Awarded 2018

Gerald Kia of Naperville

Awarded 2018
Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Gerald Kia of Naperville

5.0
Overall Rating
(167)
Recommend: Yes (167) No (0)
Write a review: Sales | Service
sales Rating

Gerald Kia Cares

byConsueloon 09/16/2018

I worked with Sales Consultant, Freda Williams. From the start, I was very impressed with her professionalism and high level of customer service. She showed she really cared about my case and about giving me the best quality service and her honest attention I had a horrible recent sales experience at McGrath Hyundai and her goal was to make sure that she can turn that experience around. I was also impressed with her sales team. Everyone was very friendly and helped make me feel confident about my trade-in and the service experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

265 Reviews
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sales Rating

Gerald Kia Cares

byConsueloon 09/16/2018

I worked with Sales Consultant, Freda Williams. From the start, I was very impressed with her professionalism and high level of customer service. She showed she really cared about my case and about giving me the best quality service and her honest attention I had a horrible recent sales experience at McGrath Hyundai and her goal was to make sure that she can turn that experience around. I was also impressed with her sales team. Everyone was very friendly and helped make me feel confident about my trade-in and the service experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Buying a car for the first time in 13 years

byJanon 09/15/2018

The salesperson was very accommodating, courteous and personable. He made every effort to make this a positive experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Excellent service and comfortable waiting area

byEricon 09/14/2018

David Hernandez did an excellent job managing my service visit. It’s always great to head home in a car that looks and runs like new again! Can’t ask for more than that, especially at the reasonable prices at GERALD KIA... The available beverages and snacks are nice to have while waiting. I also appreciate the convenience to pay the service advisor at the time of the transaction rather than at a separate cashier. Thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Friendly Atmosphere

byJulieon 09/06/2018

Theresa was friendly and kind and personable. She added to my day. I was greeted by everyone in a cheerful way.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

car service

byJimon 09/06/2018

Polite, ProfessionL and prompt

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great people! I never felt pressured.

bySarahon 09/05/2018

Great people! I never felt pressured. Out of all my car buying experiences, this one was the best. Eddie was fun, knowledgeable & very easy to work with. And Yasser was the cherry on top. Thanks for making my experience fun & memorable!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Blue with gray interior

byJamieon 09/04/2018

They were determined to get the vehicle I wanted

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service!

byRobinon 09/01/2018

Everyone was very nice and responsive and respectful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Sorento owner

byPeteron 09/01/2018

They stayed on top of things and kept me informed

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byKevinon 09/01/2018

Everybody was nice and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byLindsayon 08/31/2018

Very friendly Employees. Fast service And easy to schedule appointments online.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Kia Naperville Great Service

byBonnieon 08/29/2018

Never Pushy and try to get you to do things you do not need. Friendly and helpful. Quick service when they can!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service with Professionlism

byJoyceon 08/29/2018

Everything went well with my service, the Advisor Taylor explained what service was being performed and what services would be recommended. Enjoyed the lunch that was provided.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very positive experience

byShannonon 08/26/2018

Baher was my sales consultant, and he was extremely helpful, trustworthy, and patient throughout the entire process. Not once did I feel as though I was being pushed into making a decision that I was not comfortable with. He really listened to what I wanted, and what I needed. John, the manager that I dealt with, was also extremely helpful. He went above and beyond to make sure that I was comfortable with, and confident in, my decision. The woman that completed the financial portion (who's name I cannot remember) was also exceptional, making me feel comfortable and helping me make decisions that were right for me. I have NEVER had such a positive experience at a car dealership. I have zero complaints, and would highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Kia Stinger GT2

byMatthewon 08/26/2018

Anthony and Raul were attentive to my concerns and did well to earn my business and make me feel comfortable in the process

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Gerald Kia

byDianeon 08/26/2018

Honesty. Straight forwardness. Respectful of my time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Exceptional service

byKathleenon 08/25/2018

Our sales rep(Eddie) was low pressure but also worked to be sure we got what we want.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Absolutely fantastic.

byVirginiaon 08/25/2018

None of the sales people were pushy, they were trying to make us the best deal possible. Couldn’t ask for a better sales team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Friendly,helpful! Easy place to get to.Would go back again!

bySandraon 08/24/2018

Everyone was very friendly and tried to help with my car issues.Had my car fixed the next day as promised.Nice to get back a nice clean car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Julianne Wallace

byJulianneon 08/24/2018

Very personable and informative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Gerald Kia Visit

byAleksandraon 08/23/2018

Staff was very friendly and kept me informed. Even though my car wasn't done at the time estimated, they kept me informed and let me know exactly what was going on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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