Pauly Honda

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Pauly Honda

5.0
Overall Rating
4.98 out of 5 stars(485)
Recommend: Yes (199) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Simple Process

by Andrew Mendygral on 12/31/2021

Bob kept the process moving, was fair to work with and went out of his way to make sure I was familiar with all the features of my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
485 Reviews
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5 out of 5 starsservice Rating

best ever

by Pauly Honda on 01/11/2022

best ever always go back for every need

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Routine Service

by Bruce C on 01/09/2022

Brought my car in for a oil change. Julie was super helpful. Car was ready in less than an hour and she even helped me connect my new cell phone to my car .My car was nice and clean. Great experience. Everything went very smooth.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starssales Rating

Simple Process

by Andrew Mendygral on 12/31/2021

Bob kept the process moving, was fair to work with and went out of his way to make sure I was familiar with all the features of my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Chuck Sloka’s review

by Chuck Sloka on 12/25/2021

The technician understood the problems with my car and everything was corrected well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

CRV service

by Mhk on 12/21/2021

Pauly Honda's service people are excellent! Highly recommend them!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Pauly Honda provides an excellent experience

by Jaye Jay on 12/15/2021

All aspects of acquiring a new crv we're superior: including my salesman, James, and financial administrator, Bernie. Service department cane through, as well. The best part is driving off the lot with a fantastic vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Easy and honest service

by Jam on 12/08/2021

The service was quick, easy, with honest service people. It’s one of the reasons I chose Pauly as the location to buy and service my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starsservice Rating

Scheduled service

by Peru on 12/07/2021

I had my both Honda Accord cars, serviced on 12/6/21 and 12/7/2021. As always, it was excellent and.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Service Department/Dealership

by Deb on 11/28/2021

Called because my van started making a funny noise. Worked with Julie in Service, who is always and efficient and knowledgeable. She got me in immediately (on a holiday weekend no less), identified the likely problem, had service do the repair, and I was back on the road. Nice work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Dealership

by Georgine Voight on 11/27/2021

First time at Pauly Dealership. I have to say after purchasing many cars in the past years, this by far was the nicest group of people I have ever dealt with. The purchase was seemless!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

A dealer service department I trust

by Ray on 11/21/2021

I've been taking my Hondas to Pauly since 1998. Even though now I live 22 miles away and there are at least 3 other Honda dealers on the way. I still insist in Pauly. This is because Pauly has always been honest and trustworthy to me. When a car got old, Pauly would recommend repairs with the caveat that it may not be have been worth it if I didn't plan on keeping it for much longer. They also don't blindly recommend unnecessary maintenance work like filter and fluid services before expiration, which many dealers tend to do. In short, when I step into Pauly, I know I will not be scammed and I they have my best interest in mind.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Honda Passport Service

by First time service at Pauly on 11/15/2021

Very good service! This was my first time at Pauly for service. Very knowledgeable service writer and good follow-up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Pauly Honda Great Service

by Clare Cavanagh on 11/07/2021

Pauly Honda service is never less than amazing. Everyone there knows what they’re doing. Efficient, reliable, friendly. Julie is always helpful with everything from ordering parts to letting us know when car is ready. We really appreciate her.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

EXCELLENT Customer Service

by Katy on 11/06/2021

Kevin answered my distressed call when I discovered a dead battery after pumping gas several miles down the road. He penciled me in to come by after Roadside assistance jumped the battery. When I arrived, I asked for Kevin, who was SO reassuring and comforting. He said a new battery will be installed and I'd be safely on my way home within the hour. I really appreciated his genuinely attentive nature and the conversation we shared. I went to the manager's office giving Kevin Kudos for outstanding customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Not sure what’s required in this field

by Mona j thomas on 11/03/2021

I would definitely recommend pauly honda to friends and relatives. The service it great and the people go above and beyond to make sure you know exactly what’s going on with your automobile.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Fast, Professional, and Friendly!

by baezus on 10/29/2021

Everyone I had contact with was professional and friendly. The finished the oil change and safety check in less than half the time they had predicted and they automatically applied the coupon before I even asked!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service Above and Beyond

by Katie Simmer on 10/24/2021

The service department at Pauly has been outstanding. The techs are courteous, knowledgeable and often go beyond what is expected. At my last visit I mentioned that I had a bent license plate frame. When I picked up my car I found that the frame had been straightened. I can rely on Pauly’s service department to keep my 12 year old CRV running and looking her best.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Service

by John Riske on 10/24/2021

All work was done and completed as expected

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Fall check ip

by Kris on 10/15/2021

Everyone was very nice. I have always had excellent service at Honda! My 11 year old car runs like the day I got it!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great service, always!

by TRANG on 10/14/2021

It was a last minute called, but service department was able to have me coming to do the oil change. I’m really appreciated. You never failed to provide service what you promised. Thank you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Always impressed

by Jolie D on 10/13/2021

Had a free oil change coming due to my recent car purchase and didn't know it. Mike looked it up and informed me that I had 2 free ones coming. He didn't have to do that! Always impressed with how nice the people are at Pauly Honda Libertyville.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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