Gerald Nissan of North Aurora

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Gerald Nissan of North Aurora

4.9
Overall Rating
(151)
Recommend: Yes (147) No (4)
Write a review: Sales | Service
sales Rating

Nissan Murano

byJohnon 10/09/2018

My sales person, Kino was very informative, patient, friendly and responsive in our communications. Enjoyed working with Jason in finalizing all the finances and paperwork.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

180 Reviews
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service Rating

Great Service

byCindyon 10/09/2018

The service department people are always very friendly and answer any questions i may have.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Nissan Murano

byJohnon 10/09/2018

My sales person, Kino was very informative, patient, friendly and responsive in our communications. Enjoyed working with Jason in finalizing all the finances and paperwork.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Best service hands down

byCindyon 10/09/2018

Everyone was so accommodating. Explained every part of my service thoroughly and made me feel safe about it all.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service this time.

byDarcyon 10/07/2018

Prompt, friendly, and didn't try to con me into "extras".

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

a

byPhaybounon 10/02/2018

the issue was solved quickly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great as always

byElisabethon 10/02/2018

Upfront, took less time than expected, service mgr recognized me, made me aware of a special, didnt try to upsell

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Gerald Nissan Service

byJameson 10/01/2018

Courteous and helpful staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Gerald North Aurora IL - Service Center - A+

byTLBon 09/30/2018

Trustworthy service. They will show you what is wrong. Outstanding customer service. Polite, respectful, professional. Not your average service department. A model service center. Very, very rare to find.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Altima purchase

byKarenon 09/30/2018

I had spoken with Dan for a few weeks before coming in to purchase so I felt well informed by the time I came in to test drive and purchase from Claire

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Survey of Gerald Nissan North Aurora IL

byDTon 09/28/2018

I have always had excellent and prompt service from Terry, the service manager and his professional technicians.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service!

byCarolon 09/28/2018

Gerald Nissan service department is very honest and only does the work needed. They took care of me right away and finished quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

james

byJameson 09/28/2018

they were willing to work with me on price

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service Center

byMonicaon 09/27/2018

Terry is great. Friendly, professional, helpful and always wants to make sure everything is right. The lounge area and amenities are comfortable, too, since I always wait.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Nissan Rogue Sport Purchase

byFredon 09/23/2018

The whole buying process went very smoothly and was very well organized.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Oil Change

byLauraon 09/23/2018

Oil change and tire rotation appointment was on time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The 3 day buying experience

byJeremyon 09/22/2018

Was able to connect with Dan online, get price negotiations started and then hadn’t trade-in evaluated at my home. This all took place prior to stepping foot in the door at the dealership. It was car buying on my time, which was fantastic! Kino was also instrumental in getting this deal done. Everyone we interacted with was friendly and knowledgeable. Great car buying experience that was over a 3 day period with 90% taking place online or over the phone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

A great service department!

byGerion 09/20/2018

Friendly, helpful, honest, and professional staff, especially Matt who is in charge of overall service. The work on my car is always done in a timely and impeccable fashion. I could not be in better hands.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Gerald Nissan of North Aurora personal experience

byGlennon 09/20/2018

Knowledge of vehicles, friendly staff and really listened to our wants and requirements.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

2011 Nissan Juke Service

byLeemarieon 09/19/2018

Extremely curtious staff as well as efficient. Very positive experience and appreciative of consideration of my situation. Also very clean facility.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routinely a pleasure

byKathleenon 09/19/2018

Your staff, check in gal, Niko in maintenance, Sony in $, Jake in sales- is like checking in with family; even the cashier was so pleasant. Terry in mainenace sporting his jazzy sun glasses- Matt - always appears happy to be working- the hires and face representation of this dealership is amazing.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best location!

byTeaon 09/18/2018

Quick service, friendly staff, clean waiting area with drinks and snacks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

Becoming the proud owner of a new or used Nissan is a memorable experience that begins a lifetime full of smiles, memories and journeys. At our Nissan dealership in North Aurora, IL, we’ve been connecting customers with the Nissan that’s right for them and their budget since 1998. We’ve been family-owned and -operated by three generations of the Gerald family, and have historically stood for integrity, honesty and the highest standard of excellence and customer care. We pride ourselves on treating our customers with respect and displaying a fierce dedication and loyalty to serving their needs. To prove it, we offer our Gerald Exclusive Lifetime Warranty on every new Nissan and select used Nissan models for no extra charge! This warranty features a lifetime warranty coverage, no limit on miles or time and the option to service your Nissan at any Nissan dealer in the country.

what sets us apart
We are the Exclusive Home of The Lifetime Warranty focusing on customer service and transparency.
Google Map
Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Express Service
Customer Lounge Area
Languages Spoken (2)
English
Spanish