Hawk Dodge Chrysler Jeep Ram

Today 09:00 AM - 09:00 PM
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Hawk Dodge Chrysler Jeep Ram

4.2
Overall Rating
(10)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
sales Rating

Great experience

byGoNy2018on 12/04/2018

I usually don’t write reviews but in this case I had to give my review on this dealership. My salesperson was Eddie and he was very informative and even left a way to follow up with him regarding any questions I might have in the future. During the process in which we leased a Jeep Compass and this was our first time leasing he answered all our questions constantly worked with us and his staff to make sure we were getting the absolute best deal and that we would be satisfied going forward. I strongly would refer this dealership and Eddie if you are looking for a car to buy or lease.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
29 Reviews
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sales Rating

Great experience

byGoNy2018on 12/04/2018

I usually don’t write reviews but in this case I had to give my review on this dealership. My salesperson was Eddie and he was very informative and even left a way to follow up with him regarding any questions I might have in the future. During the process in which we leased a Jeep Compass and this was our first time leasing he answered all our questions constantly worked with us and his staff to make sure we were getting the absolute best deal and that we would be satisfied going forward. I strongly would refer this dealership and Eddie if you are looking for a car to buy or lease.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome!

bySwiftm22on 11/27/2018

The service was quick and accurate Stephine’s customer service was on point and I appreciated her help thanks guys!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car Buying Experience EVER

byShannonj1986on 09/15/2018

Justin provided me with a great experience. His knowledge and customer service was phenomenal. Great conversation was had. He even went as far as taking my plates off my old vehicle and transferring them to the one I purchased. Justin deserves a bonus asap. Frank in finance is the real MVP. He explained everything in detail and answered all of my questions. He even called me back the next day because he found me a better rate. They have a kids play room which my children enjoyed. Justin even gave them popcorn while I completed paperwork. I was in and out within two hours and could not be any happier with my purchase. And I will definitely be returning in the future, as well as, referring family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Poor Customer service from Shop manager and employee

byCustomerSrvcon 09/11/2018

Dropped my car for service, and the part was on back order. I have an alarm system that I can see if the doors are locked and unlocked. I decided to check the status at 12:28am and noticed it was left unlocked. Asked Heba (service advisor) if my car was left inside or outside. She said outside and then I asked why was it left unlocked. The dealer was not able to answer my question. The service manager Randy (believe that’s his name) knew I was coming in on Friday to speak with him (no time was set). Waited for a half hour and nothing even after being paged a couple of times. Might have been in a meeting, I’m ok with that. But he knew I what my concern is and never bothered to follow up with me as to why my car was unlocked. Only conclusion was that it was purposely unlocked for someone to go back and steal my car radio and other things. I still have to take it to another dealer for one the same issues that they claim they didn’t find. Will never return my car there! I also have proof what I’m referring about the car not being locked. So this is not slander nor bashing.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Excellent service!

bybeattieon 08/20/2018

The serivce was great- no pressure or fake relationship building. I felt like they cared about me and really did their best to meet my needs and budget. It was the best car buying experience I have had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Customer Service, Knowledgeable Service Reps

byjnanasaktion 08/16/2018

I went to Hawk for a Fast Lane Oil Change after I went to another Jeep dealership and the Service Reps ignored me when I pulled my car in. At Hawk, a service rep meet me and told me about buy oil changes in 5 packs which are much cheaper. I get a full synthetic oil change on my Wrangler which is $90 for 1 change. If I buy 5, it's $255 for 5. that a savings of $195. Also everything was explained to me including the vehicle inspection. Great Service Dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byMeg_0123on 07/23/2018

Trust is not a word often used with regard to automotive repair, much like insurance or law. But I truly trust the service department of Hawk. They have integrity, and I know that the work that is performed is necessary, a fair value, and done well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The BEST Vehicle Purchase Experience

byanacontreras93on 07/17/2018

Cisco was THE BEST!! I purchased my beautiful new Jeep Wrangler from Hawk Chrysler Dodge Jeep. Cisco listened to everything I was looking for, and found me the PERFECT vehicle in my price range. I could not be more pleased with my experience! Thank you so much Cisco for helping me through this process! I would HIGHLY recommend him to anyone looking for a vehicle, new or pre-owned!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repeat customer

byChicagoon 07/04/2018

Service writer Javier was polite and handled my issue quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest business practices at Hawk jeep

byJeepguruon 01/29/2017

I purchased a brand new loaded out Jeep Wrangler back in February 2014, cash deal. I traded in 2 different cars and the rest cash. Due to the deal being a bit complicated with the tax savings on my trades, Heather my sales lady, Sam the general sales manager and Tom Crane one of the owners had the chance to inflate the price on the Jeep thru the camaflage of lots of different numbers on the paperwork. I caught them in the act 3 different times. First was was over 2000.00 2nd was 1200.00 and the third was 500.00 give or take. They deliberately tried to pull the wool over my eyes and play it off as a mistake. Well shortly after I finally was able to get the deal finished with these dishonest people. I started receiving letters from the cook county tax accessors office that the newly enacted 1 percent tax for cook county residents wasn't paid. Which was Hawks responsibility. It was only 91.00 on one of my trades. That I got 4700.00 trade allowance for. So I had no reason not to believe it wouldn't be paid by Hawk. I mean after all, that is the dealers responsibility. So a couple months goes by, and now I get a second more threatening letter from cook county. Now I call Hawk titles and registration lady Jennifer Simon back and demand answers. She apologized and promised it would get paid for sure this time. I forwarded her letter again. So 2 whole years go by and I come to find out it was never paid, and now I have a judgement on my credit bureau for 161.00 penalties,late fees and what not. So I stopped up at Hawk yesterday and spoke to Robert the new general sales manager and confronted him about how I was outright lied to by this lady Jennifer Simon that handles their titles, plates and registration. So Robert leaves me at his desk and goes to talk to owner Joe Crane, whom by the way didn't even have the decency to come and face me. No class! Owner sends Robert back to tell me they would pay part of judgment. I replied back, "you have got to be crazy if you think I'm paying any of this"! then I said where is the lady that was supposed to handle this and get it paid? Robert replies she's in the back office busy at the moment. Robert gives me the usual used car salesman malarkey and says he'll look into it and call me. So I get a phone call this evening, Roberts exact words from owner Joe Crane were as follows. "Your on your own"! How does this dealership get away with these dishonest practices? So basically Hawk told me to screw off. These people at Hawk are the worst of the worst. Their reviews speak for themselves. Felt like I was dealing with some shady used car lot on western avenue. Disgusts me this is the world we live in that these dealerships can so easily screw the little guy out of money and laugh about it. The owners of Hawk have no Class, Morals, or Backbone to even face a customer with a legit concern. These owners hide behind their little curtain and use their sales managers to pull off the magic acts on good hard working Americans. My advice is to Stay away from Hawk at all costs! They will get over on you some how some way.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Great service

bySuvfun88on 06/26/2016

I had a great visit with hawk dealership in forest park .Was treated with great patience for a inconvenience that was puzzling to my vehicle.It was two days to solve and fix the problem but Brian my Service guy just owned the reposibilty of repairing my Suv. He was very kind and patient. Thanks Hawk DCJeep

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best sales and service

bybkras84on 01/31/2015

Whenever I had to visit the service dept. I always dealt with Mark. He is the most honest and nicest mechanic(service advisor) I had ever met. When I was looking to buy a new car, I went to Mark and he introduced me to Heather L. This lady knows her stuff. She worked her magic and got me in a new car that I LOVE!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easiest Transaction Ever!

byjim654on 09/09/2014

While buying a new car can be nerve-racking , Chris, from Hawk Hawk Chrysler Jeep Ram, made this the best experience I've ever had buying a new vehicle. He went above & beyond my expectations. He not only fully explained the vehicle, but took the time to show me everything the dealership had to offer as well. It was worth my while to travel the extra distance from Indiana for the service I received!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Unprofessional, Never Complete On Time

bybsoudion 08/21/2014

Absolutely the WORST service department we've ever come across...for any product. Anywhere. We had some issues with the Jeep we bought there. A repair or even diagnosis has NEVER been completed on time. Once, it took more than 45 minutes bouncing from on hold to on hold ...just to find out when out vehicle to be done. The dealership general manager "Sammy" even said he would take care of us since the service department did such a terrible job. And then HE completely botched it, again not having a repair as simple as replacing badges completed when promised, THREE TIMES. We even left our vehicle with them over a week vacation. That means there's not even anyone higher to complain to! Again, in a bind with a check engine light and heading out on a trip, we set an appointment for 6:30 pm Wednesday. It's now 6:30 pm on Thursday and it's "up on a lift" with no word even on what's wrong. WTF make an appontment then? That surely means it will be fixed in time for our trip on Friday, right? No one's perfect, but no one is this bad and disrespectful either. Looking at other reviews, next time I'm heading to Larry Roesch Jeep Dodge 200 W Grand Ave, Elmhurst.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great experience

byJackieb23on 06/04/2014

I had just recently but a Jeep Grand Cherokee from this dealership. I had found the car online and called regarding interest in the car. They did offer me the online price that was listed. The buying process went so smoothly. I got to the dealership around 100pm and I took it for a test drive. All of the finances and everything was completed around 400pm and I was able to drive the car home. The sales woman who took care of everything was very nice and went through all of the electronics inside of the car. This included how to change radio stations, linking your phone to the car and personalizing settings. I would definitely recommend this dealership to my friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

A++++

byGGRubyon 06/01/2014

Ask for Chris K.! Chris is a great listener, and made sure to locate exactly what I was looking for. I love my new 2014 Jeep Wrangler Unlimited, thanks to Chris!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Beware of this place

byqwe5on 05/10/2014

I've never written a review of anything online but felt compelled to warn others of how dishonest this place is. They clearly have no problem lying. They make empty promises that they have no intention of keeping. I went in to this place and they promised a price on a new car. I told them I needed to think about it. The next day, I called to say I was going to come in and get the car. They said ok, good. Left work early and drove 2 hours in rush hour traffic to get there. When I get there, they apparently assumed that I would not notice if they tried and raise the promised price from the day before by $2,000. They didn't say this of course, they just wrote it down and tried to get me to sign it. After I point this 2k discrepancy out to them, the sales manager comes over and tells me that he can't sell me the car at the price they promised the day before. Perhaps they thought they had some kind of new found leverage because I came right back the next day. What a huge waste of my time. The sales manager, Damien, was full of himself and clearly has no problem wasting other peoples time. He was totally unapologetic about any of this. They also tried to rip me off with some backwards math regarding a loan they were trying to sell me that I didn't even want to begin with. A 19k loan at 72 months at 2.14% is not $328/month. This was neither a mistake nor a misunderstanding and it didn't stop them from writing this down and trying to get me to sign off on this fraudulent loan. If this is how they treat people before selling the car, I can only imagine how they treat people after they've sold the car. No reason to do business at this place. There are plenty of other dealerships in Chicago that sell the same products in a more trustworthy manner. There is a culture of lying and deception at Hawk Jeep. No integrity whatsoever. I suspect any good reviews of this place are fake. This review should actually be for Zero Stars I left there and immediately went to another jeep dealer and bought the same exact car that night. Had a great, easy, honest experience at a different dealer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

the Purchase of a SUV FRom Hawk

byrich215on 05/03/2014

Several months ago we purchased a gently used SUV from the Hawk Dealership of Forrest Park (which was about 150 miles from our home) and found the process quite professional and satisfactory after having to deal with some very unprofessional salespersons in our local area. Chris K. (I still can't pronounce his last name correctly, but I know it's Greek!), Carl, Joel, and Mike I believe were very helpful in adapting a deal to meet our needs within our budget. When we found the vehicle over the internet and talked to Chris over the phone, he went out of his way to get us the needed information, set up the financing, and went out of his way to meet us at our convenience. Therefore I have to highly recommend that anyone considering buying a vehicle should definitely look at what Hawk has to offer before they buy and talk to Chris who is admittedly a very great and busy sales representative. Thanks again Chris and Hawk!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

byfndougieon 01/21/2014

Worked with Chris K to try and get my daughter a car. He had a couple that would possibly fit. He was honest and up front when we got down to applying for a loan. He didn't make us jump through hoops to try for a loan that we might not have gotten. In a few months when she is more ready I will definitely go back to Chris. And when I need a new car myself he will be my first and probably last stop.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Purchased a car

byAngieh144on 07/02/2013

I purchased a car from Hawk Dodge Chrysler Jeep Ram. I worked with Chris K. he was great he answered every question that we had regarding the car. Chris worked very hard to find the car that my husband wanted. Thanks Chris you are the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Very friendly and honest online communication

bydlaude6on 05/22/2013

I was in very thorough conversations with Chris K, one of the online support salesmen. He was very open and honest with me, which I greatly appreciated. He answered all my questions in a very timely manner. I ended up going another route with my purchase, but because I had such a pleasant experience with him I wanted to review him/the dealer anyway.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
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