Gerald Nissan of North Aurora

Today closed
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Gerald Nissan of North Aurora

4.9
Overall Rating
(195)
Recommend: Yes (191) No (4)
Write a review: Sales | Service
sales Rating

Awesome Sales Team Phettongsy of Gerald Nissan of North Aurora

byLatonyaon 12/04/2018

The sales associate and the sales manager were extremely patient with me and an awesome team to work with. They did not force me into a vehicle. They allowed me to choose my options carefully. My creit report was carefully explained to me and they stayed within my budget. Sunny Phetthongsy and Kino Phettongsy were a #1 for Gerald Nissan of Aurora. I will continue to buy from these team members.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
224 Reviews
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service Rating

Will be back

byMarkon 12/06/2018

Very quick and very reasonably priced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2015 Altima Customer

byMarcon 12/05/2018

Quick service while I waited, good communication and comfortable waiting area

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byNancyon 12/05/2018

That they kept me informed about my suv and that they said it would be an hour and a half and it was done before that

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best service 5 stars all the way

byDanaon 12/05/2018

It's always a positive atmosphere from the time you pull in and check in and it's never a long wait for your vehicle .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Sales Team Phettongsy of Gerald Nissan of North Aurora

byLatonyaon 12/04/2018

The sales associate and the sales manager were extremely patient with me and an awesome team to work with. They did not force me into a vehicle. They allowed me to choose my options carefully. My creit report was carefully explained to me and they stayed within my budget. Sunny Phetthongsy and Kino Phettongsy were a #1 for Gerald Nissan of Aurora. I will continue to buy from these team members.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent Service

byRebeccaon 12/02/2018

Fast, courteous service. I have always had great service when I schedule an appointment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

18 Frontier purchase

byKarenon 12/02/2018

Chris had all of the information and details we had discussed put together for us so we could simply finalize our decisions and close the deal quickly

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

First experience with Gerald Nissan and it was positive.

byKarlon 12/01/2018

Being able to book an appointment online.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Review

byClay_Sewellon 11/30/2018

As always, the staff was courteous and informed me as to what services were needed and why.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byPhilipon 11/30/2018

Buying a car is all about trust in my opinion. I trust Alexander True at Gerald

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

check tire pressure next time

byKerion 11/30/2018

friendly staff, easy to schedule appointments

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Nissan Rogue oil chnge

byChristinaon 11/29/2018

Terry was very nice and my wait time was very short. Love that there is snacks in waiting area that makes it easier to bring kids with

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dependable quality of vehicle and excellent service

byAllenon 11/28/2018

I have had my Nissan Juke for more than 6.5 years and ONLY a brake light switch has failed and had to be replaced. Terry Nabors is really good and helpful. I am in and out of there quickly and the waiting room is great. Based on the results of the service at Nissan of North Aurora I wouldn't take my car anywhere else for repairs or maintenance.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service

byGenovevaon 11/27/2018

Fast service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service to my quest

byBarbaraon 11/27/2018

I scheduled my appointment and they stuck to it! LOVED that individual attention!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rogue Lease - 4-1/2 Stars

byBarbaraon 11/27/2018

Claire listened to me. She was responsive and had excellent follow through. She was the main reason that I made my purchase at Gerald Nissan. I appreciated the fact that she provided leasing numbers via email. Due to family circumstances, my time was very limited in coming out to the dealership. Claire was very accommodating.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great experience every time!

byBarryon 11/26/2018

Good employees. Knowledgeable, Quick to get you checked in. They keep you up to date on what’s happening with your vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Quick service

byJeromeon 11/25/2018

Got the appointment I need and work was done quickly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recent visit

byJameson 11/22/2018

The complimentary that was offered.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Another Excellent Experience

byRogeron 11/20/2018

First, it was great to have Matt back. He has always been great to work with and I always appreciate how he takes care of all the details. Second, everything was done well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good dealership to work with

byMargareton 11/20/2018

I was able to get an appointment without any problem. I pulled up to the doors, they opened up I pulled in and was treated very well by everyone. The waiting room was extremely clean, well stocked. I liked very much the complimentary car wash. Great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

Becoming the proud owner of a new or used Nissan is a memorable experience that begins a lifetime full of smiles, memories and journeys. At our Nissan dealership in North Aurora, IL, we’ve been connecting customers with the Nissan that’s right for them and their budget since 1998. We’ve been family-owned and -operated by three generations of the Gerald family, and have historically stood for integrity, honesty and the highest standard of excellence and customer care. We pride ourselves on treating our customers with respect and displaying a fierce dedication and loyalty to serving their needs. To prove it, we offer our Gerald Exclusive Lifetime Warranty on every new Nissan and select used Nissan models for no extra charge! This warranty features a lifetime warranty coverage, no limit on miles or time and the option to service your Nissan at any Nissan dealer in the country.

what sets us apart
We are the Exclusive Home of The Lifetime Warranty focusing on customer service and transparency.
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Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Express Service
Customer Lounge Area
Languages Spoken (2)
English
Spanish