Brilliance Honda of Crystal Lake

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Brilliance Honda of Crystal Lake

4.9
Overall Rating
(60)
Recommend: Yes (60) No (0)
Write a review: Sales | Service
sales Rating

Excellent Experience

by dagarcia on 05/16/2018

We have been buying Hondas for over 20 years. I just wish we found Brilliance Honda earlier! Very professional and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
129 Reviews
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sales Rating

Excellent Experience

by dagarcia on 05/16/2018

We have been buying Hondas for over 20 years. I just wish we found Brilliance Honda earlier! Very professional and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

5 stars

by Geezerville on 04/22/2018

Fast and easy (except for all the paper signing). Gary is the ultimate "no pressure" salesperson. bob

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Tyler Civic

by Carmela198 on 04/20/2018

We traveled a distance and the salesman worked beautifully with me to make it a very smooth and enjoyable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Nice people

by arqalexita on 03/29/2018

I've always had excellent service from Brilliant Honda. This is the third new Honda we have purchased from Brilliant Honda. We really trust them and we can recommended ours friends to go there. Mrs. Darrel and Dan were great to work with. Darrel helped make the car purchase a smooth transaction, was professional in all ways. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Simple

by Teamdonk on 03/18/2018

Matt made my experience easy he gave me a great email price I filled out credit online was in and out of dealership in 2 hours now thats how buying cars should work

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buying a New Car

by Melrnatlgh on 03/18/2018

The sales person and the manager were so approachable and helpful. We did not felt being rushed. They took their time and did everything to help us. They updated us with the exact timeframe they initially told us while waiting for the car to be delivered. They were prompt at all times. Everybody took their time explaining on the options (car and financial). I will definitely recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Fast Friendly Fanstastic

by scubatelco on 03/01/2018

First trip to install some extra equipment. Service was great and done on time.

  • Recommend this dealer? Yes
sales Rating

Good experience

by Mk061ghonda on 12/21/2017

Our sales person, ryan hansen, did a wonderful job. He was flexible with our style of purchasing a car and that is no sales pitch when we didnt want one. He was also persistent on educating us and using our phones to show us how it paired with the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeremy Cybulski is a real expert

by Richmond_Tony on 12/04/2017

My wife and I visited Brilliance Honda of Crystal Lake in November 2017 to look for a replacement for our existing Honda Accord with almost 200K miles. We were fortunate to meet Jeremy Cybulski, one of the Sales Consultants at the dealership. Jeremy was patient, professional, and extremely knowledgeable on all the detailed features of each type of vehicle available from Honda. He answered every question completely and went further in explaining advantages and disadvantages of the various features in greater depth. His enthusiasm was genuine and contagious. The negotiations were courteous, respectful, and relaxed. In the past, buying a car from a dealer has been an unpleasant experience. Not this time. Jeremy knows and loves his product, and it shows.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

by Marze25 on 08/19/2017

Robert Calhoun is the best salesman. He researched all my options -purchase vs lease. He was in my corner all the way. The finance process was quick and efficient. And the car was ready quickly and I was able to drive home with my purchase right away.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great

by Tootaboogy on 08/01/2017

I was treated like family, not a sales quota or number. Brilliance Honda is an honest dealership and played no games with me when it was time to buy a new car for my wife. Thank you Brilliance Honda!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Purchase of new 2017 Honda CR-V on 7/22/17

by Honda_CR_V on 07/26/2017

Excellent customer service from Jeff Cummings and attention to detail without being too pushy, and very professional

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Service and Hours of Availability

by Cashier on 07/23/2017

Great service, and hours of service! Few dealerships offer service after 5pm. This dealership has appointment and walk-in service up until 9pm. Waiting areas and restrooms are clean, and the service bay is like a palace! I would highly recommend this dealership to relatives and friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2007 civic

by Bearsfan17 on 06/14/2017

This location is great. I drive 45 minutes just for an oil change rather than to a honda dealer closer or to one of those "quick" change places that usually take longer and charge more.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by Guy7777 on 05/05/2017

Previously I would dread going into a dealership to buy a new car due to all the road mines deployed against buyers. I was confident there had to be a better way and your relationship with Cosco has made it a pleasant experience. This does not take away from your dealership because there was no pressure just a helpful, polite environment. Thank you for making this a pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

purchase of 2015 buick regal

by bigben43 on 04/11/2017

Decent price, friendly sales staff, nice facility. Of course I don't believe the part about dropping the price twice, if you had it was overpriced to star with. But I did get a good price in the end so thanx, Dave Bolt. A second key would have been nice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great salesman, dishonest finance guy.

by TheMadcat on 02/21/2017

Recently bought a vehicle here. Salesman are normally not my fav folks as sometimes they make you feel like they are wasting their time. Robert C was the sales guy I was lucky enough to get on the day I went there. Absolute great guy and a pleasure to speak with. I would have given 5 stars just for Robert but there were other things at play here. Finance guy tried to sell me the extra insurance and I turned them all down. He then proceeded to tell me he would throw in the GAP insurance. Reluctantly, I agreed. Afterwards, there is a 500+ dollar addition to the financing I missed (all my fault really) and it had GAP next to it. So if you are buying here, enjoy the time with the sales guys but be extra cautious about the finance guys, very very shady. If it had not been for Robert, this would be a 1 star review with some heated words, so you guys need to work on your honesty.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great, friendly customer service

by Maggie85 on 02/12/2017

I had a great experience with the service at Brilliance, and specifically Jeff. He explained everything well, and went above and beyond to help me sort out a problem caused by another dealer. I highly recommend the service department at Brilliance!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase Satisfaction

by Forsythe1160 on 01/30/2017

The entire purchase process at Brilliance Honda was an excellent experience. Zach Sowinski is a perfect person to purchase a vehicle from. He handles everything extremely well and has a wonderful personality. All of the other people I met a Brilliance Honda were very friendly and always went our of their way to be courteous and helpful ! ! !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Brilliance Crystal Lake

by LocoMocoLobo on 12/17/2016

By far the best dealership in terms of the fantastic service department. The work is always done before or at time promised. The staff is very accommodating with scheduling as well as spur of the moment non-expected service needs. Brilliance has and will continue to be my Honda dealership of choice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding Professionalism

by TrojanHorse7 on 12/11/2016

Everyone at the dealership demonstrates a great attitude and outstanding professionalism. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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