Auffenberg Ford O'Fallon
Customer Reviews of Auffenberg Ford O'Fallon
Worst Car Buying Experience Ever
byon 07/02/2022
Last update: Emailed the GM so I got a call back from Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than 30 minutes to diagnose the Flex needed freon and now I have ac, so the appointment to fix it was a crock and if a mechanic really looked at it, he needs fired. The only offer from Auffenberg was to return the vehicle and get the trade in value for my car. That's not acceptable considering I am a single parent and have a 60 mile commute daily for work. I cannot be without a car. Update 3: Got my car back and the ac is not fixed! But Vince sure did ask me to change this review. Now it's going to my mechanic so it will actually be fixed. Suprise, suprise, I emailed and called Vince and have not heard back. Update 2: today at noon was the apt to get the ac fixed. I had to reach out to confirm if it was done at 430 as I got no call. No shock that it took an hour to get return contact and be told the vehicle wasnt ready. Update, had to call my salesman back after over 6 hours and a pointless trip I was told the apt for it getting fixed is a week away. But he cant tell me where it's being worked on. I'm supposed to show up, hand over my keys and just believe they are going to have it fixed correctly?!? I'm supposed to drive with no ac for over a week in 95+ temps, which means to take my son anywhere I will have to rent or borrow a vehicle. No questions answered, no getting me a vehicle to drive for a week that has ac. This problem should have been fixed before the vehicle was put out for sale. A manager agreed to a rental after me arguing for one, but failed to mention I had to be in before 6 to get it. So I got the rental on Thursday, not the 7 seat vehicle the manager told me that I would get, but at least it has ac. It is filthy and almost on E. At this point I am not surprised at another false statement. After a previous horrible experience I saw the new management and decided to give Auffenberg another shot. Let the sales rep know I was very cautious and explained about last experience. Huge mistake!! Never again will I even consider Auffenberg and I will warn anyone I know car shopping to avoid them as well! Bought a car Saturday and verified it had been thoroughly checked in the shop prior to being put on the lot. Big fat lie! The air conditioning went out less than 48 hours later. I left a message Monday evening with the shop and didnt hear back. On Tuesday I called my salesman since the shop told me only he could get the ac fixed at no charge to me. He said to come in today and it will be fixed. He knew I was having to leave work, since I told him. Got to the dealership, he sat in it for 30 seconds and agreed it was out. Lie #2, now he needs to make an appointment for me to get it fixed. Best he can probably do is a week out. Been over an hour and still no appointment call or email. Guess I am paying for this myself since I cant have my son in a car with no air and temps this high. I guess he thought wasting my time today and costing me money was funny. There's no other reason to do it when he could have told me about the appointment needing to be made over the phone and saved my time and money!!! Word of advise run as fast as you can away from auffenberg!!! I email the GM and owner, no responses.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great purchase experience, even with kids...
byon 10/16/2016
We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, and helped entertain our boys while we worked out all the paperwork with Shaun in finance. Shaun explained everything thoroughly and creatively worked out an affordable method for the extended warranty. All while salesman Dave popped popcorn for our boys and even gave them each a few quarters for being good while waiting. You won't be disappointed with the service you receive from Auffenburg Ford North!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible after the sale service
byon 09/06/2016
Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed with the test drive, but 4 hours later, everyone forgot about it, including me. I left messages and called back the following Monday when they opened and got through to my salesman, Jerry Schaefer. He hadn't called me back, I had to call him. He said he'd look into it. 4 hours later, I called back for an update. Again, I had to call, no call from them. He said I could come in on Tuesday and have a new key made. This happened without a hitch, new key made, they covered the cost, just cost me 3 hours of my afternoon/ evening. Fast forward 5 days (so 8 days after I bought the truck) and it dies doing 70 down the highway. My family of 5 stuck on the highway, truck will not start. I had it towed to the local ford dealership to where I was (Cuba, MO) to be looked at. I called Jerry again, leaving a message. Do you think he called me back on Tuesday (Monday was Labor Day)? Nope, I had to call him. He said without them looking at it in their service center, he didn't think there was much he could do, but that he'd call me back. Never got a call, and I've left several messages. I've talked to his boss, he says because I didn't buy the warranty, they couldn't do anything. The kicker is what was wrong with the truck. The body control module was loose, unclasped, causing the truck to stop running and not start. You'd think that they would inspect their vehicles before they sell them. How could something so important be left as this was? I guess with auffenberg you have to buy the warranty to protect yourself from their negligence. I will never go back to this dealership. It's the worst post-sale service I've ever gotten.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Recommend Service Department
byon 09/25/2015
We purchased our vehicle from another dealer 2 months ago. We had an issue and went back to that dealer. With the sale of the vehicle they were nice, however when we took the truck back for warranty work, they were rude and refused to even try to fix my issue! I was irritate! A friend told me to call the Service Manager at Auffenberg Ford Ofallon. I was reluctant and was irritated so I was not very nice on the phone. Brian, the Manager, told me how it should have been handled, calmed me down, and told me what to do. Even offered to come pick my truck up. He bent over backwards. I am pleased and recommend this Dealer. They are fixing my warranty work and have great Customer Service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks Erik Schroen
byon 04/25/2015
My wife and I recently visited Auffenberg Ford and Erik Schroen was our salesperson. He was a huge help and very knowledgeable. We will definitely be coming back! Five stars for Auffenberg and Erik!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Drove 40 miles to Auffenberg
byon 04/01/2015
I drove past several closer Ford dealerships all the way to Auffenberg for a reason. I got prompt courteous service from Vicki. I got a new Mustang GT convertible for a great price and couldn't be happier. Thanks Vicki
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They responded to my issue right away.
byon 03/24/2015
You'll see my complaint below. I wish I'd contacted their management before posting it. They immediately addressed my concerns and took steps to prevent the same experience from happening to any other customers. Every business makes mistakes, but the best businesses correct them. They've addressed every problem that I had.
Doing Bad Business
byon 03/04/2015
Seen a truck online from Auffenberg and emailed them to set up an appointment, came in a couple days later and started test driving it once they had to jump start and put fuel up the truck only to find out someone had come in during the morning and had signed paperwork to buy it. They didn't care to inform me before test driving that I wouldn't have the opportunity to buy it or even in the 20 minutes it took to get it started. Would not recommend buying from here as that is bad business on their part.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
thanks for my new car!
byon 02/06/2015
Ryan Beyer and Auffenberg were fantastic. It was a great deal and everything went so easy. I will recommend this place to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jermaine Hornberger
byon 01/23/2015
Just want to say our salesman Jermaine was outstanding. He went above and beyond in explaining every step of the process from start to finish. He got us a great deal and I will definitely be requesting everyone I know to him. Thanks for the great experience on my first car Jermaine
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
auffenburg ford north
byon 01/15/2015
I appreciate everything Nathan Koch did to get us into the 2012 kia soul this week. Our family really needed a new one and have had plenty of bad luck with our vehicles up to this point. Riding nice so far. Thank you again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Highly Recommended!
byon 01/04/2015
I had a pleasant experience and found Dustin Baron and Nate Koch extremely accommodating. I will easily recommend your dealership to all. I found the take-home test drive very helpful. My only criticism would be that the cars I wanted to see were somewhat difficult for the salesperson to locate, and on one occasion, I had to return to the dealership after the car was located the next day. Also, the second "key" to the car I eventually purchased could not be located, which may lead to another trip to the dealership on Monday, hopefully not.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Suprise Experience
byon 01/02/2015
We have never dealt with a large dealership before and were surprised at the customer service. Vicki, Randall, Anthony and everyone was very warm and helpful. We will be back and will send our friends and family to Vicki. We have already told a friend to see Vicki. They are interested in the vehicle that we traded on our 2014 F150 XLT. Thank you for surprising us and we will be back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome!!!
byon 12/31/2014
TJ Chilton is awesome! He made the process very stress free & easy to understand. I highly recommend him to anyone wanting to purchase a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bait & Switch with Online Pricing
byon 12/31/2014
This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the vehicle we wanted online, called a salesman about it and even got pre-approved for the financing for that vehicle. When we went to make sure we wanted it and purchase it the next day (after driving an hour and a half there), the salesman tried showing us other vehicles and claimed that the one we found online wasn't there. We showed them the stock number and they "tried" to locate it and then said "I guess it must have sold last night" even though they could find no record of it and they acted like the vehicle had never existed. Even though we went through all prior approval steps just the night before for THAT vehicle. They also tried claiming it wasn't on their website and while they had removed it from the search listings, the page itself was still active and easily found using Google.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
2015 Mustang GT
byon 12/24/2014
Vicki Robison my sales person was once again outstanding. Vicki and Aaron Paton were extremely helpful in helping me order my 2015 Competition Orange Mustang GT Premium. I was called immediately when the car was on it's way and the folks at Auffenberg Ford North lead by Vicki Robison kept a close watch on her for over a week until I could get there to pick her up. Auffenberg Ford North in O'Fallon Illinois in my opinion is the best dealership I've dealt with. I'm 52 years old and I've been buying cars from them since 2000. I spent over 28 years in the military moving all over the US and no other dealership has made me fell as important as the folks at Auffenberg Ford North. Vicki Robison my sales person, Anthony Brinker my Finance guy are the absolute best. Like I said, I've been dealing with Auffenberg Ford North since 2000 and I can say top to bottom they are without question the best. Whether it's sales, service, parts or whatever you need this dealership will make sure you are taken care of right everytime.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ken Carril is AWESOME!
byon 12/16/2014
I had an awesome experience at Auffenberg with Ken Carril and am more than satisfied with my experience! I am a returning customer and will definitely come back! I love my new truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Auffenberg 1st timer
byon 12/10/2014
Left the dealership feeling good about the deal, how we were treated & the overall experience. Vicki was knowledgeable & very pleasant to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 mustang
byon 12/02/2014
The dealership was very engaged and willing to deal. Rob was very kind and made the process very simple. I would buy a car from him again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Review
byon 12/01/2014
My saleswoman, Vicki Robison, was very helpful with helping my husband and I find a vehicle that met our needs. She is very good at what she does. Thank you so much for taking the time to help us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First Time Auffenberg Customer
byon 12/01/2014
I've never been to any other Ford dealer than Dave Sinclair. Making the short drive to Auffenberg was well worth the deal and honesty I encountered. I will be going back for my next purchase, which I hope isn't soon since I love my new car. Paul Fryer my salesman and did an EXCELLENT job! My only complaint is the amount of time it takes to close a deal. But that's the way the car buying experience goes, no matter where you buy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments