Gerald Ford
Customer Reviews of Gerald Ford
Review type:
26' Ford Explorer
26' Ford Explorer
by Alex on 04/28/2026updated 05/05/2026I am very satisfied with my purchase and did not feel pressured into a decision.Thank you for your review, Alex! I am happy to hear you are satisfied with your purchase and appreciated the no-pressure environment at Gerald Ford. Your positive feedback means a lot to us. We look forward to seeing you again for your next visit! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com
Excellent service!
by Matthew on 04/19/2026Professional and prompt service. Great communication.Thank you for your wonderful review, Matthew! I'm thrilled to hear that you experienced professional and prompt service, along with great communication at Gerald Ford. I appreciate your feedback, and we hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com
Oil change and Recall work
by Sydney on 04/14/2026Ryan got my oil change and recall done right away. While keeping me updated and answered any question I had. Ryan will be my go to from now on.Thank you for your wonderful feedback, Sydney! I’m thrilled to hear that Ryan provided you with prompt service and kept you informed during your visit. I appreciate your trust in Gerald Ford, and we look forward to seeing you again for your future needs! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com
Robert Tyre Jones Jr
by Robert on 04/11/2026They worked hard to improve my experience!Thank you for your wonderful review, Robert! I appreciate your kind words and am thrilled to hear that we could enhance your experience at Gerald Ford. We look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com
Avlor is great!
by Steve on 03/06/2026Avlor was the most friendly and accommodating salesperson that I've ever had. And I've purchased a lot of cars, Rvs, and motorcycles in my time.Thank you for your kind words, Steve! I am thrilled to hear that Avlor provided you with such a friendly and accommodating experience. At Gerald Ford, we strive to make every interaction memorable. We appreciate your support and look forward to assisting you with your next vehicle purchase! Sincerely, Tom Kastrati General Manager Gerald Ford
New Ford Purchase
by Rebecca on 02/26/2026Honesty, took the time to answer all our questions and explained things clearly, courteous and knowledgeable staff and followed up on our previous visit to the dealership.Thank you for your wonderful feedback, Rebecca! I truly appreciate your kind words about our courteous and knowledgeable staff. At Gerald Ford, we strive to provide clear explanations and follow up to ensure our customers have a great experience. We look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Gerald Ford service center
by Gina on 02/11/2026Great customer service and timely job completion.Thank you for your wonderful review, Gina! I'm thrilled to hear that you experienced great customer service and timely job completion at Gerald Ford. I appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Amazing
by Amy Medina on 02/03/2026We drive an hour just to come to this dealership! Here we are treated like family!Thank you for your wonderful review, Amy! I'm thrilled to hear that you feel like family at Gerald Ford. Your support means a lot to us, and we appreciate you making the drive. We look forward to welcoming you back for your next visit! Sincerely, Tom Kastrati General Manager Gerald Ford
Gerald service survey
by Carole on 01/22/2026The entire process starting with a phone call to set up service, the reminders of the appointment, the courtesy drivers to pick up and return the vehicle, the services done all were very professional and complete. While these are auxiliary… to actually having the vehicle serviced these are very very important to a senior. Your service people are very thorough and provide a complete service explaining what they will do, what was done and next stepsThank you, Carole, for your wonderful review! We truly appreciate your kind words about the entire service process at Gerald Ford. It's great to hear that you found our reminders, courtesy drivers, and thorough service explanations to be valuable, especially for seniors. We strive to provide a professional and complete experience for all our customers. We look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Tom
by Tom on 01/21/2026Service Tech was great and got me in and out quicklyThank you for your wonderful review, Tom! I'm thrilled to hear that our service tech provided you with great service and got you in and out quickly. We appreciate your feedback and hope to see you again at Gerald Ford for your next visit! Sincerely, Tom Kastrati General Manager Gerald Ford
Ford Explorer 2020
by Jack on 01/19/2026Handled issues as they popped up with the vehicle in a quick and timely mannerThank you for your positive review, Jack! I'm glad to hear that we were able to handle any issues with your vehicle promptly. At Gerald Ford, we strive to provide excellent service, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, Tom Kastrati General Manager Gerald Ford
One More Satisfied Customer.
by Jose on 01/05/2026I was there for an oil change. And after the inspection, they found a tear in one tire. They recommended me for my safety to replace it. I agree with them on replace it. They did it faster than I expected.Thank you for your great review, Jose! I'm happy to hear that you had a positive experience during your oil change and that our team was able to assist you efficiently with the tire replacement. Your safety is our top priority, and we appreciate your trust in us. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
F250 knock sensor replaced
by Joseph on 01/04/2026Larry took good care of our truck. He avoided wasting our time.Thank you for your positive feedback, Joseph! I am glad to hear that Larry took great care of your truck and ensured a smooth experience for you. We appreciate your support and hope to assist you again at Gerald Ford in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
2025 BRONCO SPORT
by Frederick on 12/22/2025All the associates very helpful. Especially Daniel Merlot. Love that the car was delivered & reviewed to me inside during cold/ wet weather.Thank you for your wonderful review, Frederick! I'm thrilled to hear that you had a positive experience with our associates, especially Daniel. It's great to know that the delivery process was comfortable for you, even in the cold and wet weather. I appreciate your support and we hope to see you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
Service feedback
by Daniel on 12/11/2025All Good! Appreciated the ride home while the repair was completedThanks so much for your excellent review, Daniel! I'm so glad to hear that you appreciated the ride home while your repairs were completed. At Gerald Ford, we strive to make our customers' experiences as convenient as possible. Our team looks forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
New F150 purchase
by Bryan on 12/02/2025Not pushy listened to my needsThank you for your positive feedback, Bryan! We appreciate you choosing Gerald Ford and are glad to hear that our team listened to your needs without being pushy. We strive to create a comfortable experience for all our customers. We look forward to seeing you again! Sincerely, Tom Kastrati General Manager Gerald Ford
Great Experience
by Mike T on 11/29/2025I had a great no pressure experience. It started with Aaron helping me understand the vehicle I was looking at, making me feel comfortable and being incredibly responsive, via text or phone, when I had questions. Tom was an amazing GM who… made sure the car met all of my expectations before taking delivery.Thank you for your wonderful review, Mike! We're thrilled to hear that you had a great, no-pressure experience at Gerald Ford. It's fantastic that Aaron was able to assist you in understanding the vehicle and that Tom ensured everything met your expectations before delivery. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Good Review
by Davis on 11/30/2025The lobby was clean, staff was friendly.Thank you for your positive feedback, Davis! I'm glad to hear that you found our lobby clean and our staff friendly. Your experience is important to us, and we appreciate you taking the time to share it. We hope to see you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
All Good!
by Terry on 11/21/2025Good communication. Quick service. Comfortable facility. Friendly staff.Thank you for your wonderful review, Terry! I'm thrilled to hear that you had a positive experience with our communication, service, and staff at Gerald Ford. I appreciate you taking the time to share your feedback, and we hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Gratifying……
by Sr.467 on 11/20/2025Always a pleasant experience from scheduling an appointment (Jessica C.), through the pickup/delivery service (Valets are always polite/friendly) and communication with the “Service Advisor “ (Carlos L.)!!Thank you for your wonderful review! I'm thrilled to hear that your experiences with scheduling, our valet team, and Carlos have been so positive. We strive to provide exceptional service at Gerald Ford, and your feedback truly motivates us. We look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Frankie Rocks 7 Stars!
by Tiffany on 11/04/2025Worked with Frankie on the sale of my car and the purchase of a new one. This is the 8th new car that I have purchased from a dealership and this experience was by far the best experience I have had.Thank you for your fantastic feedback, Tiffany! I'm delighted to hear that your experience with Frankie at Gerald Ford was the best among your eight new car purchases. I truly appreciate your loyalty, and we look forward to serving you again in the future. Enjoy your new car! Sincerely, Tom Kastrati General Manager Gerald Ford
Hyundai Santa Fe
Hyundai Palisade
Hyundai Tucson
Thank you for your review, Alex! I am happy to hear you are satisfied with your purchase and appreciated the no-pressure environment at Gerald Ford. Your positive feedback means a lot to us. We look forward to seeing you again for your next visit! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com
by Gerald Ford on 05/05/2026