Would not buy again from them
Same experience as the other one stars to the T. Take your chance if you really want... not worth your time better deals and treatment found at other dealers....
Unpleasant car-buying experience.
My experience at Rohrman Volkswagon in Gurnee was overall unpleasant. I'll start by saying Katrina, the salesperson I worked with, did an excellent job. She listened to what I was looking for and was very accomodating the whole time I was there. After having been there for a couple of hours, my fiance and I wanted a bite to eat, and Katrina pointed us to a nearby fast-food place. I was about to pull out, and the head of sales (I believe that was his position) came running out and told me not to leave, but instead come upstairs to the break room and have some pizza. It was cold from lunchtime, but they had a microwave. So we're upstairs in the breakroom eating our reheated pizza, and we are surrounded by 5 people from the team - Katrina (who mostly stayed quiet during this encounter), Dave the finance guy, the head of sales, the man in charge of used car sales, and another gentleman (I can't remember exactly what he was in charge of, but like Katrina, he was also pretty pleasant most of the time). I had some concerns about the car I was considering buying, and we talked through some of them, but the whole time I felt like I was being swarmed by a team who was more interested in making a sale than in earning the loyalty of a customer. A couple of times during the conversation, I got the impression that my concerns were either irrelevant, or a waste of their time, even to the point where they were trying to lay a guilt trip on me for expressing my concerns. Ultimately they made the sale, but they have lost a potential future customer. I've purposely waited a couple of weeks before writing this review because I wanted to have a little time away and try to be as fair as possible. I went to Rohrman because I've seen the commercials for decades, and I figured he must be doing something right to have been around so long. Maybe this experience was an anomoly, or maybe it's the Rohrman sales philosophy, I don't really know; but I can definitely say I'm not going to go back and find out one way or the other.
Avoid this place
Very disappointed. With myself as much as with Gurnee VW. I found a car listed on a used car ads site that had no details aside from year, make, model, and miles. My gut reaction when I saw Bob Rohrman's name on the dealership was forget it. After several dealings with Rohrman dealerships I knew it was not worth the trouble. But it was the car I was looking for and I figured that if the car checked out and I verified that they didn't write up the contract for a different price than negotiated I could get out of there without getting Rohrmaned. I used the ad sites contact form and heard back from the dealer right away. I asked specifically if the car was a manual. She had to call back but eventually she said it was a manual, not a DSG. Actually she used the term dry clutch. I had to clarify whether it was a manual or DSG. I had to ask again for more specifics, like ext/int color and if it had a sunroof. My initial contact was nice enough to email me pictures that she took, none that showed the gear selector though. Second red flag: the price she quoted in the email was about $5000 too high(maybe more). I called right away and was told the price quoted was for the wrong car. After a couple more calls, including talking to a manager, and me stating multiple times that a manual was a requirement, I decided to go look at the car. The next red flag was that my contact was suddenly not available, I was to talk to whoever was there when I arrived. After an hour drive I was greeted by the staff and they were not aware of the car I described. They looked at lists and we looked in the lot but they were not sure. Eventually they found what was allegedly the car from the web site but it was an auto. Every car they had was an auto. Another manager came around and looked at lists and on the computer but didn't find anything. They did ask to make sure I wanted a manual a few times but never a sorry about the mix up. One manager just explained that they never take in manuals, especially wagons, because they dont sell. He didn't even think the Sportwagen ever came with a manual. He also tried to tell me the car I was looking for was so unpopular that it was discontinued. I had to explain that my disappointment was the fact that they told me they had a car that didn't exist and I drove an hour to see it. I also explained that there was a new Sportwagen, with a name change. Golf not Jetta. Basically the same car. Just another example of [non-permissible content removed]. He was either lying to bolster his claim that what I wanted was very unpopular, like that was the issue, or he was just totally ignorant about what he sells. Either way it was typical Rohrman. Run away from this place, or any Rohrman dealership. If you are considered sleazy for a car salesman that is a real accomplishment.
Dealer refused provide internet quote.
Dealer would not provide internet quote despite sending me 4 emails (the 3rd one asked for my phone number to discuss a deal which defeats the purpose). If they simply said they do not provide internet quotes, you know, ON THE INTERNET, it would have saved several days of useless email. A week or so later they sent ANOTHER email asking if the salesman had answered all my questions. I sent back ANOTHER response saying I have not gotten an internet quote, so no. The next day I got an email saying the car had been sold. So if you are into useless email, this is the dealer for you.
Dealers charge a lot of money for service but this was putting a gun to your head. Won't be going back. Down the road to Libertyville VW.
Could have been a lot better
I don't know why car dealerships feel they need to complicate everything. In the end they really think of creative ways to steal our money. The negotiation process took hours and it didn't need to be that way, haggling over a few hundred dollars. I felt tired when I left.
My first VW purchase
I have always wanted a VW Beetle, and went to Gurnee VW, and the guys there were just great,and very informative: from Joseph, Denny, and Mitch, they were truly patient and very helpful with my transition. I would recomend a VW, and Gurnee VW as a very pleasant experience in shopping for a new, or used car. I sure will go there for any maintainance on my car.
Gurnee VW is where you should go!
We can all appreciate an honest car dealership and if that's what you're looking for, plus an amazing vehicle, visit Gurnee VW. Like anyone else, we were researching the market for a quality compact vehicle. We went to other dealers and can tell you that the experience at VW Gurnee is in a class above the rest. They truly listen to what your looking for and deliver. Both Joseph and Mitch did a lot of footwork to find our ideal Golf and in the end, we got exactly what we were looking for! Joseph is very knowledgable of the vehicles and it makes for an informative and enjoyable experience. We also really enjoyed our interactions with Mitch...he is honest and treated us like family. Those are traits any person in the market for a vehicle can appreciate! As for price, they can't be beat. The transaction went quickly (we weren't there for hours) and was seamless. Their location couldn't be more convenient...on Grand, right off the tollway across from Gurnee Mills. The dealership is impeccable and they have a large selection of new and used vehicles. Save time (+ gas) and go see the friendly folks at VW Gurnee...just like us, you'll be glad you did! :)