Elgin Hyundai

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Sunday
closed
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Elgin Hyundai

4.8
Overall Rating
(61)
Recommend: Yes (59) No (2)
Write a review: Sales | Service
sales Rating

My experience at elgin hyundai by all means was a succesfull one would use

by Roystepp on 06/03/2018

The salesman was very helpful trying to get us in a new car he went above and beyond what was required from him

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
119 Reviews
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sales Rating

My experience at elgin hyundai by all means was a succesfull one would use

by Roystepp on 06/03/2018

The salesman was very helpful trying to get us in a new car he went above and beyond what was required from him

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience at Elgin Hyundai!

by ChristopherVK on 05/30/2018

I went in with a specific car in mind. Jesse and Jeremy got me in that exact car with the payment I was looking for. There was no pressure or haggling! Everyone was very courteous at Elgin Hyundai.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy No Pressure Experience

by SonataBuyer1 on 05/16/2018

I didn't feel rushed or pressured, and all of my questions were answered. Brian went to a lot of effort to be sure that I got what I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Good experience

by YvonneGary on 05/15/2018

Greeted quickly, got down to business, got the deal done. No hassle at all. Financial work wasn't it's usual painful self either.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Best dealership in town! Great staff!

by Mimik2018 on 05/09/2018

Jeremy found exactly want I needed in a car. He was very easy to talk to. He also answered all my questions that I had. I would not only recommend Elgin Hyundai but I would highly recommend Jeremy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

buy your hyundai in Elgin..

by chip1216 on 04/29/2018

Staff is helpful. Make great efforts to find you the car you want at a reasonable price. We've purchased two cars from the dealership and both times left happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Overall great experience!

by Kimbwell on 04/20/2018

I liked how Don Smith made sure I left with my first brand new car. And everyone was so friendly and professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Lied about fixing scratches to make a sale, sleazy pricing

by dmitryz180 on 04/12/2018

I purchased a Certified 2015 Sonata from the Elgin Hyundai dealership 2 weeks ago. There are 2 reasons for the bad review - both pre-sale and post-sale. 1) Pre-sale: I was only considering certified vehicles, not regular used. I picked the car that I liked in the "Pre-Certified" category of their website, so I went to the dealership knowing specifically what I want to see and its price. When discussing numbers with the sales person (Mitch) and the sales manager (Jim Urso), they tried to charge me almost $2000 for certification (I've seen other reviews mention this too). Again, this car was already listed online as pre-certified so any certification fees were already part of the asking price. There can't possibly be any additional certification costs added by definition - the car is already listed as pre-certified (common sense). But apparently they still try to upcharge people for that. I stood my ground and eventually they gave in and agreed that there won't be extra fees for certification. I wasn't even planning on posting a review (although people really should be aware of this, otherwise you'll get taken advantage of), if not for the post-sale problem. 2) Post-sale: This car had numerous significant scratches, which was a big problem for me. I called before coming over and they said that they checked and the car had no damages at all (lie!) . I was considering several other Hyundai dealerships that had the exact same certified car but without scratches. I clearly expressed my concern and after walking around the car with Jim (Sales Manager) and pointing out all the scratches, he agreed to fix them. I wanted to understand clearly how much of an improvement I can expect so I asked about the method that would be used to fix the scratches. Jim explained that because they can't repaint the whole hood or the whole panel of the car that has scratches, they would have a professional painting company tape up the area around each scratch and spray paint it with matching paint. He said that upon looking closely, I would still be able to tell that a scratch was there before but it would be a significant improvement and the scratches wouldn't be very noticeable at all. I agreed to those terms and had them written into the purchase contract. I bought the car and brought it back when they told me to (several days later) to get the scratches fixed. I left the car there. The following day they called and said that everything was done so I came back to pick up the car. The car was pulled up to the front of the building. It was evening time and that area was not well lit plus it was raining slightly. I walked around the car and it looked like the scratches were fixed, so I drove off. About 10 minutes later I pulled into the first well lit gas station to inspect the car closely and this is when I clearly saw that what they did was used a touch-up pen to fill the scratches with paint - not the painting approach that was discussed and that I agreed to! And even the touch-up job was done poorly, which left a lot of white marks along the scratch which will eventually cause the metal to rust. Overall, it looked horrible. On top of that, there were some new scratches in places where this "work" was done - on the hood and on the rear bumper. The bumper literally looked like it was swiped with something. I immediately called Jim to inform him of that. He asked to give him 20-30 minutes to look into this and call me back. He never called back that night so I left him a voicemail the next day. A whole week went by after that and he still didn't call back! At this point I sent him a detailed e-mail which he responded to with a call very quickly. But during this call he denied that he promised to fix scratches by spray painting them, said that they did their best with the touchup and offered to redo it (that really wouldn't change anything!). I don't believe that they even had a 3rd party company perform this work due to the horrible quality, but regardless, this was not what I agreed to when I was buying the car. I would have never bought it if I knew this would be the outcome - no reason to deal with scratches when there are plenty of other options available of certified cars without any significant damage. I wasted 5 hours dropping the car off and picking it up. The bottom line, it's obvious to me that I was lied to in order to make the sale and once that was done, they felt no need to perform the promised work. So they made a very basic attempt to cover up the scratches just so they can say that they did something. There are a dozen other Hyundai dealerships in the Chicagoland area. If you're considering buying a car, I strongly suggest you go somewhere else! * I would consider improving my review if they come to their senses upon seeing this (and all the other reviews that I am leaving on all the major review sites) and decide to do the right thing by honoring the promised terms... but doesn't look like they even care.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Elgin Hyundai, Kona SEL

by bgrams99 on 04/10/2018

Everyone was knowledgeable and professional and were listening to what my priorities were. I was contacted on a very timely manner regarding my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Vehicle lease

by MattFruh on 04/09/2018

Great experience and friendly staff. Also, great service and would highly recommend. I will definitely be back for future purchases.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Review

by Damonb96 on 03/14/2018

No hassle mostly calm car buying experience. Dealer was knowledgeable and easy going. Made me feel comfortable buying a new model of car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Lou

by LarryGilliam on 03/11/2018

Lou was Awesome! He was one of the best car salesman I have ever dealt with. He was there to help us with what we wanted. He wasn't pressuring to buy right at that moment like most car salesman do. Elgin Hyundai is lucky to have a employee like Lou!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service, great people and amazing deals

by Jessenia0110 on 02/08/2018

Every one was wonderful and helpful! Andy our salesman went above and beyond to get us what we were looking for. Great customer service and it has been the best experience at a dealership! the best part of it was that Andy and the manager Brian made us feel very welcomed and they worked together to give us the best deal out there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience at Elgin Hyundai

by Julieann5 on 01/31/2018

Jeremy and Brian heard what I needed and helped me in all ways to get my beautiful black elantra. I wouldn't go anywhere else for buying a car and servicing my car. Extremely happy!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great customer service.

by Mario212 on 01/31/2018

My service representative was very polite and friendly. He help me out with all my problems. These people are great with what the do. The service is great and they explain everything to you upfront and they prices are reasonable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ankit Gubrani - 2018 Elantra

by Ankit_Gubrani on 01/28/2018

My experience was really good. I really liked how I was welcomed when I came to Elgin hyundai to buy car and test drive was pretty descriptive as well. Over all had a good experience with Hyundai.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great experience

by Karen630 on 01/14/2018

Jorge was prompt, courteous, attentive, and repairs were made quickly and at the least expense possible. Other staff members were also friendly and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Needs work on customer service, but ultimately good people.

by Shopper82 on 12/14/2017

Although we experienced a very long wait and also did not get a quick response from our salesman, they did get the price we ultimately wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

good service

by Johnaaa2 on 12/14/2017

The time estimate I was given for completion of service was accurate. I have had no problems at this dealer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Extremely happy and satisfied customers

by Judith on 10/21/2017

Went in not sure if I'd be able to get a vehicle. But my sales agent Jeremy Rosa was completely amazing!! I explained my needs, wants and concerns in being able to purchase a vehicle. And like that Jeremy worked with the financing people and got me approved. He was great. The first and only car he brought to me to look at was the one. He really listened to what I was looking for and nailed it. I'm extremely pleased. Thank you Jeremy and Hyundai Of Elgin for making this experience a pleasant and joyful one. You all are definitely on top of my recommendation list!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

1st service visit

by DianeD64 on 09/23/2017

Quick, friendly and professional service was performed for an oil change and tire rotation on my brand new 2017 Hyundai Elantra at Elgin Hyundai

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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