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The Porsche Exchange

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Customer Reviews of The Porsche Exchange

3.0
Overall Rating
3 out of 5 stars(12)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
5 out of 5 starssales Rating

A PORSCHE IS THE REAL DEAL!

by PORSCHE IS THE REAL DEAL on 09/05/2022

In my life time of purchasing 7 brand new cars Porsche Exchange was the best experience by far, LITERALLY! Taking the hike from Hyde Park to Highland Park was worth it and then some. My salesman, Nick’s professionalism was astounding. He assisted me through making decisions, explaining differences between the various Cayenne’s and he always responded promptly when I contacted him. His individual training to learn my 2023 Cayenne S Coupe Platinum Edition for a full hour or more was amazing. The Porsche Exchange facility is absolutely beautiful. You won’t be in any rush to leave. Please take the hike to PORSCHE EXCHANGE in HIGHLAND PARK! The final paperwork with Rosco was a breeze, no pressure. Rudy, Hyde Park

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
12 Reviews
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1 out of 5 starssales Rating

Awful sales experience from manager Faris Nijim

by Kk on 10/31/2022

Faris Nijim the sales manager is full of Lies and incompetent. Stay away from this place at all cost, this place is rude and arrogant. I order a car from Exchange Porsche and the sales rep Steven was good. The arrogant sales manager Faris came in and became very rude and used abusive language when I asked for a modification of the order and refused to do take any action and instructed the sales agent to not communicate with me. He proceeded to cancel my order because I reached out to Porsche North America. Porsche confirmed that the sales manager did know know the procedure to request the modification and is incompetent. This place has no priority on customer service and it starts with the lousy sales manager Faris Nijim who is full of lies. Avoid this place at all cost. I have email communication to show how rude and incompetent he is. Again stay away from this place and take your business to Westmont, Lincolnwood Porsche or any other Porsche dealership other than this one

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

2 Comments

5 out of 5 starssales Rating

A PORSCHE IS THE REAL DEAL!

by PORSCHE IS THE REAL DEAL on 09/05/2022

In my life time of purchasing 7 brand new cars Porsche Exchange was the best experience by far, LITERALLY! Taking the hike from Hyde Park to Highland Park was worth it and then some. My salesman, Nick’s professionalism was astounding. He assisted me through making decisions, explaining differences between the various Cayenne’s and he always responded promptly when I contacted him. His individual training to learn my 2023 Cayenne S Coupe Platinum Edition for a full hour or more was amazing. The Porsche Exchange facility is absolutely beautiful. You won’t be in any rush to leave. Please take the hike to PORSCHE EXCHANGE in HIGHLAND PARK! The final paperwork with Rosco was a breeze, no pressure. Rudy, Hyde Park

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

2021 Macan

by Andrew on 12/20/2021

Very good sales and finance people we dealt with.. no high pressure sales, answered all questions, took the time to show us many vehicles and all options on each.. Great place to buy from.. and yes a fair price considering these tough conditions for a consumer to make a purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

New 911!

by Gary on 11/14/2021

I have purchased several cars from this dealership and each experience has been excellent. Nick, my sales associate, has always provided superb service and attention to detail. The whole process, from ordering through delivery, was handled professionally and enjoyably.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great service

by Eric on 01/27/2021

Very responsive to needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

2018 Macan

by Mark Holzwart on 01/14/2020

Fantastic sales experience with Michael S. Helped us make our decision easier by having two vehicles prepared for our selection. Great knowledge and great experience. This is our fifth vehicle with Michael S.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Top notch Porsche store

by Tuck on 12/02/2019

They make it so easy: professional people, large inventory, thorough delivery training, offer to come to your home for followup after a couple days of driving, and great service. Have bought a few cars from The Porsche Exchange and will buy more.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience!

by Ktlyn23 on 10/22/2019

Had a great experience buying my first Porsche. They were very kind, and explained the car completely to me, better than others. They really give a full overview and make sure you know what you are getting. I love my new car and really appreciated Paul as my sales person! I would recommend going to them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 out of 5 starsservice Rating

Service

by Porsch Macan S on 09/26/2019

The tire pressure was not corrected. The car was not washed. How can I be sure anything else was done. Just because it said so on the invoice?

  • Recommend this dealer? Yes
5 out of 5 starssales Rating

Superlative Dealer Service

by Chicagobuyer on 05/09/2018

Do yourself a favor if you do business with The Porsche Exchange ~ Contact Paul Michalczyk Porsche Certified Brand Ambassador for the best service in sales , leasing and after purchase services. I have purchased and leased several vehicles over the years but have never experienced the customer care that Paul Michalczyk Continues to deliver. Thank you Porsche Exchange.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent Selection, Deal and Service

by FirstTimeBuyer on 08/25/2017

Fantastic experience with Porsche Exchange. They simply went above and beyond all expectations.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

The Porsche Exchange unwilling to fix TSB issue

by Markn1689 on 12/26/2013

I had a TSB issue concerning the airbags in my Cayenne. It is a common issue that occurs and the fault codes were 1218 and 1219. Many people online we're getting this issue Fixed from the dealership even though the warranty is up on the car. However, even though my family has purchased about ten cars from this dealership over the past 20 years they were unwilling to help me out with this safety concern. Money was not the issue it was the fact that they were not willing to cover something that they should have. I ended up calling Loeber Porsche and they were more than happy to help me because of the severity of the issue and the fact that satefy was a concern. The service manger is [non-permissible content removed] his name is Chuck and he has no clue how to treat customers. I expected the red carpet treatment and I got treated like a nobody. Avoid.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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