ed Gronowski as a knowledgeable salesperson - easy to deal with and customer focused. ,Fast friendly service. Knowledgeable salespeople. Reasonably priced used cars

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Oil Change

by marcusj4 on 07/31/2017

The service was quick. They got me in and out very fast. It helped me get to things that I needed to do for the day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great car buying experience

by AmieE18 on 07/20/2017

This was by far the best car buying experience I have ever had. The team did an excellent job throughout the whole buying process. Thank you for taking care of us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Pleasant Experience

by RosalindNW on 07/13/2017

Everyone at Joe Rizza was very helpful and attentive to our needs. Our salesman Gerard Dumas was courteous, knowledgeable, and most importantly for me is that he wasn't pushy at all. The General Manager, Pat Dazzo, was just as friendly and courteous as Gerard and again, not pushy at all. Both Gerard and Pat made our car buying experience seamless and stress free. Our experience could not have been better.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Department

by 1EdwinsAcura on 07/04/2017

Staff Always friendly and service fast. I always return for all my service needs. Fair prices and accurate to keep my cars running smoothly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Joe Rizza Acura

by Maryann32 on 07/03/2017

Always prompt and courteous service. Also right on top of all the necessary maitenace required to keep our RL running like a new car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Customer

by Priscilla12 on 06/12/2017

Excellent experience. The follow up and recognition of the customer is amazing. Matt and Charlette at the service desk are great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recent Service Visit - Joe Rizza Acura

by PepsiBob on 06/07/2017

Char/Chris/Matt are the absolute best and always make you feel like family. Brought in both my wife's car and mine at same time for an oil change and needed a couple of other things and we got a loaner for about 3 hours and all work completed which was a time saver.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience - stress free

by MrsDati on 06/02/2017

I would like to point out a few people who I think went above and beyond to make my buying a new car less stressful. Omar - the Finance Manager; Mark - the Appraisal Manager, Cal - Sales Manager, Matt - Service Manager and Pat - General Manager. A huge shout out to Omar. He was very informative about the financing options available to me and he went above and beyond to obtain a great interest rate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Service Ever

by NickieRc on 05/05/2017

The customer service here is second to none. I love how the nice ladies and or gentlemen meet you at your car and tell you where to have a seat for servicing. Then once you get that resolved the waiting area is comfortable with coffee, water, etc. They always take me on time and I love the courtesy wash and vacuum. That's awesome.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service

by SamS1358 on 04/20/2017

Great Employees,Ted,Matt,Chris,Charlotte,Brad, and all the mechanics ALL treat me LIKE Family. Been an account for 14 years. Bought my last 6 cars here

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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