Gerald Nissan of North Aurora

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Gerald Nissan of North Aurora

4.9
Overall Rating
(102)
Recommend: Yes (98) No (4)
Write a review: Sales | Service
sales Rating

Kino and Gerald Nissan Staff

byLuisa_Nelsonon 06/12/2018

Kino Salesman and entire staff is class act they treated us very well made us feel special. The place wants your business and go out there way to make you the best deal

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
131 Reviews
Sort by:
service Rating

Always very Professional Let me know the status of my vehicle before addi

byFranciscoon 08/15/2018

Always very professional Keep me up to speed on the status of my vehicle And always ask me if there is anything else that they can do.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Comfortable wait while car serviced and cleaned

byjconnell62on 08/13/2018

Friendly, quick and convenient. I did not have an appointment but the staff was able to get my oil changed and tires rotated in less than an hour. I appreciated wi-fi in the comfortable lounge so I could work while my car was serviced. Though I didn't take any, I also appreciate the hospitality of snacks, water, and coffee available in the lounge. As always, I appreciated the complimentary car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil and Filter change

byJefferyon 08/07/2018

Very thorough (including checks for any outstanding recalls), very professional and the the service waiting area was very clean and comfortable. I also received a complimentary car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service survey

byJoe_Guevaraon 08/07/2018

I experienced great service in a timely manner. I was able to get a ride there and back with no issues.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome Service!

bySandy_Kon 08/05/2018

My time is valuable. I appreciate the fact that your dealership accepts appointments for something as simple as an oil change. Equally as important, your service department was ready to accept my vehicle at the time slot that I scheduled my appointment for. The dealership I purchased my Jeep from does not. It resulted in Long Waits just for something as simple as an oil change. I arrived and your service area was neat, clean and I was immediately helped by a service representative. Everything went extremely smoothly and my oil change took no time at all! I also like the cleanliness of your waiting lounge. That means a lot to a customer that has to wait for their vehicle. I'm very happy that your dealership is able to do service on my Jeep! You've made a true service customer out of me! :-)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byRLC_Auroraon 06/13/2018

Based on this service experience I would recommend. Nico did a thorough job in every way. He told me exactly what was going to be done, the cost and the time it would take. He also gave me details on what might be needed next time. It was an experience like I have received in the past.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Kino and Gerald Nissan Staff

byLuisa_Nelsonon 06/12/2018

Kino Salesman and entire staff is class act they treated us very well made us feel special. The place wants your business and go out there way to make you the best deal

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent Service - Would Recommend to Everyone

byPaulaFromFLAon 06/05/2018

Excellent. Luis was very professional and informative about the service on my vehicle and provided me many updates while I was waiting. Very nice waiting area and a much needed area for getting on line and being able to work while waiting.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great experience! Third vehicle purchased here.

byJHef13626on 06/01/2018

Kino and Sonny were great to work with! Made the experience enjoyable instead of stressful and I love the car I purchased.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Gerald Nissan provides great service

byLee10591on 06/01/2018

Quick and efficient service . . . as usual. Plus they always seem to have enough staff available so that my appointment can fit my schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Terry Nabors is the BEST

byMattWollyon 06/01/2018

I live in Chicago but recently our local Nissan dealer has been giving sub-par service and I just dont trust them, (last oil change and tire rotate was 98$). I used to come to Gerald all the time and Terry always took good care of me. So i made the trip out just to see Terry and the team and as usual he took good care of me, explained things I needed and didnt, and sent me off with a much better price then my local deal with the confidence that I got done what was needed. 5 out of 5 stars! I will be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car buying exprince was enjoyable.

byTrivediHon 05/21/2018

T.J was very helpful and made the car buying experience enjoyable. Thanks to T.J, the manager and the general manager who helped us make the purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My visit to Gerald Nissan North Aurora

byLadyg_520on 05/13/2018

The excellent customer service given from the gentleman that greeted me upon my arrival to Terry taking care of me and explaining the work that was done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Why I am a returning customer with Nissan

byMaria_Lon 05/09/2018

I would have to say what I liked about my experience was that I was being heard. I was asked what I was looking for and what my expectations were. Chris Taylor was our salesman and he showed me exactly what I had asked for in a new vehicle and definitely met my expectations with the deal I was offered.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New Purchase

byJan2017on 04/20/2018

Chris went above and beyond......he's a one stop shop! Cars were brought over to Nissan from other dealers so I didn't have to get in and out of the car! He also found a 2018 model from another dealer and brought it in so I could compare 2017-2018. I bought the first car he showed me....sorry Chris for having you do the extra work that ended up being not needed. I will definitely be back to Chris at Nissan for my next car purchase!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Review

byCaleb34on 04/19/2018

I felt refreshed to receive such friendly service and clear communication. I enjoyed my time spent while purchasing my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Nissan Review

bymjimenez28on 04/14/2018

TJ made our experience great. He made sure we had all of our questions answered and provided excellent customer service. Would 100% recommend him to my friends and family. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Happy camper

bycopes_stuffon 04/13/2018

Stopped in for an oil change and tire rotation. The staff was friendly and knowledgeable. The service work was done quickly and for a decent price. The car wash was a nice "extra".

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

car service

byalways57on 04/12/2018

FAST SERVICE and no wait time no appointment's needed. Friendly people, they make sure the work you want done is good

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byJuileePon 04/08/2018

Positive interactions with staff, thoroughness of vehicle and time efficiency. They also have a great waiting room with snacks and coffee.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2018 NV 200

bypapa_john2on 04/04/2018

Worked with Gerald in the past on company vehicles. They make the process quick and easy. Sales person I work with says what he will do and does what he says. What more can you ask for.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

videos
about our dealership

Becoming the proud owner of a new or used Nissan is a memorable experience that begins a lifetime full of smiles, memories and journeys. At our Nissan dealership in North Aurora, IL, we’ve been connecting customers with the Nissan that’s right for them and their budget since 1998. We’ve been family-owned and -operated by three generations of the Gerald family, and have historically stood for integrity, honesty and the highest standard of excellence and customer care. We pride ourselves on treating our customers with respect and displaying a fierce dedication and loyalty to serving their needs. To prove it, we offer our Gerald Exclusive Lifetime Warranty on every new Nissan and select used Nissan models for no extra charge! This warranty features a lifetime warranty coverage, no limit on miles or time and the option to service your Nissan at any Nissan dealer in the country.

what sets us apart
We are the Exclusive Home of The Lifetime Warranty focusing on customer service and transparency.
Google Map
Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Express Service
Customer Lounge Area
Languages Spoken (2)
English
Spanish