Toyota on Edens
Customer Reviews of Toyota on Edens
Unsafe and Incompetent
Brought the car in for brake work (ABS light and E Brake light came on). $1500 later, the car was flat out unsafe to drive as you couldn't slow the car down unless you pushed the brake pedal all the way to the floor and really put all your weight behind it. Also, the ABS Light and E Brake light were still on. Technicians claimed it was safe and the brakes were fixed - so clearly not competent or safe. Service Center Manager sided with technicians and blamed "rain" for why the technician didn't realize brakes were not safe/fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Car not available when we got there.
Called to confirm car was available as we live almost an hour away. Salesman confirmed over the phone that it indeed was and asked if we could be there before 2:30 that day. We told him we were on our way and that we were 45 min to 1 hr away. We arrived within the time we said we would. When we arrived and had to search out the salesman he told us that the car was NOT there but would be there in 45 to an hour. We asked to see the manager. Ariana came out and said "what's up?" She apologized but we received no explanation from anyone. She proceeded to want to show us other cars. Bait and switch? You decide. We walked out but before leaving parking lot received a call back that the original car we came to see WAS there! The entire dealership was very unprofessional. ÎHorrible experience. Would not buy from them if they were the last dealership in the state.
Great Place for your next Toyota
Maria Payan and John Lee did an excellent job with my Rav4 Hybrid purchase!! Both were friendly and personable and cover any question I had. 10/10 would recommend this dealership to any and all in the area or surrounding areas.
Look elsewhere if you are in the Chicago area
I expressed an interest in a Prius and was told that the price, because of a market-adjustment fee, would be $3,000 above MSRP. Shop around if you are in the Chicago area. There are Toyota dealerships willing to sell at MSRP.